Kathryn Popino5 reviewsTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, very professional, furniture and carpet look amazing!
Carpet Line - Professional Carpet & Rug Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%92+22.3Value 14%96+13.6Replies to reviews 7%78+5.5Craft & service penalty90−1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#115 of 175 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 34%
4.9 ★★★★★ 224 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
78%reviews answered by the owner
$312typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Carpet Line - Professional Carpet & Rug Services at a glance
Google reviewers rate Carpet Line 4.9 out of 5 based on 224 reviews, noting the owner replies to 78% of them. Customers frequently praise the company for removing pet odors and stains, punctuality, reasonable pricing, and professional communication. Recurring themes include thorough cleaning of carpets, rugs, and stairs, with results often described as looking new. However, some low-star reviews cite instances of missed appointments without notice and claims that stain removal caused discoloration or pigment loss on specific items.
- Google rating: 4.9 out of 5 from 224 reviews (98% five-star).
- Reviews on this page: 224 Google reviews (192 with written comments, 15 with photos).
- Owner responses: the business replied to 78% of reviews.
- Most recent review: October 30, 2026.
- Service: Carpet Cleaning serving New Brunswick, New Jersey.
Data from Google, last updated November 2, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet Line - Professional Carpet & Rug Services: 96/100 on this factor. Category median: 96.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet Line - Professional Carpet & Rug Services: 92/100 on this factor. Category median: 96.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carpet Line - Professional Carpet & Rug Services: 90/100 on this factor. Category median: 99.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carpet Line - Professional Carpet & Rug Services: 96/100 on this factor. Category median: 100.A
96
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet Line - Professional Carpet & Rug Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet Line - Professional Carpet & Rug Services: 78/100 on this factor. Category median: 84.B
78
Bar = this company · dark tick = category median.
Star ratings
224 Google reviews we collected
- 5 stars21998%
- 4 stars21%
- 3 stars00%
- 2 stars00%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 192 written reviews
- Praise30699%
- Complaints41%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1144%
- Reasonable1352%
- Overpriced00%
- Not sure14%
$312+21% vs typical carpet cleaning
Middle half of what 15 customers paid ($221–$342) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results9832%
- Staff & attitude6019%
- Would recommend5819%
- Speed & response5317%
- Price & value268%
- Honesty & trust93%
- Communication62%
What customers talk about
We read 192 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service, very professional, furniture and carpet look amazing!”
“They were professional, punctual, friendly, and paid attention to every detail.”
“Absolutely exceptional work, highly recommended them”
“Excellent…fast, timely arrival and complete cleanliness corner to corner.”
“Professional work, good communication at a reasonable price.”
“What should have been a basic cleaning turned into a very expensive mistake.”
“I'll be honest I didn't think this floor can be saved but now it look like I have new tiles.”
“They took the time to explain the process to me, answered all my questions, and made sure I was completely satisfied with the results before they left.”
People customers mention
- Ben 14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Carpet Line - Professional Carpet & Rug Services for 7 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Inclined1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great cleaning service. In and out in quick time, sofa and stairs. Very reasonable.
Paid $150–200Reasonable priceCarpet steam cleaning
Dinesh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very satisfied with the results as the carpets looks almost new and has absolutely no odor. This is my rental property and now it seems like new. Great job, great price and very punctual. I recommend Carpet Line for your project
Paid $200–250Great priceFlooring
Jane10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent service and information. He was quick and efficient. I will definitely use service again.
Paid $200–250Great price
RonnieMizrachi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Wow,what a great service,my house look and smell great again,thank you carpet line.
Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaning
דודLocal Guide · 145 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great service!!!we just bought the house and the carpet was disaster,ben did a wonderfull job by cleaning our carprt.
Paid $200–250Great priceCarpet steam cleaning
Charmaine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I have had them do my carpets twice . They do a great job and very courteous technician .
Paid $200–250Reasonable priceCarpet steam cleaning
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 24 | $170–$334 |
| General carpet cleaning | 9 | $170–$334 |
| Upholstery cleaning | 7 | $183–$347 |
| Flooring | 4 | — |
| Carpet cleaning | 2 | $176–$359 |
| Area rug cleaning | 2 | $170–$447 |
| Pet stain & odor removal | 2 | $139–$354 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 224 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Crystal Grunther8 reviewsTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely exceptional work, highly recommended them
- Price assessment: Great price
- Price: $500+
- Services: Carpet steam cleaning, Upholstery cleaning, General carpet cleaning
Response from the owner · 2 weeks ago
Crystal, Thank you for the wonderful review and recommendation! We're glad you were happy with our work. We truly appreciate your support and thank you for choosing Carpet Line!
