Carpet cleaning service · Smyrna, TN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#70 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★1,256 Google reviews · 24 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$240typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the company for professional, thorough cleaning of carpets, rugs, and upholstery, noting that staff arrive on time and communicate effectively. Positive feedback highlights the removal of stubborn stains and pet odors, along with fair pricing and detailed attention to specific materials. However, a small number of low-star reviews cite issues with unexplained price increases after initial quotes, poor responsiveness to scheduling requests, and instances where technicians failed to complete the agreed-upon service.
Google rating: 5.0 out of 5 from 1,256 reviews (99% five-star).
Reviews on this page: 1,256 Google reviews (1,091 with written comments, 133 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Deep Steam Floor Care & Restoration: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Deep Steam Floor Care & Restoration: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Deep Steam Floor Care & Restoration: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Deep Steam Floor Care & Restoration: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Deep Steam Floor Care & Restoration: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Deep Steam Floor Care & Restoration: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
1,256 Google reviews we collected
5.0of 5
5 stars1,23999%
4 stars91%
3 stars40%
2 stars10%
1 star30%
Praise vs complaints
Phrases our text analysis found in 1,091 written reviews
99%praise
Praise1,99299%
Complaints161%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price9550%
Reasonable9048%
Overpriced21%
Not sure21%
$240-13% vs typical carpet cleaning
Middle half of what 164 customers paid ($170–$348) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results63932%
Staff & attitude45122%
Speed & response36118%
Would recommend30815%
Price & value1276%
Communication844%
Honesty & trust382%
What customers talk about
We read 1,091 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris did an exceptional job in cleaning my carpet!”
“lacks attention to detail¬ thorough,”
“Technician was on time, personable and professional.”
“Responded almost immediately and scheduling was a breeze.”
“Donald and Zak came out late and were extremely professional and nice.”
“Our carpets look a million times better, HIGHLY recommend.”
“Please be aware of price changes, I would not recommend.”
“The cost for the work was more than affordable and we are so fortunate to have discovered Deep Steam.”
“Kiro did a great job getting the stains out and coming the same day and not over charging for same day service .”
“Great customer service, prompt and frequent communication, and our floors look great!”
“Donald was honest and professional, with great knowledge about how to best care for our rugs.”
People customers mention
Oliver46 reviews
Mina40 reviews
Kiro34 reviews
Donald27 reviews
Cleaning26 reviews
Chris23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Deep Steam Floor Care & Restoration for 8 kinds of job. Pick one to see what they paid and said.
Stephanie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 hours ago★★★★★
Donald was extremely professional and friendly. Arrives within the window given. Our carpets look a million times better, HIGHLY recommend. Thank you!!
Paid $150–200Great priceCarpet steam cleaning
Caiti5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Kiro was fast and professional! My carpets look and feel so clean, especially my stairs which were so dirty. The process was so quick and Kiro was kind enough to move some furniture around that I couldn’t get out of the rooms. Highly recommend and will use again when the rooms inevitably need another round.
Paid $300–350Great priceCarpet steam cleaning
Greg7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Great customer service and excellent results. I couldn't believe how clean the carpet was after so many years and so many old stains. It also dried quickly and smells fresh.
Paid $150–200Great priceCarpet steam cleaning
Lisa10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Chris did an exceptional job in cleaning my carpet! It is a very large room, and he did a very thorough job. My carpet looks brand new!
Paid $500+Reasonable priceCarpet steam cleaning
Rachael12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Chris did an exceptional job with our carpets! He was detailed, took his time, and left our carpet looking soil free! He was very professional and kind!
Jessica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Joe performed an excellent job. The carpet now looks and smells like new. Stains and pet-related accidents from a recently ill dog have been successfully removed. The floors are still drying, so we will have a clearer assessment in a few days.. Added photo of carpet after it was cleaned for color and texture reference of what we had done.
Donald was extremely professional and friendly. Arrives within the window given. Our carpets look a million times better, HIGHLY recommend. Thank you!!
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · 8 hours ago
Thank you so much for the great review, Stephanie. We are thrilled Donald was professional, friendly, and arrived within the window. We will pass your kind words along to him. Thank you for recommending us and we are glad your carpets look a million times better.
Ryan J. Below3 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Thank you, Ryan J. We appreciate you taking the time to share your experience. We're glad our team delivered a professional, well done job and that you would recommend us. We look forward to serving you again.
