Analyzing 10,161,41810.2M ReviewsFor 28,81228.8K Experts

Experts Reviews · Company report
Carline Complete Auto Repair & Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty92−0.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Carline Complete Auto Repair & Collision

Detroit, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #257Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 318 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carline Complete Auto Repair & Collision is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carline Complete Auto Repair & Collision is better than 91% of auto repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carline Complete Auto Repair & Collision is better than 92% of auto repair shops.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carline Complete Auto Repair & Collision is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carline Complete Auto Repair & Collision is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carline Complete Auto Repair & Collision is better than 89% of auto repair shops.A
89

Reviews for your job

Customers hired Carline Complete Auto Repair & Collision for 8 kinds of job.

Carline Complete Auto Repair & Collision for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#496 / 553

All 13 Google reviews tagged “Steering & suspension repair”

Trace4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Been coming here for over a year and Joe has been putting in the work. When I have issues with my vehicle I come straight to Joe. Great customer service and is quick to diagnose the problems and solve them within days. Would recommend here for any issues with your vehicle.😃

Great priceExhaustTiresSteering & suspension repair
Zella1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

He always fix my car and he never fells me. I just love him so much he’s a very good person and a hell of a worker. I will suggest everyone go to him. Very caring person

BatteryBody & TrimSteering & suspension repair
ErikaLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Joe is honest. He takes pictures of before and after. After being told that my axle was inoperable and I had to wait for it to collapse. (Totally hazardous btw). He fixed it in no time. Decent price. I'm passed satisfied!!! Will recommend to everyone.

Steering & suspension repair+ Punctuality+ Quality+ Professionalism
Otw2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great performance on performance instruction

BrakesSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Angel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

great customer service! i recommend everyone this place.

BrakesAir conditioningSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

I went in to get lower control arms replaced, while receiving my car back I noticed my brand new tires swooped out for used ones ... had to leave van there so he had plenty of time and I didn’t notice it tell the next day ...HE GAVE ME 2 BOLD TIRES IN THE FRONT ... just unbelievable... WATCH WHO YOU LEAVE YOUR CAR WITH HE PROBABLY DONE THIS 1000 times ...

Steering & suspension repair− Quality− Professionalism
Monica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I received exceptional service and he gave me the best service that I could ever get. My car was in a wreck and they did so good and you can’t tell anything ever happened to my car. They are hands down the best auto repair shop. They were very professional and my car was done in great timing.

Body & TrimGeneral repairs & maintenanceSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Ronique1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My name is Maya I’ll be going to this man for 2 no years

BrakesAir conditioningAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
joe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Recommended by my cousin for auto repair. Great service your vehicle will be worked on fast and most importantly the quality of mechanics they have are top notch. I recommend this place for anyone that’s needs their car worked on

Steering & suspension repair+ Punctuality+ Quality+ Professionalism
Anthony2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have been going to carline auto repair for a few years now and every time I’m satisfied with my repairs.i have gotten everything done from oil changes to collision work and it’s always done in a timely and professional manor. Carline auto is the one stop shop that I get all my car repairs at. I have sent a number…

Auto detailingBody & TrimBrakes+ Punctuality+ Quality+ Professionalism
choukrallah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

joe is the best in what he do

Steering & suspension repairTires+ Professionalism
Darrin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This guy right here is a life saver,hit a pothole and my car jumped the curve and popped my tire off my rim and knock my rear tire out of place. Called him on a Sunday and he said bring it in,with in an hour my car was up and running. This guy is as good as it gets and I advise you all too call him first when you're in need of a DAMN GOOD mechanic.

Steering & suspension repair+ Punctuality+ Quality+ Professionalism
Babygirl6 years ago★★★★★

Rating only, no written review.

BatteryBody & TrimBrakes+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 100%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance18—
Brakes17—
Steering & suspension repair13—
Engine repair11—
Body & Trim10—
Auto engine diagnostic10—
Electrical repair9—
Tires9—

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