Analyzing 9,396,5459.4M ReviewsFor 26,77026.8K Experts

Experts Reviews · Company report
Carpet Docs logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Carpet Docs

Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #143Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 256 Google reviews

📞 Call (615) 903-8443Request a call backWebsite ↗

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet Docs is better than 94% of carpet cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet Docs is better than 90% of carpet cleaning.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carpet Docs is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carpet Docs is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet Docs is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet Docs is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Carpet Docs for 6 kinds of job.

Carpet Docs for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#125 / 157
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Area rug cleaning”

Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Thomas came and cleaned my family room area rug this morning! It looks awesome. Very reasonable compared to some of the other bigger names in the area! I was very pleased and will definitely call on them again.

Paid $150–200Reasonable priceArea rug cleaning
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thomas was great, through, efficient and did a great job.

Paid $500+Reasonable priceGeneral carpet cleaningArea rug cleaning
Shelby9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am still staring at my rug that had actually changed colors, due to my 3 large dogs, they completely made it look brand new! I almost chucked the whole thing and just repurchased it since I thought it was a loss cause but Thomas made it white again! Will definitely be using them in the future.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kimberly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional company. Thomas did my throw rugs and they look brand new.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Elam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fair pricing, locally owned as well. Very professional and polite.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Professionalism

Price

$214-23% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 71%Overpriced 0%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning19$170–$340
Pet stain & odor removal6$153–$366
Carpet steam cleaning6$170–$371
Upholstery cleaning6$189–$377
Area rug cleaning5$176–$453
Deep clean3$263–$471

Compare with

A's Cleaning Services logoA's Cleaning ServicesExperts Score 99Smyrna · 4.99★Deep Steam Floor Care & Restoration logoDeep Steam Floor Care & RestorationExperts Score 98Smyrna · 4.97★Swan Home Services logoSwan Home ServicesExperts Score 97Smyrna · 4.97★