Inclined Johnny1 reviewTotal number of Google reviews Inclined has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat cleaning service. In and out in quick time, sofa and stairs. Very reasonable.
- Price assessment: Reasonable price
- Price: $150–200
- Services: Carpet steam cleaning
Response from the owner · a month ago
Inclined Johnny, Thank you for the great review! We’re so glad you were happy with the cleaning of your sofa and stairs. We always aim to provide quality service that’s both efficient and reasonably priced. We truly appreciate you choosing Carpet Line and hope to see you again!
Barbara Figge Fox11 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWith ‘deep cleaning’ they did the impossible - ink stains And yellow cat stains, out of beige carpet. It feels like brand new.
- Services: Service not listed
Response from the owner · a month ago
Barbara, Thank you so much for the fantastic review! We’re thrilled to hear that our deep cleaning made such a big difference and brought your beige carpet back to life. Those ink and pet stains were definitely a challenge, so we’re especially happy to hear your carpet feels brand new again! Thank you for choosing Carpet Line and for trusting our team with your home. We truly appreciate your support!
Sandra L.12 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey did a beautiful job on my carpeted stairs and carpet runners.
- Services: Carpet steam cleaning
Response from the owner · a month ago
Sandra, Thank you so much for the wonderful review! We’re thrilled to hear that you’re happy with how your carpeted stairs and runners turned out. Our team at Carpet Line truly appreciates your business and your kind words. We look forward to helping you again in the future!
Eric GeeLocal Guide · 14 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo I moved into a home that the previous tenant had a dog that just reeked and smelled the whole apartment up. I had Carpet Line come in and clean the floor and just over one session, they had the place smelling WAAAY BETTER. I highly recommend! The price was great and the service was immaculate
- Price assessment: Great price
- Services: Carpet steam cleaning, Flooring, General carpet cleaning, Carpet cleaning
Response from the owner · a month ago
Eric, Thank you so much for the amazing review! We’re thrilled to hear that Carpet Line was able to make such a noticeable difference after just one cleaning. We know how difficult lingering pet odors can be, so it means a lot to hear that your apartment was smelling WAAAY better afterward! We truly appreciate your kind words about our pricing and service, and most of all, your recommendation. Thank you for choosing Carpet Line — we’re always here whenever you need us!
Betsy Dubov6 reviewsTotal number of Google reviews Betsy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBen is reliable and thorough. Excellent job as always !
- Price assessment: Reasonable price
- Price: $300–350
- Services: Carpet steam cleaning, Upholstery cleaning
Response from the owner · 2 months ago
Betsy, Thank you for the wonderful review! We’re so glad to hear that Ben continues to provide reliable, thorough service. Your kind words mean a lot to everyone at Carpet Line! We truly appreciate your continued trust and look forward to serving you again. Thank you for choosing Carpet Line!
Dinesh Patel2 reviewsTotal number of Google reviews Dinesh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery satisfied with the results as the carpets looks almost new and has absolutely no odor. This is my rental property and now it seems like new. Great job, great price and very punctual. I recommend Carpet Line for your project
- Price assessment: Great price
- Price: $200–250
- Services: Flooring
Response from the owner · 2 months ago
Dinesh, Thank you for the great review! We’re so glad you’re happy with the results and that your carpets look and feel like new. We truly appreciate your recommendation and choosing Carpet Line!
Antionette Hatton2 reviewsTotal number of Google reviews Antionette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat and experienced !!!
Response from the owner · 2 months ago
Antionette, Thank you for the great review! We truly appreciate your kind words and your support of Carpet Line!
mike buchowiec4 reviewsTotal number of Google reviews mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy dogs made my carpets look and smell horrible. This company brought my carpets back to life, great look and smell! And for a fair price! Highly recommended!
Response from the owner · 2 months ago
Mike, Thank you so much for the wonderful review! We’re thrilled we could bring your carpets back to life. We truly appreciate your recommendation and support of Carpet Line!
Carpet Line - Professional Carpet & Rug Services on Google Maps →
Business details
- Phone: (732) 666-8934
- Website: carpetline.net
- Service area: New Brunswick, NJ