Real estate agency · McKinney, TX · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%64+15.5Value 14%95+13.4Replies to reviews 7%32+2.3Craft & service penalty99−0.1Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 61 property management companiesiPosition by Experts Score among all companies we track in this category. · better than 35%
4.9★★★★★123 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite the agency's high availability, clear communication, and patient guidance during home purchases, sales, and rentals. Reviewers note that agents successfully managed complex transactions, including simultaneous buying and selling, out-of-state relocations, and difficult property listings, while providing detailed market knowledge and responsive support. With a 4.9 rating from 123 reviews, the team is described as professional and attentive, though the owner has only replied to one percent of customer feedback.
Google rating: 4.9 out of 5 from 123 reviews (96% five-star).
Reviews on this page: 127 Google reviews (117 with written comments, 2 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: August 30, 2026.
Service: Property Management Company serving McKinney, Texas.
Data from Google, last updated October 29, 2026.
Score profile vs other property management companies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
This companyProperty Management Companies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Caple and Company I Real Estate: 84/100 on this factor. Category median: 86.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Caple and Company I Real Estate: 64/100 on this factor. Category median: 74.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Caple and Company I Real Estate: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Caple and Company I Real Estate: 95/100 on this factor. Category median: 90.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Caple and Company I Real Estate: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Caple and Company I Real Estate: 32/100 on this factor. Category median: 84.D
32
Bar = this company · dark tick = category median.
Star ratings
127 Google reviews we collected
4.9of 5
5 stars12296%
4 stars00%
3 stars00%
2 stars32%
1 star22%
Praise vs complaints
Phrases our text analysis found in 117 written reviews
99%praise
Praise18899%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5831%
Would recommend4423%
Quality & results2513%
Speed & response2413%
Communication2011%
Honesty & trust126%
Price & value74%
What customers talk about
We read 117 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was not only extremely professional but very funny and uplifting.”
“I would absolutely recommend this company, Shelbi and Paige in particular.”
“I truly cannot recommend her enough, forever thankful!”
“Her communication was excellent as well and very thorough.”
“Made the process so quick and easy, but not rushed.”
“Her communication was excellent and she was very professional throughout.”
“Her attention to detail and genuine care for her clients truly set her apart.”
“…g me through the offer/counter-offer negotiations, and helped me get great value out of my home in a time where everybody seemed to be paying $20-$40k…”
People customers mention
Paige24 reviews
Dallas20 reviews
Zach14 reviews
Sutton14 reviews
Burrows9 reviews
Jodi9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJennifer5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Buying a house can be stressful and a long grueling process BUT that was not our experience at all working with Caple and Company. Paige was amazing I am so grateful for her guidance and being avaliable pretty much 24/7. We bought our first home in a little less than two months, Paige was a master at negotiation…
BBrady4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My wife and I recently purchased a lovely home with help from Paige Burrows. Let me say it’s a stressful time, without Paige i don’t think we could’ve done it. She was not only extremely professional but very funny and uplifting. We couldn’t have asked for a better realtor to help us she was patient, understanding,…
TTerri5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Paige Burrows was the best to work with. We were able to buy our dream home and simultaneously sell our first home. She made the process so easy and it was flawless. We were able to buy and sell the same day! She was so amazing at meeting us to see options of houses and planing out the inspection. I would use her over and over.
BBayly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Paige worked her tail off for us.
We were relocating from Kansas to Texas. At first we wanted to buy, then we changed our minds to renting, then back buying. Paige was always with us every step of the way and was very understanding. She went to multiple houses, sent videos and pictures of the homes and areas. It…
MMorgan12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Paige was exceptional. Very patient and with us till the end and even after. Helped us look at the homes that were right for us. Made the process so quick and easy, but not rushed. Could not sing higher praises to her!
JJessica11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I truly can’t speak highly enough of Melanie and her team! She helped me buy my first house and even helped me after signing with the renovations I was doing. I was 25 and didn’t know what I was doing and she gave me her recommendations and even took me to the stores to help me find different flooring or vanities or…
Buying a house can be stressful and a long grueling process BUT that was not our experience at all working with Caple and Company. Paige was amazing I am so grateful for her guidance and being avaliable pretty much 24/7. We bought our first home in a little less than two months, Paige was a master at negotiation and made sure we knew what was happening every step of the way. I am so thankful for the stress free and enjoyable experience Paige provided in purchasing a home for our family.
