iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%98+27.7Replies to reviews 8%48+4Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 17 carpet installersiPosition by Experts Score among all companies we track in this category. · better than 56%
5.0★★★★★69 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the professional and courteous service provided by both sales staff and installation crews. Reviews highlight clear communication, flexible scheduling, and the ability to handle complex projects or unexpected adjustments with care. Many note that the store offers fair pricing without hidden fees and maintains a clean work site. The only recurring minor criticism involves occasional post-installation issues, though these were reportedly resolved promptly by management.
Google rating: 5.0 out of 5 from 69 reviews (96% five-star).
Reviews on this page: 69 Google reviews (62 with written comments, 2 with photos).
Owner responses: the business replied to 10% of reviews.
Most recent review: October 26, 2026.
Service: Carpet Installer serving Xenia, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other carpet installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Carpet House Flooring CenterCarpet Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet House Flooring Center: 96/100 on this factor. Category median: 92.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet House Flooring Center: 98/100 on this factor. Category median: 90.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet House Flooring Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet House Flooring Center: 48/100 on this factor. Category median: 95.C
48
Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
5.0of 5
5 stars6696%
4 stars34%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 62 written reviews
100%praise
Praise123100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4133%
Quality & results2218%
Would recommend1613%
Price & value1512%
Speed & response1311%
Communication108%
Honesty & trust65%
What customers talk about
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kyle came and measured our house and was fast and knowledgeable.”
“We had a wonderful experience working with Carpet House Flooring Center.”
“First class flooring store that we highly recommend.”
“He showed us a really nice remnant gave us a great price on it and padding.”
“The installers were very quick and efficient and did an excellent job.”
“They took their time, Adam explained all the different types of flooring.”
“We are so glad we worked with this quality company of genuine people.”
People customers mention
Jackie14 reviews
Doug9 reviews
Adam7 reviews
Kevin5 reviews
Brad5 reviews
Tim3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
EElizabeth8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
We had a wonderful experience working with Carpet House Flooring Center. There were a few unexpected adjustments and Carpet House worked with us to accommodate thoughtfully and fairly. The installation crew lead by Brad Marvatz went above and beyond to ensure top notch work. We are so glad we worked with this quality company of genuine people.
JJudy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have had 3 rooms carpeted in the past year by Carpet House Flooring. They are the greatest people to do business with. I love my new carpet. Thanks to Kevin, Adam & Jackie for all you help.
TTed4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The whole experience of working with Kevin and Adam on the purchase and the super installation of our vinal planks was wonderful. Troy and Matt installed our flooring in 3 days hardly stopping except for lunch. They cleaned up each night. Could not ask for a nicer crew to work in our home. Great over all experience.
LLuke1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
We had carpet installed/replaced by Brad and Shane. They were incredibly professional! Hardworking, very clean, conscientious, and very courteous as well.
As they worked, as well as at the completion of the install, they took the time to show us why they did some things slightly different than the original carpet…
SSueLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I just had my living room, hallway and three bedrooms carpeted by the Carpet House. The installs took place on two days. I am extremely happy with the entire experience, from sales staff, to carpet, to price, to installation. The installers were very quick and efficient and did an excellent job. I have worked…
SSandra10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We are very pleased with the work performed by everyone at the Carpet House! From our initial contact to completion of the installation, our experience was wonderful! No hesitation in recommending them for a job well done!
We had a wonderful experience working with Carpet House Flooring Center. There were a few unexpected adjustments and Carpet House worked with us to accommodate thoughtfully and fairly. The installation crew lead by Brad Marvatz went above and beyond to ensure top notch work. We are so glad we worked with this quality company of genuine people.
J
Judy Reitz9 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
I have had 3 rooms carpeted in the past year by Carpet House Flooring. They are the greatest people to do business with. I love my new carpet. Thanks to Kevin, Adam & Jackie for all you help.
Response from the owner · a month ago
Thank you for your kind words. It’s been a pleasure working with you this year!
T
Ted Williams4 reviewsiTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
The whole experience of working with Kevin and Adam on the purchase and the super installation of our vinal planks was wonderful. Troy and Matt installed our flooring in 3 days hardly stopping except for lunch. They cleaned up each night. Could not ask for a nicer crew to work in our home. Great over all experience.
Response from the owner · a month ago
Thank you so much for your kind words. We are extremely lucky to have such great installers. Please keep us in mind for your next project and refer us to your friends and family.
L
Luke1 reviewiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
We had carpet installed/replaced by Brad and Shane. They were incredibly professional! Hardworking, very clean, conscientious, and very courteous as well.
As they worked, as well as at the completion of the install, they took the time to show us why they did some things slightly different than the original carpet installed years ago. They also gave us some pointers in case of transition wear as well as potential stains down the road.
I don't know that we've ever had 2 more thorough contactors do any work for us.
When we need flooring replaced in the future, we will not consider anywhere else if either Shane or Brad are involved.
Thank you
S
Sue LincolnLocal Guide · 11 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
I just had my living room, hallway and three bedrooms carpeted by the Carpet House. The installs took place on two days. I am extremely happy with the entire experience, from sales staff, to carpet, to price, to installation. The installers were very quick and efficient and did an excellent job. I have worked with them 3 times over the years and wouldn’t consider any other company!
S
Sandra Cheers10 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
We are very pleased with the work performed by everyone at the Carpet House! From our initial contact to completion of the installation, our experience was wonderful! No hesitation in recommending them for a job well done!
A
Allen Thuma7 reviewsiTotal number of Google reviews Allen has written across all businesses on Google Maps, not just this one.
So glad we chose this company. We replaced our carpet upstairs. The carpet looked great and was installed very well. Everyone treated us so kindly. Super knowledgeable on all things carpet. Genuine. High class experience with what we felt was also the best value overall. 10/10. I would show more photos but the house is still a mess after moving in
A
anna aLocal Guide · 11 reviewsiTotal number of Google reviews anna has written across all businesses on Google Maps, not just this one.
I worked with Adam and Kyle. They took their time, Adam explained all the different types of flooring. But wasn't pushy about anything it was truly what we wanted! Kyle came and measured our house and was fast and knowledgeable. Go see them you will not be disappointed!!
K
Kate Hufnagle2 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
From first walking in the door and telling Adam what we were looking for to the install everything went great. They were able to get our carpet installed quickly and the install team with quick, tidy and respectful. Thank you!
J
J GLocal Guide · 21 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
First class flooring store that we highly recommend. The owner Kevin is extremely knowledgeable and has a friendly, helpful sales staff (Adam) and experienced custom installers.
We had luxury vinyl plank installed in our kitchen, breakfast room & front-entry areas by Tim, Troy, & Matt. Nylon carpet was installed a week later in all bedrooms, family room, dining room, etc. by Brad and Shane.
Both groups of installers were professional, hard working and really good flooring Artisans who customized to our needs.
Thank you team Carpet House for a beautiful well-installed finished product!
