Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Customers frequently praise the shop for professional communication, detailed explanations of repairs, and quick turnaround times. Services range from tire installation and muffler modifications to extensive bodywork and vehicle inspections, with reviewers noting the staff's honesty and helpfulness in navigating insurance claims. The only recurring criticism in the low-star feedback involves complaints about poor customer service and pricing that is higher than dealerships.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Bar = this company · dark tick = category median.
73 Google reviews we collected
Phrases our text analysis found in 62 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I brought my car to Joel and he was very responsive and helpful.”
“Had a great experience with capozzi they were the installer recommended by tire rack and let me tell you they are superb.”
“Horrible customer service, even the dealership has better prices”
“Would definitely recommend to anyone looking to get service done.”
“Very good weld work, quick turn-around time, and friendly folk.”
“…get my car repaired, but I’ve never experienced a place that was this honest, caring, and willing to go the extra mile.…”
“Joel did a great job repairing the left front side of my CRV and kept me informed during the process.”
“Joel not only helped with the repair, but also checked whether I had purchased the car at a fair price.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Capozzi's Custom Car Line Inc. for 7 kinds of job. Pick one to see what they paid and said.
I brought my car to Joel and he was very responsive and helpful. He got me in and was answering all my questions. Joel is definitely knowledgeable and one of the nicest i’ve met. Would definitely recommend to anyone looking to get service done.
I visited several auto shops back when I was trying to get my car repaired, but I’ve never experienced a place that was this honest, caring, and willing to go the extra mile. Joel not only helped with the repair, but also checked whether I had purchased the car at a fair price. They are very popular, so I highly…
Installed 2 new rear tires. Their work was professional and my rims were damage free.
They did a muffler-delete on my 2019 GTI and it was great. Very good weld work, quick turn-around time, and friendly folk. I will always think of them in the future
Joel and the owner of the building, Mr. Capozzi are extremely professional and kind. They will spell everything out for you to understand their work analysis, and make sure you make the best possible decision with only the facts and truth. I highly recommend this business and the people behind it. Immediately it…
Probably the best customer service experience I’ve ever had. Joel was so kind and helpful all the way from the consultation through the work done. I came to get my hood sanded down and repainted due to rock chips over time. I am so happy with the result. The hood looks perfect now and he went above and beyond…
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 4 | — |
| Air & cabin filter replacement | 3 | — |
| Tires | 3 | — |
| Auto maintenance | 3 | — |
| Auto body & trim repair | 3 | — |
| Auto engine diagnostic | 2 | — |
| Oil change | 2 | — |
4.9 ★★★★★ 73 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I brought my car to Joel and he was very responsive and helpful. He got me in and was answering all my questions. Joel is definitely knowledgeable and one of the nicest i’ve met. Would definitely recommend to anyone looking to get service done.
I visited several auto shops back when I was trying to get my car repaired, but I’ve never experienced a place that was this honest, caring, and willing to go the extra mile. Joel not only helped with the repair, but also checked whether I had purchased the car at a fair price. They are very popular, so I highly recommend booking early to make sure you can get their service!
Installed 2 new rear tires. Their work was professional and my rims were damage free.
They did a muffler-delete on my 2019 GTI and it was great. Very good weld work, quick turn-around time, and friendly folk. I will always think of them in the future
Joel and the owner of the building, Mr. Capozzi are extremely professional and kind. They will spell everything out for you to understand their work analysis, and make sure you make the best possible decision with only the facts and truth. I highly recommend this business and the people behind it. Immediately it was clear I was in good hands. I will not hesitate to come back here. While I had an unfortunate situation, I’m happy that it led to me stopping by Capozzi’s, as I now know a trustworthy shop that I will bring my vehicles if something goes wrong. David of CT Dent Worx recommended Joel, and I really appreciate that. Both David and Joel are absolute experts at their craft. Thank you David, Joel, and Mr. Capozzi for your time and valuable experience!
Probably the best customer service experience I’ve ever had. Joel was so kind and helpful all the way from the consultation through the work done. I came to get my hood sanded down and repainted due to rock chips over time. I am so happy with the result. The hood looks perfect now and he went above and beyond buffing out a scratch that was on the side of my car too. Also I got back into my car to leave and realized the interior was detailed. I am blown away by how brilliant this experience was. Thank you so much Joel!
Had a great experience with capozzi they were the installer recommended by tire rack and let me tell you they are superb. Go above and beyond. I will be coming back for any of my car needs. Thank you!
The amount of attention that is being given to my vehicle is amazing. Rick and everyone else is very much involved with restoration work. I could not be happier with the process so far. The vehicle is not as fancy as most of the ones they typically work on but that is not stopping them from getting everything done to a level that is exceptional.
Cappozzi's always does a great job on my cars. I highly recommend them.
I took my car to Coozzis on St Clair Ave, New Britain for an estimate. I was very impressed with the facilities and also with Joel. My car looks amazing you would never know it was damaged I highly recommend Cozzis for any repair your vehicle needs you won’t be disappointed
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
