Carpet cleaning service · Tulsa, OK · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%24+1.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★768 Google reviews · 24 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
13%reviews answered by the owner
$324typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite professional conduct, punctuality, and effective cleaning or stretching services as key positives. Recurring themes include friendly communication, thorough work, and flexible scheduling. However, some reviews highlight issues with unclear pricing, unexpected cash payment requirements, and instances where aggressive cleaning methods or chemical use caused damage or discomfort.
Google rating: 4.9 out of 5 from 768 reviews (97% five-star).
Reviews on this page: 768 Google reviews (643 with written comments, 26 with photos).
Owner responses: the business replied to 13% of reviews.
Most recent review: October 22, 2026.
Service: Rug Cleaner serving Tulsa, Oklahoma.
Data from Google, last updated October 26, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Carpet RenovationsRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet Renovations: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet Renovations: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carpet Renovations: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carpet Renovations: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet Renovations: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet Renovations: 24/100 on this factor. Category median: 74.D
24
Bar = this company · dark tick = category median.
Star ratings
768 Google reviews we collected
4.9of 5
5 stars74697%
4 stars132%
3 stars30%
2 stars00%
1 star61%
Praise vs complaints
Phrases our text analysis found in 643 written reviews
99%praise
Praise1,27899%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3830%
Reasonable7862%
Overpriced22%
Not sure86%
$324+43% vs typical rug cleaning
Middle half of what 109 customers paid ($214–$536) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude38830%
Quality & results33826%
Speed & response22117%
Would recommend17313%
Communication736%
Price & value726%
Honesty & trust212%
What customers talk about
We read 643 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly, easy to deal with and quick with their service”
“I prefer this company because they do quality work.”
“I had a stain in a bedroom where they damaged the carpet with an iron trying to get it out.”
“Easy scheduling, prompt arrival and absolutely delightful crew.”
“I would recommend to anyone that needed their carpet cleaned.”
“I will not use this company ever again, they had a nice website and I was able to set an appointment four days in advance, but an hour later someone c…”
“They worked quickly and diligently, and followed up at the end with recommendations and made sure I didn’t have any questions.”
“They are responsible for, truthful , reliable and give fair prices for the great work they do!”
“Carpet renovation is a well organized, reliable company.”
People customers mention
Paul25 reviews
Andy16 reviews
Jonathan16 reviews
Steven10 reviews
Tanner9 reviews
Nathaniel7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Carpet Renovations for 8 kinds of job. Pick one to see what they paid and said.
Laura1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
It was a great experience! The two guys were very professional and polite. They did a great job! Much better than I thought it would turn out! I would recommend to anyone that needed their carpet cleaned.
Paid $150–200Great pricePet stain & odor removal
Nancy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had several things done today. About a 3 1/2 hour job. They cleaned some of my carpets, a few rugs, a sectional and several chairs. They always do a great job. This is my second time using them. Everything looks basically brand new. Easy scheduling, prompt arrival and absolutely delightful crew. Nathaniel is…
Cindy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
The guys did a great job. They worked quickly and diligently, and followed up at the end with recommendations and made sure I didn’t have any questions. I appreciated their work.
Paid $200–250Reasonable price
LindaLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Carpet Renovations worked with me to fit their services with my budget and was so accommodating with scheduling. Matthew was highly professional and efficient. My area rug looks amazing! I am saving this company in my phone contacts. I'm sure I will use them again in the future!
Paid $150–200Great priceArea rug cleaning
Linda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Steven was very professional and friendly--a hard worker. I was surprised when I paid that I was asked if I wanted to tip (Steven did not pressure me to do this.). However, if an employee has to rely on tips to supplement their income, then Carpet Renovations is not paying their employees adequately. This was the…
Paid $200–250Not sureGeneral carpet cleaning
Lori3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
2nd year that I have hired them to clean all the tile in my house. They do a great job!
It was a great experience! The two guys were very professional and polite. They did a great job! Much better than I thought it would turn out! I would recommend to anyone that needed their carpet cleaned.
