Kaylee Flowers
Review from Google · view on GoogleAndri was great, super communicating and super sweet, fast at his job.
Response from the owner · 8 hours ago
Glad Andri kept you posted and took good care of you, Kaylee. Carolina Locksmith
Carolina Locksmith
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%96+14.6Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 52 locksmithsPosition by Experts Score among all companies we track in this category. · better than 80%
5.0 ★★★★★ 87 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$149typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Carolina Locksmith at a glance
Google reviewers for Carolina Locksmith in Charlotte, NC, consistently highlight rapid response times, often noting arrivals within minutes, and efficient handling of car unlocking, door repair, and key creation services. Customers frequently describe the staff as professional, communicative, and affordable, with many praising the ease of scheduling and helpfulness during the process. The business maintains a perfect five-star rating from eighty-seven reviews, and the owner has responded to every customer review to date.
- Google rating: 5.0 out of 5 from 87 reviews (100% five-star).
- Reviews on this page: 87 Google reviews (82 with written comments, 6 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: October 26, 2026.
- Service: Locksmith serving Charlotte, North Carolina.
Data from Google, last updated October 27, 2026.
Score profile vs other locksmiths
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carolina Locksmith: 100/100 on this factor. Category median: 94.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carolina Locksmith: 99/100 on this factor. Category median: 91.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carolina Locksmith: 96/100 on this factor. Category median: 100.A
96
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carolina Locksmith: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
87 Google reviews we collected
- 5 stars87100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
- Praise136100%
- Complaints00%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price444%
- Reasonable556%
- Overpriced00%
- Not sure00%
$149-1% vs typical locksmiths
Middle half of what 6 customers paid ($86–$184) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Speed & response4634%
- Staff & attitude2921%
- Quality & results1914%
- Price & value1612%
- Would recommend1612%
- Communication54%
- Honesty & trust54%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Andri was great, super communicating and super sweet, fast at his job.”
“He was patient and understanding, despite having to hop a gate several times to get to my vehicle.”
“Marvin did a great job and was able to fit us in with little notice.”
“Showed up fast and took care of my key problems real fast and affordable”
“I would definitely highly recommend him for future jobs.”
“Super easy to work with came and had my truck unlocked within 5 minutes.”
“I called last minute around 12 am needing to get my keys out of my locked car and Aaron was very cooperative, reliable, and fast.”
People customers mention
- Aaron 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Carolina Locksmith for 2 kinds of job. Pick one to see what they paid and said.
Recent reviews
Willa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Marvin did an excellent job. He expedited service and got my door open. I would definitely highly recommend him for future jobs.
curtis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Aaron did a spectacular job. He was patient and understanding, despite having to hop a gate several times to get to my vehicle. I highly recommend him and his company
Kevo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Marvin was greet. Showed up fast and took care of my key problems real fast and affordable
RizikiLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Aaron was really nice and respectful he updated me on his status and he was kind and the price was amazing and he was a good looking guy ik I will call him again
SebastianLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Aaron was great! Got the car opened and a new key made in no time! Very friendly and know what he is doing and did it all at a very reasonable price! If we need a locksmith again we will definitely be calling him!
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Marvin was great ! Quick service and very professional can’t recommend this guy enough .
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Safe lock install, open & repair | 5 | $81–$282 |
| Door lock & bolt hardware repair | 2 | $168–$248 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 87 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Josette Cyrille1 reviewTotal number of Google reviews Josette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood job Marvin. Came in 5 minutes and was affordable!! Would recommend
Response from the owner · 14 hours ago
Thanks, Josette! Marvin got there quick, and we're glad the price worked out for you. Carolina Locksmith
Jermain Baker1 reviewTotal number of Google reviews Jermain has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick and expedited service!!!
Response from the owner · 20 hours ago
Speed mattered here, Jermain, and we're glad you're all set. Carolina Locksmith
Ciara6 reviewsTotal number of Google reviews Ciara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service. Quick. Speedy. Professional.
Response from the owner · 20 hours ago
Thanks, Ciara, we were glad we could help you out. Carolina Locksmith
hunter_w12
Review from Google · view on GoogleSuper easy to work with came and had my truck unlocked within 5 minutes.
Response from the owner · a day ago
Thanks for the kind words. Glad you were back in the truck and on your way without a long wait. Carolina Locksmith
Perry Brandon1 reviewTotal number of Google reviews Perry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas very helpful and got the job done fast.
Response from the owner · a day ago
Sounds like you were back to your day without much of a wait, Perry. Carolina Locksmith
Lacey Hall2 reviewsTotal number of Google reviews Lacey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat fast and found me without my phone! Lifesaver
Response from the owner · 2 days ago
Thanks, Lacey, glad we tracked you down even with your phone out of the picture. Carolina Locksmith
Willa Worthy1 reviewTotal number of Google reviews Willa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMarvin did an excellent job. He expedited service and got my door open. I would definitely highly recommend him for future jobs.
Response from the owner · 2 days ago
Willa, good to know Marvin got out to you fast and got that door open. You're back inside your own place without a long wait on the step. Carolina Locksmith
Rosetta DuVall4 reviewsTotal number of Google reviews Rosetta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMarvin repair my door lock veryguickly and efficiently
Response from the owner · 3 days ago
Good to hear Marvin took care of the door lock for you, Rosetta. Carolina Locksmith
Pat Ferretti2 reviewsTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMarvin did a great job and was able to fit us in with little notice.
- Services: Door lock & bolt hardware repair
Response from the owner · 3 days ago
Pat, glad Marvin could squeeze you into the schedule on such short notice. Carolina Locksmith
Business details
- Address: 4715 Park Rd Ste D, Charlotte, NC 28209
- Phone: (704) 980-9985
- Website: carolina-locksmith.com
- Service area: Charlotte, NC