Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts
Google reviewers rate Car City 4.8 out of 5 based on 313 reviews, with the owner responding to 41% of them. Customers frequently praise the shop for punctual appointments, friendly staff, transparent pricing, and efficient diagnostic services like oil changes, AC repairs, and inspections. Recurring themes highlight honest communication and quick turnaround times for various vehicle needs. However, some low-star reviews criticize specific repairs, alleging incorrect diagnoses, high costs without resolving issues, or delays in completing scheduled work.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
313 Google reviews we collected
Phrases our text analysis found in 261 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 261 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sam and the team at Car City provided great customer service, are friendly and punctual with appointments!”
“My husband had a great experience at Car City and shared enthusiastically how professional and knowledgeable is the team, helping each customer with t…”
“I requested a Uber to retrieve my still broken car as I had already been waiting for 5 hours.”
“THANK YOU for amazing, QUICK, warm, and friendly service.”
“…t I had a bigger issue than I did and they were happy to help and be fair cost wise and transparent about what was going on.…”
“They're honest and don't overcharge or recommend unnecessary services 10/10”
“I truly appreciate his excellent customer service and would highly recommend him.”
“They have great rates and are very honest - thought I had a bigger issue than I did and they were happy to help and be fair cost wise and transparent…”
“He provided quick and efficient service, answered all my questions, and made the experience smooth and stress-free.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Car City for 8 kinds of job. Pick one to see what they paid and said.
Sam and the team at Car City provided great customer service, are friendly and punctual with appointments! This is my second time getting my car serviced here and I’m very pleased with how everything went.
Sam provided great customer service the entire time from first phone call to final payment. He was very diligent and willing to work with me to establish an effective diagnosis and repair. Would 100% recommend.
My car overheated due to low oil on the side of the road luckily I was 2 mins away from car city so I drove there and had the best help!!! Unfortunately they were super busy this day and had a couple cars in front of me but this wonderful gentleman Sam was able to help me add oil to my car so I could atleast drive…
Had the pleasure of being helped by Sam, he made sure I was well taken care of. They have great rates and are very honest - thought I had a bigger issue than I did and they were happy to help and be fair cost wise and transparent about what was going on. Will definitely be using them again :)
Some people dont realize just how much a friendly acknowledgement and greeting can go. As soon as I walked in I heard "welcome in, I'll be right with you!" Its so simple but its really not because sometimes I think people forget their manners these days. THANK YOU for amazing, QUICK, warm, and friendly service. Keep…
My husband had a great experience at Car City and shared enthusiastically how professional and knowledgeable is the team, helping each customer with their vehicle needs. We finally got very advanced service for our car. Thank you
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 26 | — |
| Vehicle Inspection | 21 | — |
| Oil change | 20 | — |
| Brakes | 14 | — |
| Electrical repair | 12 | — |
| Auto engine diagnostic | 11 | — |
| Steering & suspension repair | 11 | — |
| Wheel alignment | 9 | — |
4.8 ★★★★★ 313 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service, quick, efficient, friendly!
It's wonderful to hear that you found the service quick, efficient, and friendly. We appreciate your feedback and are glad our team could meet your needs. Efficient work paired with friendly faces is what we strive for. Thank you for sharing!
Sam and the team at Car City provided great customer service, are friendly and punctual with appointments! This is my second time getting my car serviced here and I’m very pleased with how everything went.
It's fantastic to hear that you had a smooth experience with Sam and the team at Car City! We like to think of ourselves as car-whisperers, and it seems like you’re speaking our language. Friendly service and punctuality are our vehicles of choice. We appreciate your loyalty and look forward to keeping your car running smoothly for many more trips to come!
Sam provided great customer service the entire time from first phone call to final payment. He was very diligent and willing to work with me to establish an effective diagnosis and repair. Would 100% recommend.
It's great to hear about your experience! Sam seems to have hit the sweet spot of customer service, juggling diligence and a friendly attitude like a pro. We appreciate recommendations more than a cat loves a warm sunbeam. If you ever need anything else, you know where to find us!
Great clean place Welcoming staff Fast service at very reasonable price
It sounds like you had a fantastic experience with us! We take great pride in keeping our place clean and our staff welcoming, so it's always wonderful to hear when it pays off. And fast service at reasonable prices? That’s what we aim for. Our team is like a well-oiled machine, minus the grease stains. Your support really means a lot to us!
My car overheated due to low oil on the side of the road luckily I was 2 mins away from car city so I drove there and had the best help!!! Unfortunately they were super busy this day and had a couple cars in front of me but this wonderful gentleman Sam was able to help me add oil to my car so I could atleast drive it home safely. I am so thankful I was near this shop as well as Sam helping me with a situation that was super stressful. I will definitely consider this car shop for my future car repairs as well as recommend my friends and family here. Thank you Sam for your great help!! You made a stressful situation a bit easier to manage!
It sounds like Sam was your knight in shining armor, rescuing you from an overheating predicament! We completely understand how stressful car troubles can be, especially when they happen out of the blue. We're glad to hear that you felt well taken care of, even with the bustling atmosphere that day. Your trust in us for future repairs means the world, and recommendations from happy customers like you really help us keep the engine running. Here’s to smoother rides ahead, and remember, we’re always here to help if you need a pit stop!
Had the pleasure of being helped by Sam, he made sure I was well taken care of. They have great rates and are very honest - thought I had a bigger issue than I did and they were happy to help and be fair cost wise and transparent about what was going on. Will definitely be using them again :)
It's fantastic to hear that you had such a positive experience with Sam! We pride ourselves on our honesty and transparency—after all, nobody likes surprises unless they come in birthday cake form. We're glad we could ease your worries and provide you with great rates. Your plan to come back is music to our ears! Safe travels until then!
Some people dont realize just how much a friendly acknowledgement and greeting can go. As soon as I walked in I heard "welcome in, I'll be right with you!" Its so simple but its really not because sometimes I think people forget their manners these days. THANK YOU for amazing, QUICK, warm, and friendly service. Keep up the GREAT WORK guys. Keep friendly customer service alive!
We're glad to hear that our friendly greeting made your day a bit brighter! It’s true, a little kindness can go a long way, and we're all about spreading good vibes here. Our team prides itself on being quick and welcoming, so we appreciate you noticing the effort. It's like we always say – a warm welcome is just the cherry on top of a great service sundae! Your support means a lot to us, and we'll definitely keep the friendly customer service alive. Cheers to good manners and great service!
A plus as always!
We are thrilled to hear that you had another A+ experience with us! Thank you for choosing Car City Auto. We always aim to provide top-notch service, and we're glad to have met your expectations. Your continued support means the world to us. We look forward to seeing you again soon!
My husband had a great experience at Car City and shared enthusiastically how professional and knowledgeable is the team, helping each customer with their vehicle needs. We finally got very advanced service for our car. Thank you
We're happy to hear that your husband had a great experience at Car City! It's wonderful to know that our team's professionalism and knowledge made a positive impact on your visit. Advanced service for your car sounds like a match made in automotive heaven! We appreciate your business and look forward to keeping your vehicle in top shape. Enjoy the ride!
Ive been taking my cars here for the past 5 years. Honest and professional work and ive never had any issues with any of the work done on any of my vehicles.
Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts
