Carpet cleaning service · Cullman, AL · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty84−1.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 28 air duct cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 70%
5.0★★★★★127 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$206typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Carpet Cleaning in Cullman Alabama five out of five stars based on one hundred and twenty seven reviews, with the owner responding to all feedback. Customers frequently cite punctuality, professional communication, and fair pricing alongside effective removal of pet stains and difficult marks from carpets, rugs, and furniture. One low-star review mentions a scheduling delay where the customer waited for a callback, though most other comments highlight quick response times and flexible appointment options.
Google rating: 5.0 out of 5 from 127 reviews (98% five-star).
Reviews on this page: 127 Google reviews (110 with written comments, 9 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 6, 2026.
Service: Air Duct Cleaning Service serving Cullman, Alabama.
Data from Google, last updated October 28, 2026.
Score profile vs other air duct cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyAir Duct Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet Cleaning in Cullman Alabama: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet Cleaning in Cullman Alabama: 97/100 on this factor. Category median: 91.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carpet Cleaning in Cullman Alabama: 84/100 on this factor. Category median: 99.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carpet Cleaning in Cullman Alabama: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet Cleaning in Cullman Alabama: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet Cleaning in Cullman Alabama: 100/100 on this factor. Category median: 91.A
100
Bar = this company · dark tick = category median.
Star ratings
127 Google reviews we collected
5.0of 5
5 stars12498%
4 stars22%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 110 written reviews
98%praise
Praise17898%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1768%
Reasonable832%
Overpriced00%
Not sure00%
$206-52% vs typical air duct cleaning services
Middle half of what 23 customers paid ($146–$277) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5530%
Staff & attitude3519%
Would recommend3419%
Speed & response3117%
Price & value158%
Communication116%
Honesty & trust11%
What customers talk about
We read 110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a fantastic experience with Carpet Cleaning In Cullman Alabama.”
“Carpets were terrible, now look like they've just been installed.”
“Their team was incredibly professional and efficient, making the entire process seamless.”
“The quality of their work exceeded my expectations, and I would highly recommend them to anyone in need of their services.”
“Great fantastic job, showed up on time and I highly recommend this company and the best prices!”
“Their price is fair, communication, is great, and their work is even better.”
“Communication was top-notch, and I appreciated their attention to detail.”
“I will never use anyone else and they are priced honest and they show up when they say !”
People customers mention
Jeremy5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Carpet Cleaning in Cullman Alabama for 5 kinds of job. Pick one to see what they paid and said.
KKendall2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We had 4 rugs cleaned by them, we have two dogs a cat and a 2 year old one rug was white was no longer white. We got them all back they don't smell like dirty dog anymore and our white rug is now white again. They where so nice and reasonable priced. Very happy with their work.
GGina2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Very Friendly. Got out old and tough pet stains. The carpet looks and smells amazing
CCathlene2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Great service! Had a very difficult stain to get out and was able to make it look so much better! Would definitely use again!
Paid $100–150
MMarkLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I highly recommend this company they are great and can make your carpet and rugs look brand new !!! I will never use anyone else and they are priced honest and they show up when they say ! A great Christian company!!!!
Paid $50–100Great priceCarpet steam cleaning
HHeather3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Very pleased with the cleaning of my chairs & rugs.
Definitely recommend this company.
CChanteLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Awesome experience with Jeremy and his cleaning of our couch! Bought on FB Marketplace and he really did a great job revealing just how beautiful the couch really is. Will definitely call him again!!
I had a fantastic experience with Carpet Cleaning In Cullman Alabama. Their team was incredibly professional and efficient, making the entire process seamless. Communication was top-notch, and I appreciated their attention to detail. The quality of their work exceeded my expectations, and I would highly recommend them to anyone in need of their services.
Response from the owner · 3 weeks ago
Thank you, Noah. We are thrilled you had a fantastic experience and appreciate your praise for our professionalism, communication, and attention to detail. It means a lot that our work exceeded your expectations, and we appreciate your recommendation.
K
Kimberly Marsh3 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Will 100% use again! I’m ashamed to say my carpet had not been professionally cleaned in 10 years. It’s 20 years old but I could not afford to replace it:. Now it looks almost brand new and smells sooo good!
Response from the owner · 2 months ago
Thank you so much for the wonderful review, Kimberly! We’re thrilled we could bring your carpet back to life and leave it smelling great. We look forward to serving you again whenever you need us.
A
Abby Baker2 reviewsiTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
They did such a wonderful job on my sectional!! Such sweet people. Highly recommend them!
Price assessment: Great price
Response from the owner · 2 months ago
Thank you so much, Abby! We’re delighted you love your sectional and that our team was so kind. Your recommendation means a lot to us. We look forward to helping you again in the future.
H
Heather Young14 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
We're so glad to hear you had a wonderful experience! It’s great that you found scheduling easy and that you were pleased with the cleaning results for your carpet and couch. We always strive to make things seamless for our customers. We can’t wait to see you again for your future cleaning needs. Thank you for choosing us!
C
Chase Cook6 reviewsiTotal number of Google reviews Chase has written across all businesses on Google Maps, not just this one.
Great fantastic job, showed up on time and I highly recommend this company and the best prices!
Services: Carpet steam cleaning
Response from the owner · 3 months ago
Thank you so much for your kind words, Chase! We’re delighted to hear that you were pleased with our carpet cleaning services and found our prices to be the best in the area. Quality is really important to us, so it's wonderful to know that we hit the mark for you. Your recommendation means the world to us, and we look forward to helping you again in the future!
P
Patrick Ray1 reviewiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Carpets were terrible, now look like they've just been installed.
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · 3 months ago
Patrick, we’re overjoyed to hear about your experience! It’s wonderful to know that we could transform your carpets to look brand new again. Your satisfaction is our top priority, and feedback like yours makes all the hard work worthwhile. If you ever need our services again or have any questions, don’t hesitate to reach out. Enjoy your fresh carpets!
K
Kendall2 reviewsiTotal number of Google reviews Kendall has written across all businesses on Google Maps, not just this one.
We had 4 rugs cleaned by them, we have two dogs a cat and a 2 year old one rug was white was no longer white. We got them all back they don't smell like dirty dog anymore and our white rug is now white again. They where so nice and reasonable priced. Very happy with their work.
Price assessment: Reasonable price
Price: $200–250
Services: Pet stain & odor removal, Area rug cleaning
Response from the owner · 4 months ago
Kendall, it’s wonderful to hear that your rugs are back to their former glory! We know how challenging it can be to keep things fresh with pets and little ones around. I'm thrilled that we could help you restore your white rug and banish those odors. Your kind words about our carpet cleaning service and pricing mean a lot to us. If you ever need assistance again, whether it’s for rugs or any other cleaning, we're here for you. Thank you for choosing us!
G
Gina Morris2 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Very Friendly. Got out old and tough pet stains. The carpet looks and smells amazing
Price assessment: Reasonable price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · 5 months ago
Gina, it’s wonderful to hear that you had such a great experience with us! We know how challenging those tough pet stains can be, so it’s fantastic to learn that your carpets look and smell amazing now. Your kind words about our friendliness truly warm our hearts. We strive to make every cleaning feel like a fresh start, and it sounds like we hit the mark for you. If you ever need our services again, we’re just a call away! Thank you for supporting us.
B
Billy Burgess1 reviewiTotal number of Google reviews Billy has written across all businesses on Google Maps, not just this one.
We’re so glad to hear you’re pleased with the carpet cleaning experience! Your satisfaction means the world to us, and it’s rewarding to know we met your expectations. If there’s anything specific that stood out or if you have suggestions on how we can make your next visit even better, please feel free to share. We’re always here to help and make our services even more enjoyable for you. Thank you for your kind words!
S
scott campbell4 reviewsiTotal number of Google reviews scott has written across all businesses on Google Maps, not just this one.
We have carpet in our church that was laid in the 90s! Had it cleaned and it looks great again!
Response from the owner · 7 months ago
Thanks, Scott. We're thrilled the church carpet from the 90s looks great again. We appreciate you trusting us with the job and look forward to helping keep it looking fresh in the future.
