iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%98+14.9Craft & service penalty97−0.3Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 37 lawn care servicesiPosition by Experts Score among all companies we track in this category. · better than 75%
5.0★★★★★31 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Carlos Monterrosa Gardening Service & Landscaping at a glance
Google reviewers rate the business five stars based on thirty-one reviews, with the owner responding to ninety-seven percent of comments. Customers describe services including yard maintenance, planting, irrigation, and hardscaping, frequently citing punctuality, clear communication, and fair pricing as key factors. Recurring themes highlight thorough work quality and reliable scheduling, while one reviewer noted a minor communication issue that was promptly resolved by the owner.
Google rating: 5.0 out of 5 from 31 reviews (100% five-star).
Reviews on this page: 31 Google reviews (25 with written comments, 5 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: September 18, 2026.
Service: Lawn Care Service serving Palo Alto, California.
Data from Google, last updated October 26, 2026.
Score profile vs other lawn care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyLawn Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carlos Monterrosa Gardening Service & Landscaping: 98/100 on this factor. Category median: 91.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carlos Monterrosa Gardening Service & Landscaping: 96/100 on this factor. Category median: 91.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carlos Monterrosa Gardening Service & Landscaping: 97/100 on this factor. Category median: 98.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carlos Monterrosa Gardening Service & Landscaping: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carlos Monterrosa Gardening Service & Landscaping: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
31 Google reviews we collected
5.0of 5
5 stars31100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 25 written reviews
98%praise
Praise6298%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price233%
Reasonable467%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1321%
Quality & results1219%
Would recommend1117%
Price & value1016%
Honesty & trust711%
Staff & attitude610%
Communication46%
What customers talk about
We read 25 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The work is done carefully and efficiently, at a reasonable pace and at a fair price.”
“Carlos and his team did a fantastic job installing pavers for me.”
“He has a good positive attitude and I would highly recommend trying him out.”
“They were incredibly fair and transparent with their pricing.”
“What has kept me coming back is not only the quality of the work, but the reliability, honesty, and personal care that I have experienced every time.”
“Carlos’s team is incredibly friendly and professional.”
“He’s prompt in responding, communicates well, is knowledgeable about pruning and garden care, and has a great can-do attitude !”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Carlos Monterrosa Gardening Service & Landscaping for 6 kinds of job. Pick one to see what they paid and said.
ShahbazLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
This landscaping company appears to be based in East Palo Alto, California and focuses on gardening, yard maintenance, and landscaping projects. Public reviews mention work such as:
RajLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I asked Carlos to help with some clearing prior to re-landscaping. His team was absolutely excellent, doing the work very quickly. There was some miscommunication, but Carlos made it right. Very trustworthy.
Reasonable price
ravleen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Carlos did planting and irrigation work at our home in Fremont and we are happy with the service.
Reasonable priceIrrigation system repair & maintenance
Raul6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Carlos and his team did a fantastic job installing pavers for me. They were incredibly fair and transparent with their pricing. They paid careful attention to drainage and worked diligently every day until the project was complete. I'm working with them on a few more projects and am excited to see how they transform my yard. I can't recommend them enough!
Reasonable priceIrrigation system repair & maintenanceYard workService not listed
Ting7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Carlos’s team is incredibly friendly and professional. They always leave our yard spotless, and the flowers they planted look beautiful. Whenever we need any work done, they are always very helpful and do excellent work. We highly recommend them!
Great priceYard work
SarahLocal Guide · 184 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Carlos is great. Carlos is a hard working and comes when he say hes going to. He is very affordable too.
Great priceMulchingLawn mowing & maintenanceWeed control
I’ve been meaning to write this review for a long time, because after almost 10–15 years of working together, this is much more than a typical business relationship.
Over the years, virtually all of my landscaping needs have been taken care of by this company. What has kept me coming back is not only the quality of the work, but the reliability, honesty, and personal care that I have experienced every time. We can always have a straightforward discussion about what needs to be done, what makes sense, the timing, and the cost. The work is done carefully and efficiently, at a reasonable pace and at a fair price.
What I appreciate most is the trust that has developed over the years. Whenever something comes up, I know I can reach out and get a timely response and thoughtful assistance. When I eventually had another house, or when family members needed landscaping work for their homes, this was always the first person we thought of. There was never much need to look around or compare options—we already knew who we could trust.
Somewhere along the way, a business relationship naturally became a friendship. I know his family, they know my family, and there is a level of mutual trust and familiarity that is quite special. It is not often that you can find a business relationship that lasts for more than a decade and becomes part of your personal life in such a natural way.
I’m genuinely grateful for all the hard work, responsiveness, and care over the years. More importantly, I’m grateful to have met such a reliable and good person through what started simply as a business relationship.
If you are looking for a landscaping company that is dependable, hardworking, fair, and truly cares about its customers, I would be very comfortable recommending them. Long-term trust like this is rare, and I feel fortunate to have found it.
Price assessment: Reasonable price
Services: Irrigation system repair & maintenance, Grass seeding, Lawn mowing & maintenance, Yard work, Service not listed
Shahbaz KhanLocal Guide · 58 reviewsiTotal number of Google reviews Shahbaz has written across all businesses on Google Maps, not just this one.
This landscaping company appears to be based in East Palo Alto, California and focuses on gardening, yard maintenance, and landscaping projects. Public reviews mention work such as:
Response from the owner · 3 months ago
Thanks
Raj B ApteLocal Guide · 24 reviewsiTotal number of Google reviews Raj has written across all businesses on Google Maps, not just this one.
I asked Carlos to help with some clearing prior to re-landscaping. His team was absolutely excellent, doing the work very quickly. There was some miscommunication, but Carlos made it right. Very trustworthy.
Price assessment: Reasonable price
Response from the owner · 4 months ago
Thanks
ravleen kalsy2 reviewsiTotal number of Google reviews ravleen has written across all businesses on Google Maps, not just this one.
Carlos and his team did a fantastic job installing pavers for me. They were incredibly fair and transparent with their pricing. They paid careful attention to drainage and worked diligently every day until the project was complete. I'm working with them on a few more projects and am excited to see how they transform my yard. I can't recommend them enough!
Price assessment: Reasonable price
Services: Irrigation system repair & maintenance, Yard work, Service not listed
Response from the owner · 4 months ago
Thanks
Ting7 reviewsiTotal number of Google reviews Ting has written across all businesses on Google Maps, not just this one.
Carlos’s team is incredibly friendly and professional. They always leave our yard spotless, and the flowers they planted look beautiful. Whenever we need any work done, they are always very helpful and do excellent work. We highly recommend them!
Price assessment: Great price
Services: Yard work
Response from the owner · 4 months ago
Thanks
Sarah BeattieLocal Guide · 184 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Carlos responded to my call right away. I was so grateful because several other gardeners I previously called did not even show up when I scheduled their services. Carlos and his crew not only trimmed all the overgrown bushes and trees on my property but also cleaned up thoroughly. I'm looking forward to the next service in 2 weeks. Highly recommend!
Response from the owner · 4 months ago
Thanks
Sameera Kasim1 reviewiTotal number of Google reviews Sameera has written across all businesses on Google Maps, not just this one.
Great service done by Carlos. My yard needed alot of work and he did an amazing job. I highly recommend their company. Very knowledgeable and efficient workers!
Response from the owner · a year ago
Thanks
K H5 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Carlos came to my home within an hour as promised. I talked, he listened, and he understood my needs. He even had some suggestions. I wasn't expecting him and his coworker to mow the lawn and remove the leaves from two trees right on the spot. But he did. OMG, I will definitely be utilizing his services again (like real soon). What a blessing he is.