B
Brady Vaughan4 reviewsiTotal number of Google reviews Brady has written across all businesses on Google Maps, not just this one.
My wife and I recently purchased a lovely home with help from Paige Burrows. Let me say it’s a stressful time, without Paige i don’t think we could’ve done it. She was not only extremely professional but very funny and uplifting. We couldn’t have asked for a better realtor to help us she was patient, understanding, through, and she fought for the best options that worked for our family. I highly recommend Mrs. Burrows if anybody is in the market, and is looking to make a big financial purchase enjoyable!
C
C B3 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
We are very happy with our experience with this company, Shelbi and Paige in particular. We sold one house and bought another at the same time and it went as seamlessly as it possibly could have gone.
Shelbi helped us sell our house. Her communication was excellent and she was very professional throughout. Our house was her first listing but I would’ve never known that from the job she did for us. She had a really good understanding of the process and as first time sellers, that was a huge help. We both are very happy with the job she did.
Paige helped us buy our new house. Her communication was excellent as well and very thorough. I felt like all my questions were answered every time we talked with her. Her knowledge of the market and her professionalism was simply outstanding. I couldn’t be happier with the job she did.
I would absolutely recommend this company, Shelbi and Paige in particular. Our experience with them was truly first class from start to finish. Thank you both again for the job you did for us. We appreciate you both.
T
Terri Garza5 reviewsiTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
Paige Burrows was the best to work with. We were able to buy our dream home and simultaneously sell our first home. She made the process so easy and it was flawless. We were able to buy and sell the same day! She was so amazing at meeting us to see options of houses and planing out the inspection. I would use her over and over.
B
Bayly Babyak2 reviewsiTotal number of Google reviews Bayly has written across all businesses on Google Maps, not just this one.
Paige worked her tail off for us.
We were relocating from Kansas to Texas. At first we wanted to buy, then we changed our minds to renting, then back buying. Paige was always with us every step of the way and was very understanding. She went to multiple houses, sent videos and pictures of the homes and areas. It felt like we were there when we weren’t able to be.
Our #1 house was under contract but she looked into it for us. With negotiations, patience and a lot of hard work, we were able to get our dream home.
I would 1000% recommend Paige to any home buyer/renter in the Dallas market.
M
Morgan Muse12 reviewsiTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Paige was exceptional. Very patient and with us till the end and even after. Helped us look at the homes that were right for us. Made the process so quick and easy, but not rushed. Could not sing higher praises to her!
J
Jessica Stenson11 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
I truly can’t speak highly enough of Melanie and her team! She helped me buy my first house and even helped me after signing with the renovations I was doing. I was 25 and didn’t know what I was doing and she gave me her recommendations and even took me to the stores to help me find different flooring or vanities or anything I needed for the renovation! She cares with her whole heart and that’s why she will always be who I go to for real estate needs!
K
Karah Brant13 reviewsiTotal number of Google reviews Karah has written across all businesses on Google Maps, not just this one.
Paige was the absolute best! She worked hard for us, found the perfect home, and went to bat to make it happen. She’s also just super cool and funny. The best experience!
M
Madalyn Whatley7 reviewsiTotal number of Google reviews Madalyn has written across all businesses on Google Maps, not just this one.
Cassey was absolutely incredible in helping us purchase our first home. As first-time buyers, we had so many questions and moments of uncertainty, but Cassey was patient, knowledgeable, and reassuring every step of the way. She explained everything clearly, stayed on top of every detail, and always made us feel like a priority.
Cassey made our home buying process smooth, organized, and exciting. She truly went above and beyond to make sure we felt confident, had our best interests, and we were supported from start to finish. We are so grateful for her and we can’t imagine going through this process without her. I highly recommend Cassey to anyone looking to buy a home. Thank you Cassey and Caple & Co.!
M
Maria6 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
We are so glad we worked with Paige to sell our home as we prepared for an out-of-state move. Paige was attentive to every detail from start to finish. She listened to our questions and feedback and provided her expertise throughout the whole process. She knows the market very well. She made all the right moves to get our house sold in a timely manner, which is especially impressive in a tough market. She guided us through negotiations and contract details. We felt so comfortable and confident in our home sale because of Paige. We highly recommend Paige for your next home sale or purchase!
