Analyzing 6,631,0606.6M ReviewsFor 18,52118.5K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty93−0.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Car City

League City, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #52Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 313 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Car City is better than 86% of auto body shops.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Car City is better than 77% of auto body shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Car City is better than 93% of auto body shops.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Car City is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Car City is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Car City is better than 41% of auto body shops.C
41

Reviews for your job

Customers hired Car City for 8 kinds of job.

Car City for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Auto engine diagnostic”

Jack1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sam provided great customer service the entire time from first phone call to final payment. He was very diligent and willing to work with me to establish an effective diagnosis and repair. Would 100% recommend.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnostic
SilviaLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My husband had a great experience at Car City and shared enthusiastically how professional and knowledgeable is the team, helping each customer with their vehicle needs. We finally got very advanced service for our car. Thank you

Great priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
malikLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Ive been taking my cars here for the past 5 years. Honest and professional work and ive never had any issues with any of the work done on any of my vehicles.

Great priceElectrical repairAir & cabin filter replacementGeneral repairs & maintenance
ernesto16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Sam and his mechanics are Great. They tell you straight out what is wrong and how much it will cost to fix it. They are professional and honest. Great place. Would highly recommend them.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
JLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great customer service. Honest place, Which is a rare thing nowadays.

Reasonable priceElectrical repairAir & cabin filter replacementSteering & suspension repair
Marty7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service . Addressed the issue in a very timely manner. Worked on part to confirm if part needed to be replaced Fantastic

Auto engine diagnostic
Chris15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were able to check what the problem was and get it fixed in a day. Very clean and organized and worked with me the whole time they had my car.

Auto engine diagnostic
Chase10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It was great services with excellent professional manner including reasonable prices..No other words to say but " Super"..Thanks " Mr Jo..

Auto engine diagnostic
Adrian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was actually looking forward to leaving a good review for this place. Not only was the check in process quick and easy. But the staff was so courteous and professional. They really care about customer satisfaction. Sam the manager was the gentleman I spoke to and he made sure all of my questions were answered, and…

Auto engine diagnosticSteering & suspension replacementVehicle Inspection
ANTIZIONIST20113 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Oil change place accidentally yanked some wires and sent me here to fix it. When the wires got yanked it caused shorts in other areas. Their tech tracked down the shorts quickly and fixed the problems. Very nice polite and knowledgeable people. Highly recommended .

ElectricalAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
L6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Car cit is one of the most reliable shops I've ever been to....honest, friendly, professional, punctual, and reasonably priced. I totally recommend them.

Air conditioningAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 56%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance26—
Vehicle Inspection21—
Oil change20—
Brakes14—
Electrical repair12—
Auto engine diagnostic11—
Steering & suspension repair11—
Wheel alignment9—

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