Analyzing 10,197,27610.2M ReviewsFor 28,85628.9K Experts

Experts Reviews · Company report
Carlson Auto of Maplewood logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%66+16Value 14%73+10.3Replies to reviews 7%57+4Momentum penalty28−7.2Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Carlson Auto of Maplewood

Woodbury, MN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #858Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 192 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carlson Auto of Maplewood is better than 72% of auto repair shops.B
72
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carlson Auto of Maplewood is better than 66% of auto repair shops.B
66
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carlson Auto of Maplewood is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carlson Auto of Maplewood is better than 73% of auto repair shops.B
73
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carlson Auto of Maplewood is better than 28% of auto repair shops.D
28
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carlson Auto of Maplewood is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired Carlson Auto of Maplewood for 8 kinds of job.

Carlson Auto of Maplewood for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#553 / 605

All 4 Google reviews tagged “Brakes”

Stacy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I moved to Maplewood a year ago and needed to find a place to service both my vehicles. I found Carlson Auto to be very satisfactory. They are a professional car care service I would recommend to anyone.

Auto brake repairBrakesGeneral repairs & maintenance
jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the best Auto place in the twin cities. They are very honest, great professional work and treatment here I recommend them to all my friends and family.

Brakes
LaurieLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They go over and above and have even called us to tell us that we did not need a certain expensive thing done to our vehicles!! Honesty goes a long way with me!!!

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
Paul11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I go about 20 miles across the metro to get to this shop. I probably pass 100 competitors. Why do I do this? First and most important, they honestly try to save me money. For example, by making warranty claims if a product they installed wears prematurely, by repairing parts like exhaust sections where they…

BatteryBrakesElectrical repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 50%Overpriced 17%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change7—
General repairs & maintenance7—
Auto engine diagnostic6—
Tires4—
Electrical repair4—
Brakes4—
Transmission4—
Steering & suspension repair4—

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