Carpet cleaning service · Smyrna, TN · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#143 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★256 Google reviews · 23 photos
98%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
77%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Carpet Docs 4.9 out of 5 based on 256 reviews, with the owner responding to 77 percent of them. Customers frequently cite punctuality, professional communication, and reasonable pricing for services like deep cleaning, stain removal, and odor elimination. While most praise the thoroughness and efficiency of the work, a few low-star reviews highlight patterns of missed appointments, poor communication, and disputes over advertised pricing limits.
Google rating: 4.9 out of 5 from 256 reviews (98% five-star).
Reviews on this page: 256 Google reviews (229 with written comments, 27 with photos).
Owner responses: the business replied to 77% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Carpet DocsCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet Docs: 94/100 on this factor. Category median: 96.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet Docs: 90/100 on this factor. Category median: 96.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carpet Docs: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carpet Docs: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet Docs: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet Docs: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
256 Google reviews we collected
4.9of 5
5 stars25298%
4 stars10%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 229 written reviews
98%praise
Praise40398%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price419%
Reasonable1571%
Overpriced00%
Not sure210%
$214-23% vs typical carpet cleaning
Middle half of what 10 customers paid ($175–$310) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results13433%
Staff & attitude8821%
Speed & response6215%
Would recommend6115%
Price & value389%
Communication174%
Honesty & trust102%
What customers talk about
We read 229 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did a great job very very happy and it’s not soaking wet.”
“They were professional, arrived on time, and paid attention to every detail.”
“Great job fast and efficient called and was out same day… my carpets were destroyed from 4 kids and 3 dogs I will definitely continue to use this serv…”
“I highly recommend them to anyone looking for quality carpet cleaning.”
“Very reasonable compared to some of the other bigger names in the area!”
“Not only was he professional and thorough, but he was also very knowledgeable and took the time to explain exactly what my carpets needed.”
“I hired Thomas to clean my carpet today, and I honestly didn’t expect such an incredible result.”
“…n the room I feel I have been more than patient and feel like we were lied to.…”
People customers mention
Thomas12 reviews
Alex10 reviews
Cleaning4 reviews
Job3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Carpet Docs for 6 kinds of job. Pick one to see what they paid and said.
CarlLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great job fast and efficient called and was out same day… my carpets were destroyed from 4 kids and 3 dogs I will definitely continue to use this service Mon a every month basis for the great clean up job provided.
Paid $200–250
Maria10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Very thankful for their help! I was stuck with a smelly carpet after moving in but Cody walked me through the process and got my carpet smelling brand new. I will recommend to everyone!
Paid $150–200Not sureCarpet steam cleaning
Melissa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Thomas came and cleaned my family room area rug this morning! It looks awesome. Very reasonable compared to some of the other bigger names in the area! I was very pleased and will definitely call on them again.
Paid $150–200Reasonable priceArea rug cleaning
PaulLocal Guide · 312 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Wonderful work and great costumer service. Alex did a standup job on our three rooms that need the cleaning.
I am very pleased with the carpet in the bedrooms and the bonus room. Everything was done to my specifications. I will admit I usually use Stanley steamer, but I was very impressed because they dry cleaned the carpet. They did a great job very very happy and it’s not soaking wet. I will use them again.
Response from the owner · 2 weeks ago
Francisco, thank you for the wonderful review. We are thrilled the bedroom and bonus room carpets met your specifications and that our dry cleaning method impressed you. We aim for thorough cleaning with fast drying, so we are glad they were not soaking wet. We appreciate your trust and look forward to serving you again.
jon mark satterwhite5 reviewsiTotal number of Google reviews jon has written across all businesses on Google Maps, not just this one.
Just had my carpet cleaned yesterday by Carpet Docs and let me tell you how great they are! I just had my carpet done by another company 2 weeks before and called them back because spots came back. They blew me off, so I hired Carpet Docs and it's like night and day!
Great company! I will never let anyone else service my home! From now on only Carpet Docs!
Response from the owner · 2 weeks ago
Jon Mark, thank you for the fantastic review and for trusting us after your earlier experience. We are thrilled to hear the results made such a difference and that our team could take care of your home the way you expect. We appreciate your recommendation and look forward to serving you again.
Hussein Salem4 reviewsiTotal number of Google reviews Hussein has written across all businesses on Google Maps, not just this one.
Thank you, Hussein, for the 5-star review. We are thrilled you were pleased with our service and the deep clean. We appreciate your feedback and look forward to serving you again.
Enchanted Universe2 reviewsiTotal number of Google reviews Enchanted has written across all businesses on Google Maps, not just this one.
Thomas did an amazing job, Between my fog and my daughter my carpet was horrible and he brought it back to life.
I will definitely hire him again
Thanks you
Response from the owner · 3 weeks ago
Thank you so much for the wonderful review, Enchanted Universe. We are thrilled Thomas could restore your carpet and make it look great again. We appreciate your trust and look forward to helping you again.
Sharon Braden1 reviewiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Great job fast and efficient called and was out same day… my carpets were destroyed from 4 kids and 3 dogs I will definitely continue to use this service Mon a every month basis for the great clean up job provided.
Price: $200–250
Response from the owner · a month ago
Thank you, Carl, for the great review. We are so glad our team could respond quickly and restore your carpets after heavy use. We look forward to continuing to provide monthly cleanings and keeping your home fresh. We appreciate your trust and recommendation.
Mack's Hot Chicken2 reviewsiTotal number of Google reviews Mack's has written across all businesses on Google Maps, not just this one.
I had an amazing experience with Carpet Docs! They cleaned 3 rooms in my home, and the carpets look and smell brand new. They were professional, arrived on time, and paid attention to every detail. Stains I thought would never come out are completely gone. I highly recommend them to anyone looking for quality carpet cleaning. I’ll definitely be using them again!
Response from the owner · 2 months ago
Thank you so much for your kind words and for choosing Carpet Docs. We’re thrilled to hear your carpets look and smell brand new and that stubborn stains came out. It was a pleasure to be punctual and take care of every detail. We appreciate your recommendation and look forward to serving you again.
Aracely Alvarado2 reviewsiTotal number of Google reviews Aracely has written across all businesses on Google Maps, not just this one.
Thank you so much for the great review, Aracely! We’re thrilled your carpets look great and appreciate you trusting us with your home. If you need anything else or future cleanings, we’re here to help.
scott jones1 reviewiTotal number of Google reviews scott has written across all businesses on Google Maps, not just this one.
Scott, thank you for the kind words and for recommending us! We're thrilled you were so pleased with the job and appreciate your trust. We look forward to working with you again.
Pratiksha AroraLocal Guide · 69 reviewsiTotal number of Google reviews Pratiksha has written across all businesses on Google Maps, not just this one.
I can’t comment on the quality of Carpet Doc’s cleaning because they never showed up to provide the service. My appointment was rescheduled twice, and on the third attempt they called more than 30 minutes after my scheduled appointment time to reschedule again. The lack of communication and respect for my time was very disappointing. Offering a $25 discount doesn’t make up for repeatedly inconveniencing a customer. Customer service is just as important as the service itself, and unfortunately my experience was very poor.
Response from the owner · 3 months ago
Pratiksha, I’m truly sorry we repeatedly rescheduled your appointment and that our late call showed a lack of respect for your time. This is not the standard we expect and we apologize for the poor communication. We want to make this right by offering a priority rebooking with an increased discount and a complimentary spot-treatment, and a manager will personally confirm the appointment. Please contact our customer care team at [email protected] so we can resolve this promptly.
