iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%91+22.1Value 14%94+13.3Replies to reviews 7%67+4.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 78 tire shopsiPosition by Experts Score among all companies we track in this category. · better than 78%
4.9★★★★★668 Google reviews · 24 photos
92%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Connecticut Tire & Auto 4.9 out of 5 based on 668 reviews, with the owner responding to 59 percent of them. Customers frequently praise the shop for fair pricing, punctual service, and clear communication regarding vehicle needs, noting that staff often avoid unnecessary upselling. However, some low-star reviews highlight recurring issues with workmanship, including damaged wheels or unresolved mechanical problems, as well as instances where customers felt blamed for errors or experienced unprofessional treatment during appointments.
Google rating: 4.9 out of 5 from 668 reviews (92% five-star).
Reviews on this page: 668 Google reviews (400 with written comments, 16 with photos).
Owner responses: the business replied to 59% of reviews.
Most recent review: October 28, 2026.
Service: Tire Shop serving New Britain, Connecticut.
Data from Google, last updated October 28, 2026.
Score profile vs other tire shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Connecticut Tire & AutoTire Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Connecticut Tire & Auto: 88/100 on this factor. Category median: 83.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Connecticut Tire & Auto: 91/100 on this factor. Category median: 81.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Connecticut Tire & Auto: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Connecticut Tire & Auto: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Connecticut Tire & Auto: 67/100 on this factor. Category median: 34.B
67
Bar = this company · dark tick = category median.
Star ratings
668 Google reviews we collected
4.9of 5
5 stars61492%
4 stars335%
3 stars81%
2 stars10%
1 star122%
Praise vs complaints
Phrases our text analysis found in 400 written reviews
97%praise
Praise56097%
Complaints153%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3227%
Reasonable8067%
Overpriced22%
Not sure65%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results14525%
Staff & attitude11921%
Speed & response10518%
Price & value7213%
Would recommend6611%
Communication346%
Honesty & trust346%
What customers talk about
We read 400 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Have been using CT tire for many years always happy with their quality service and professionalism.”
“In March they damaged one of my tires and blamed me for it.”
“Thank you very professional and only what the car need none of the extra up selling other shops do have a great day”
“The most unprofessional conversation to have with a client.”
“I needed an oil change and minor maintenance, which they provided in a very timely and professional manner.”
“Valve stem not tightened correctly then leaking air, then other car was the tire had a nick in the bead which caused slow leak.”
“The whole process was straightforward, pricing was fair, and everything was done when they said it would be.”
“I would highly recommend CT Tire if you are looking for vehicle maintenance services.”
“I USED to pay a premium at CT Tire to avoid this kind of non-sense.”
“Paul was great and kept me informed of what was going on.”
“What bothered me more is that there was no communication once I was there.”
“I have been taking my cars there for service for a few years now and find them to be reliable, thorough and honest.”
People customers mention
Keith26 reviews
Paul15 reviews
Berlin7 reviews
Leo6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Connecticut Tire & Auto for 8 kinds of job. Pick one to see what they paid and said.
KKyleLocal Guide · 174 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 16 hours ago★
They worked on my vehicle and attempted to resolve issue. They said they completed the work and were done working on it however same issue persists. I took to a different shop to get the issue resolved quickly and professionally. Do not use CT Tire & Auto.
CChristopher5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I have been coming in for years. Great service and staff. I had another great experience with them today. Thank you!
Tires
KKyLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great service from competent individuals. I have been taking my cars there for service for a few years now and find them to be reliable, thorough and honest.
TThomas2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
One very satisfactory suspension work visit and new tires on two vehicles. CT Tire has become my go to!
Reasonable priceTires
JJohn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Thank you very professional and only what the car need none of the extra up selling other shops do have a great day
Reasonable priceTransmission
CChristine4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Paul, Keith (and the rest), always a pleasure. Always accommodating and fair priced. Love CT Tire!
They worked on my vehicle and attempted to resolve issue. They said they completed the work and were done working on it however same issue persists. I took to a different shop to get the issue resolved quickly and professionally. Do not use CT Tire & Auto.
Price assessment: Reasonable price
Services: Tires, General repairs, Wheel alignment
C
Christopher Cwikla5 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
I have been coming in for years. Great service and staff. I had another great experience with them today. Thank you!
Services: Tires
Response from the owner · 5 days ago
Thank you for the review Chris and also thank you for the continued business and trust in us to service your vehicles. The team and myself look forward to helping you again in the future whenever that day may come.
Keith
Owner
K
Ky ALocal Guide · 9 reviewsiTotal number of Google reviews Ky has written across all businesses on Google Maps, not just this one.
Great service from competent individuals. I have been taking my cars there for service for a few years now and find them to be reliable, thorough and honest.
Thank you for the kind words and review Ky but most importantly thank you for the continued business. The team and myself look forward to helping you again in the future when that day comes.
Keith
Owner
T
Thomas Saletnik2 reviewsiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
I trust Keith and the team all the time. They never fail me.
Response from the owner · 3 years ago
Thank you for your continued business Rich. It is always a pleasure to help you out whenever we can. Thank you for the review and look forward to helping you and your family again in the future.
Keith
Owner
