Analyzing 10,206,93810.2M ReviewsFor 28,88728.9K Experts

Experts Reviews · Company report
Carline Complete Auto Repair & Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty92−0.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Carline Complete Auto Repair & Collision

Detroit, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #257Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 318 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carline Complete Auto Repair & Collision is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carline Complete Auto Repair & Collision is better than 91% of auto repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carline Complete Auto Repair & Collision is better than 92% of auto repair shops.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carline Complete Auto Repair & Collision is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carline Complete Auto Repair & Collision is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carline Complete Auto Repair & Collision is better than 89% of auto repair shops.A
89

Reviews for your job

Customers hired Carline Complete Auto Repair & Collision for 8 kinds of job.

Carline Complete Auto Repair & Collision for auto body & trim repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto body & trim repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Auto body & trim repair”

Frank4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joe does fast, thorough, meticulous, careful work. He’s also a good person, honest, kind, and helpful. My Honda CRV was nearly totaled with front end damage, and had been in another shop for six months. The other shop kept telling me it was almost done and then making excuses for why it wasn’t. Finally I had it…

Customer photo from Frank's reviewCustomer photo from Frank's reviewCustomer photo from Frank's reviewCustomer photo from Frank's review
Great priceAuto body & trim repairElectrical repairGeneral repairs & maintenance
JAY3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've been going here since I was 18 years old im 35 now best shop ever. Joe tell you everything going on and shows you what he takes off. Then points out your new part also. A-Z what Eva you need Joe you can count on.

Great priceAuto body & trim repair
Sage1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

All-around Great service! Very professional, trustworthy, thorough and affordable!

Great priceAuto body & trim repairAuto A/C rechargeBody & Trim
Frank3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is a good honest shop and the owner Joe will do what it takes to take care of you.

Auto body & trim repair
Rhunell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It was by luck that I found Joe at Carline Complete Car Repair. Desperate to save my car after being considered a total loss by my insurance company, I found Joe on the internet. He gave me a super price, kept me informed with pictures throughout, and added services I did not expect. I would recommend Carline Complete Repair to my family and friends. .

Auto body & trim repair
Shawn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I recently had my car serviced at this auto shop, and I have nothing but good things to say. Not only did they complete the work I requested, but they also went above and beyond by taking care of some additional maintenance that was needed. I really appreciate that they took the time to thoroughly inspect my vehicle…

Auto body & trim repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance18—
Brakes17—
Steering & suspension repair13—
Engine repair11—
Body & Trim10—
Auto engine diagnostic10—
Electrical repair9—
Tires9—

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