Analyzing 5,836,5375.8M ReviewsFor 16,12116.1K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%97+14.8Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Carla's Cleaning

Barnstable Town, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 5.0★ from 77 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carla's Cleaning is better than 100% of carpet cleaning.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carla's Cleaning is better than 99% of carpet cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carla's Cleaning is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carla's Cleaning is better than 97% of carpet cleaning.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carla's Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carla's Cleaning is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Carla's Cleaning for 3 kinds of job.

Carla's Cleaning for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$322
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 98/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Cleaning”

Dana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I've lost track but I believe we've worked with Carla and her team for almost 30 years! Truly wonderful, conscientious, hard-working people! I can't recommend them enough!

Paid $100–150Great priceCleaning
Darby6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Awesome group and very talented! :) Thank you Carla!

CleaningDeep clean
Ruth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Have been a client since 2016 Excellent service. Staff very friendly and always happy to fulfill any request.

Reasonable priceCleaning
Molly11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I have peace of mind that Carla's Cleaning will take care of our home. I really appreciate the communication the team provides, updating me on arrival time. They do a great job cleaning!!

Great priceCleaning
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Always reliable and always do a fantastic job!!

Paid $200–250Reasonable priceCleaning
James5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Professional cleaning crew did a great job!

Paid $300–350Reasonable priceCleaning
Lyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great work as usual!!! Thank you!!!

Not sureCleaningDeep clean
Maria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

They were able to fit me in on very short notice and did a wonderful job!!

Reasonable priceCleaning
Peter3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

As always, a great job done by Carla’s team!

Paid $450–500Reasonable priceCleaning
MichaelLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have been a client for at least 10 years and I have always received five star service. Very thorough, very pleasant, very dependable and on time. Thank you, Carla and team for many years of great service.

Reasonable priceCleaning
Jean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Carla’s Cleaning Service is very professional and have great attention to detail. The staff is so personable and easy to work with. Highly recommend

Paid $150–200Great priceCleaning
SusanLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Carla's Cleaning has been cleaning our house regularly for over 4 years. They do a great job and all of the employees are very nice. Carla will try to accommodate your special requests as needed which is very helpful. Looking forward to seeing them in a couple of weeks! :)

Paid $200–250Reasonable priceCleaning
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Carla’s crew are great! Been using them for years! Top notch!

Paid $350–400Reasonable priceCleaning
keinna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have used Carla’s Cleaning for several years. They do our Spring Cleaning and all turnover cleanings during season. One topic that consistently shows up on our renter's reviews after their stay is the cleanliness of our home. Kudos to Carla and her team! They communicate before and after our personal cleanings,…

Reasonable priceCleaning
Amy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Carla and her team are fantastic! They are dependable, thorough, and they always notice something broken or out of place. I’m so grateful to have them! My house sparkles!

Paid $200–250Reasonable priceCleaning
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very courteous and responsive service. Our home was meticulously clean and tidy after Carla’s visit. I’d strongly recommend Carla’s Cleaning!

Paid $250–300Reasonable priceCleaning
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Carla’s Cleaning is amazing! Professional, kind, timely and do a fantastic job! Highly recommend!

Reasonable priceCleaningDeep clean
connie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Carla's Cleaners have been cleaning my house for the past 15 years. I have always been pleased when I return home after they have visited. The staffing has been consistent over the years and I have come to know them quite well. I trust them to come into my house when I'm out or away on vacation. I highly recommend Carla's Cleaning!

CleaningCleaning & disinfectionStandard cleaning+ Responsiveness+ Punctuality+ Quality
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Carla's Cleaning in our home for over a year now. We also use them for our business office cleaning. Mostly I see Katie and Ines. And sometimes there are other cleaners who come along. They are always friendly and provide service with a smile. They are thorough and won't clean an area if you ask them…

CleaningOffice & workplace cleaning+ Quality+ Professionalism+ Value
fabricioLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Carla's team is the best in the business, extremely professional and responsive

Cleaning+ Responsiveness+ Punctuality+ Quality
Whitney6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have been using Carla and her team since the start of the 2021 rental season and we have been so happy with the level of service, communication, and cleaning performance since day one. Carla is amazing at staying in touch with me on when cleanings are needed and scheduling, and her team has been fantastic at…

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
KarenLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $150–200Great priceCleaningDeep clean

Price

$274+3% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 73%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Cleaning22$209–$322
Deep clean10$297–$471
Standard cleaning2$158–$290

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