Marisa OsborneLocal Guide · 121 reviewsiTotal number of Google reviews Marisa has written across all businesses on Google Maps, not just this one.
I would give them 10 stars if possible. They did a fantastic job. Went above and beyond. Everyone was nice and helpful. Not just the employees but also the owner Aiad.
Response from the owner · 2 days ago
Thank you so much for the wonderful review, Marisa. We are thrilled to hear you had such a positive experience and that Aiad and the team went above and beyond. We will share your kind words with everyone. They will be delighted.
Caiti Harris5 reviewsiTotal number of Google reviews Caiti has written across all businesses on Google Maps, not just this one.
Kiro was fast and professional! My carpets look and feel so clean, especially my stairs which were so dirty. The process was so quick and Kiro was kind enough to move some furniture around that I couldn’t get out of the rooms. Highly recommend and will use again when the rooms inevitably need another round.
Price assessment: Great price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · 3 days ago
Thank you so much for the wonderful review, Caiti. We are thrilled Kiro was fast and professional and that your carpets and stairs look and feel so clean. We appreciate you mentioning the help with furniture and your recommendation. We look forward to helping you again when the rooms need another round.
Greg Norman7 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Great customer service and excellent results. I couldn't believe how clean the carpet was after so many years and so many old stains. It also dried quickly and smells fresh.
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · 4 days ago
Thank you so much for the kind review, Greg. We are thrilled to hear the carpet looks and smells great and that it dried quickly. Our team takes pride in delivering excellent results and great customer service, and we appreciate you noticing. We look forward to serving you again.
gmailjohn35007 reviewsiTotal number of Google reviews gmailjohn3500 has written across all businesses on Google Maps, not just this one.
Mina was thorough and fair. Did a good job on our wool rugs.
Price assessment: Reasonable price
Services: Area rug cleaning
Response from the owner · 5 days ago
Thank you for the wonderful review, gmailjohn3500. We are glad Mina was thorough and fair and did a great job on your wool rugs. We appreciate you taking the time to share your experience. We look forward to helping you again in the future.
Lisa White10 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Chris did an exceptional job in cleaning my carpet! It is a very large room, and he did a very thorough job. My carpet looks brand new!
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning
Response from the owner · 2 days ago
Thank you so much for the wonderful review, Lisa. We are thrilled Chris did an exceptional and thorough job in your large room and that your carpet looks brand new. We will pass your kind words on to him. We appreciate your trust and look forward to serving you again.
Rachael Madu12 reviewsiTotal number of Google reviews Rachael has written across all businesses on Google Maps, not just this one.
Chris did an exceptional job with our carpets! He was detailed, took his time, and left our carpet looking soil free! He was very professional and kind!
Price assessment: Reasonable price
Price: $500+
Services: General carpet cleaning, Area rug cleaning
Response from the owner · 6 days ago
Thank you so much for the wonderful review, Rachael. We are thrilled Chris provided thorough, professional service and left your carpets looking soil free. We will pass along your kind words to him. We appreciate your trust and look forward to serving you again.
Jessica Bertram2 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Joe performed an excellent job. The carpet now looks and smells like new. Stains and pet-related accidents from a recently ill dog have been successfully removed. The floors are still drying, so we will have a clearer assessment in a few days.. Added photo of carpet after it was cleaned for color and texture reference of what we had done.
Price assessment: Reasonable price
Price: $350–400
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you, Jessica. We are so glad Joe could restore your carpet and remove the stains and pet accidents, and we hope your dog is feeling better. We appreciate the photo and your feedback, and are pleased the carpet looks and smells like new. We look forward to helping again if you need us.
Tim RobinsonLocal Guide · 35 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
If you’re ever in need of carpet cleaning, this is the company to choose. They worked around my schedule, even when it changed a couple of times.
Today, Joe came out and did an outstanding job. He thoroughly cleaned all of our carpets—they look amazing! They also smell great.
If you’re on the fence about your decision, let me be the one to say it: choose Deep Steam Floor Care & Restoration. You won’t regret it.
Price assessment: Reasonable price
Services: Carpet steam cleaning
Response from the owner · 2 days ago
Thank you, Tim, for the wonderful five-star review and for recommending us. We’re glad we could accommodate your changing schedule and that Joe did an outstanding job getting your carpets clean and fresh. It means a lot to hear you’re happy with the results. We look forward to helping you again whenever you need us.
