Auto bodywork mechanic · Detroit, MI · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty92−0.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#257 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 71%
4.9★★★★★318 Google reviews · 24 photos
95%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Carline Complete Auto Repair & Collision at a glance
Customers frequently cite the shop's Sunday availability, honest communication, and fair pricing as key advantages, noting that the owner explains repairs thoroughly and avoids unnecessary upselling. Services range from collision work to diagnostics, with many reviewers highlighting fast turnaround times and professional customer service. However, low-star comments indicate concerns about high costs, billing accuracy, and instances where vehicles were returned with unresolved issues or incorrect parts.
Google rating: 4.9 out of 5 from 318 reviews (95% five-star).
Reviews on this page: 318 Google reviews (281 with written comments, 13 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 25, 2026.
Service: Auto Repair Shop serving Detroit, Michigan.
Data from Google, last updated November 11, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carline Complete Auto Repair & Collision: 91/100 on this factor. Category median: 88.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carline Complete Auto Repair & Collision: 91/100 on this factor. Category median: 85.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carline Complete Auto Repair & Collision: 92/100 on this factor. Category median: 99.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carline Complete Auto Repair & Collision: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carline Complete Auto Repair & Collision: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carline Complete Auto Repair & Collision: 89/100 on this factor. Category median: 59.A
89
Bar = this company · dark tick = category median.
Star ratings
318 Google reviews we collected
4.9of 5
5 stars30395%
4 stars52%
3 stars10%
2 stars10%
1 star83%
Praise vs complaints
Phrases our text analysis found in 281 written reviews
98%praise
Praise51198%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price7100%
Reasonable00%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend10520%
Staff & attitude9318%
Quality & results8216%
Honesty & trust7214%
Price & value6613%
Speed & response6412%
Communication387%
What customers talk about
We read 281 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This will be where I recommend all my family and friends, and if you are reading this, I hope you will go check him out as well.”
“Joe is a truly kind person whose care for both his work and his clients really stands out.”
“He provides high-quality work at a fair price, is generous with his time, and thoroughly communicates the details of the issue at hand.”
“Terrible service.”
“The only mechanic I trust with my car, only does honest work .”
“My 2016 Lincoln MKC door was damaged and he fixed it with no problem and a fair price and received car back a day early.”
“This place is pricey!”
“Joe replaced my wheel bearings quickly and efficiently, and the whole process was smooth from start to finish.”
“He took his time and explained everything to me while doing the diagnostic test, and went over everything with me.”
People customers mention
Joe68 reviews
Youssef4 reviews
Sundays3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Carline Complete Auto Repair & Collision for 8 kinds of job. Pick one to see what they paid and said.
Lisa8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
First things first, u was able to go in on a Sunday.. that in itself was amazing, and I met Joe , who was absolutely wonderful. He took his time and explained everything to me while doing the diagnostic test, and went over everything with me. He was very honest and up front. I will be taking my car here as needed…
Erika4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The only mechanic I trust with my car, only does honest work . Very honest, and trust worthy man. I recommend him and nobody else !!!!! GO TO JOEEEE❤️❤️❤️
Evan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I’ve come to Joe a couple times for work and he will continue to be my go-to.
Joe is a truly kind person whose care for both his work and his clients really stands out. He provides high-quality work at a fair price, is generous with his time, and thoroughly communicates the details of the issue at hand.
Mia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Joe was so nice & helpful. Very professional & great customer service. Definitely go here if you have car troubles. Best mechanic in town!
MarthaLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Joe has treated me and my son just like family from day one. He's honest, knowledgeable, and I'm so glad I found a mechanic that doesn't try to upsell you. Joe's the best!!!
Cantrell6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Joe did a good job on my car needed a gas cap for a 2008 mazda cx9 it broke off and was stuck in didnt know what to do dang on a Sunday too looked him up he eased my mind said he got and fixed it within 5 minutes thank u sooo much Joes I'll definitely will be back.
First things first, u was able to go in on a Sunday.. that in itself was amazing, and I met Joe , who was absolutely wonderful. He took his time and explained everything to me while doing the diagnostic test, and went over everything with me. He was very honest and up front. I will be taking my car here as needed from now on. This will be where I recommend all my family and friends, and if you are reading this, I hope you will go check him out as well.
Response from the owner · 4 weeks ago
Thanks for allowing me diagnose your Engine performance and I appreciate your support.
Erika Smith4 reviewsiTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
The only mechanic I trust with my car, only does honest work . Very honest, and trust worthy man. I recommend him and nobody else !!!!! GO TO JOEEEE❤️❤️❤️
Response from the owner · a month ago
Thank you and I appreciate your feedback
Evan A2 reviewsiTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
I’ve come to Joe a couple times for work and he will continue to be my go-to.
Joe is a truly kind person whose care for both his work and his clients really stands out. He provides high-quality work at a fair price, is generous with his time, and thoroughly communicates the details of the issue at hand.
Response from the owner · 2 months ago
Thanks for allowing work on you vechicle Engine diagnosis and I appreciate your support
Mia Silguero4 reviewsiTotal number of Google reviews Mia has written across all businesses on Google Maps, not just this one.
Joe has treated me and my son just like family from day one. He's honest, knowledgeable, and I'm so glad I found a mechanic that doesn't try to upsell you. Joe's the best!!!
Response from the owner · 3 months ago
Thank you so much for allowing work on your vechicle front end suspension and I appreciate your support.
Cantrell Barney6 reviewsiTotal number of Google reviews Cantrell has written across all businesses on Google Maps, not just this one.
Joe did a good job on my car needed a gas cap for a 2008 mazda cx9 it broke off and was stuck in didnt know what to do dang on a Sunday too looked him up he eased my mind said he got and fixed it within 5 minutes thank u sooo much Joes I'll definitely will be back.
Response from the owner · 3 months ago
Thank you so much for allowing me work on your vechicle and I appreciate your support
Yesi Saldana2 reviewsiTotal number of Google reviews Yesi has written across all businesses on Google Maps, not just this one.
So glad I chose Carline over the dealership!
My Cruze is currently being worked on for a second round diagnostic and I couldn’t be happier with the service I have received. The mechanic has great customer Service skills he was very helpful, explained everything detailed by detail and was very honest with everything down to pricing. I trust him with his work and I know my car is in good hands. I will definitely make Carline my go to place for any future car maintenance and troubles. I’ve already referred a friend to check it out!
Response from the owner · Edited 3 months ago
Thanks for allowing me to diagnose vechicle Engine performance and repair the exhaust system and I appreciate your feedback..
Sam11 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Great experience overall. Joe replaced my wheel bearings quickly and efficiently, and the whole process was smooth from start to finish. The car feels much better now, and I really appreciated how professional and straightforward he was. Highly recommend
Response from the owner · 4 months ago
Thank you for allowing work on your vechicle suspension and I appreciate your feedback .
Tp Smith2 reviewsiTotal number of Google reviews Tp has written across all businesses on Google Maps, not just this one.
Great service and business management, called in and serviced the same day(Sunday) at that, well needed work. I hit the freeway and made it smoothly to my destination. Thanks & Good Work👍
Response from the owner · 4 months ago
Thanks for allowing me work on your vechicle suspension and I appreciate your support
Rj Hunter3 reviewsiTotal number of Google reviews Rj has written across all businesses on Google Maps, not just this one.
