Analyzing 8,158,3788.2M ReviewsFor 23,06723.1K Experts

Experts Reviews · Company report
Carpet Line - Professional Carpet & Rug Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%92+22.3Value 14%96+13.6Replies to reviews 7%78+5.5Craft & service penalty90−1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Carpet Line - Professional Carpet & Rug Services

New Brunswick, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #115Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.9★ from 224 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet Line - Professional Carpet & Rug Services is better than 96% of carpet cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet Line - Professional Carpet & Rug Services is better than 92% of carpet cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carpet Line - Professional Carpet & Rug Services is better than 90% of carpet cleaning.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carpet Line - Professional Carpet & Rug Services is better than 96% of carpet cleaning.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet Line - Professional Carpet & Rug Services is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet Line - Professional Carpet & Rug Services is better than 78% of carpet cleaning.B
78

Reviews for your job

Customers hired Carpet Line - Professional Carpet & Rug Services for 7 kinds of job.

Carpet Line - Professional Carpet & Rug Services for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 87
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Carpet steam cleaning” · showing 20

Crystal8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Absolutely exceptional work, highly recommended them

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Inclined1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great cleaning service. In and out in quick time, sofa and stairs. Very reasonable.

Paid $150–200Reasonable priceCarpet steam cleaning
Sandra12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did a beautiful job on my carpeted stairs and carpet runners.

Carpet steam cleaning
EricLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

So I moved into a home that the previous tenant had a dog that just reeked and smelled the whole apartment up. I had Carpet Line come in and clean the floor and just over one session, they had the place smelling WAAAY BETTER. I highly recommend! The price was great and the service was immaculate

Great priceCarpet steam cleaningFlooringGeneral carpet cleaning
Betsy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ben is reliable and thorough. Excellent job as always !

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
Etta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They did a very good job. Very thorough!

Carpet steam cleaning
Smadar5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ben's fast service. I am very pleased with the care and cleaning of my carpets. He also took care of a few other items that I brought to him. Everything is now like new. Great fun and very good service. Definitely recommended

Great priceCarpet steam cleaning
RonnieMizrachi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Wow,what a great service,my house look and smell great again,thank you carpet line.

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
דודLocal Guide · 145 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service!!!we just bought the house and the carpet was disaster,ben did a wonderfull job by cleaning our carprt.

Paid $200–250Great priceCarpet steam cleaning
Marifel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Does really good work. Easy and fast. I highly recommend Avi.

Reasonable priceCarpet steam cleaning
Yossi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Professional work, good communication at a reasonable price. Thank you!

Paid $350–400Reasonable priceCarpet steam cleaning
mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent…fast, timely arrival and complete cleanliness corner to corner. Definitely recommended

Reasonable priceCarpet steam cleaning
Charmaine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have had them do my carpets twice . They do a great job and very courteous technician .

Paid $200–250Reasonable priceCarpet steam cleaning
Hannie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

carpet line did a fantastic job cleaning my bedrooms carpet. wasn't clean for about five years and now look and smell great again

Paid $300–350Great priceCarpet steam cleaning
Suzanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our basement family room wall to wall carpet sustained water damage from a heavy storm. Ben & team were able to save the carpet, clean it & replace the water logged padding. They did a great job and were easy to work with.

Paid $500+Reasonable priceCarpet steam cleaningService not listed
GwendolynLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've used Carpet Line for 5 years and have not been disappointed yet. Great detailed and excellent cleaning everytime!

Reasonable priceCarpet steam cleaning
victoria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

After the cleaning, the carpets look significantly cleaner and brighter!

Not sureCarpet steam cleaning
FatimaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank you so much Ben. You did wonderful work with cleaning the carpet given its condition. I appreciate your services alot!

Customer photo from Fatima's review
Reasonable priceCarpet steam cleaning
Erica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ben at carpet line, clean my floors today I had to say my carpet looks amazing after the deep cleaning service that was performed. Totally recommend this and would 100% recommend carpet line.

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Kat7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job cleaning all my carpets and they look great. They also took 2 of the area carpets and returned them wonderfully clean within a week. Highly recommend!

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more carpet steam cleaning reviews (4 more) →

Price

$312+21% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 52%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning24$170–$334
General carpet cleaning9$170–$334
Upholstery cleaning7$183–$347
Flooring4—
Carpet cleaning2$176–$359
Area rug cleaning2$170–$447
Pet stain & odor removal2$139–$354

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