Price assessment: Great price
Price: $150–200
Services: Pet stain & odor removal
Response from the owner · 3 days ago
Hi Laura! Reviews like yours put a huge smile on our team’s faces. We always aim to provide top-notch service from start to finish, so knowing you're thrilled with your fresh carpet cleaning means everything to us!
Thank you for supporting a local Tulsa business like Carpet Renovations. Whenever your carpets need a little extra TLC again, you know where to find us! 🧼✨
Nancy Crosby1 reviewiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
I had several things done today. About a 3 1/2 hour job. They cleaned some of my carpets, a few rugs, a sectional and several chairs. They always do a great job. This is my second time using them. Everything looks basically brand new. Easy scheduling, prompt arrival and absolutely delightful crew. Nathaniel is especially helpful and pleasant. Highly recommend.
Price assessment: Great price
Price: $500+
Services: General carpet cleaning, Area rug cleaning
Response from the owner · a week ago
Thank you so much for the fantastic review! We are thrilled to be your go-to choice for Tulsa and Bixby carpet cleaning, rug cleaning, and upholstery care. It’s wonderful to hear that your sectional, chairs, and carpets all look brand new after a busy 3.5-hour refresh. I will be sure to pass along your kind words to Nathaniel and the rest of the crew; they always strive to provide prompt, professional service and easy scheduling. We truly appreciate your continued support and look forward to helping you keep your home looking its best next time.
Cindy Shanks1 reviewiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
The guys did a great job. They worked quickly and diligently, and followed up at the end with recommendations and made sure I didn’t have any questions. I appreciated their work.
Price assessment: Reasonable price
Price: $200–250
Response from the owner · 2 weeks ago
Thank you so much, Cindy! We're happy to hear that our team did a great job with your carpet cleaning and took the time to answer your questions. We truly appreciate your kind words and your trust in Carpet Renovations. It was a pleasure serving you!
Linda GeierLocal Guide · 13 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Carpet Renovations worked with me to fit their services with my budget and was so accommodating with scheduling. Matthew was highly professional and efficient. My area rug looks amazing! I am saving this company in my phone contacts. I'm sure I will use them again in the future!
Price assessment: Great price
Price: $150–200
Services: Area rug cleaning
Response from the owner · 2 weeks ago
Thank you so much for your wonderful review, Linda! We're happy to hear that you had a great experience with Carpet Renovations and that your area rug looks amazing! We're glad Matthew provided professional and efficient service and that we could accommodate your budget and schedule. We truly appreciate your trust in us for your area rug cleaning needs and look forward to helping you again in the future!
Deborah Scott16 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
I prefer this company because they do quality work. They arrive on time and are always polite. The technicians are clean cut and present themselves well. They work really hard while they are here and it shows. They’re my number 1 pick in carpet cleaning and I’ve tried a whole bunch of different companies. Thank you to Carpet Renovations Inc !!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General carpet cleaning, Upholstery cleaning
Response from the owner · 2 weeks ago
Deborah, it means so much to us that Carpet Renovations is your number one choice for carpet cleaning! We take pride in providing quality work, showing up on time, and treating every home with care and professionalism. Knowing that our technicians' hard work and attention to detail haven't gone unnoticed truly means a lot to our team. Thank you for continuing to trust us with your carpet cleaning needs. We always look forward to serving you!
Linda Rowland5 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Thank you, Linda! We’re glad you chose Carpet Renovations for your carpet stretching and carpet cleaning. We truly appreciate your business and look forward to helping you again!
Barry K. Krueger9 reviewsiTotal number of Google reviews Barry has written across all businesses on Google Maps, not just this one.
The guys did a great job of replacing my tack strip and carpet pad, smoothing out and cleaning the carpet. Very pleased.
Response from the owner · 3 weeks ago
Thank you so much for the great review, Barry! We’re glad to hear you were pleased with our carpet cleaning and carpet pad replacement, including the tack strip replacement and getting your carpet smooth and clean again. We truly appreciate you trusting Carpet Renovations of Tulsa with your carpet needs. It was a pleasure serving you, and we look forward to helping you again in the future!
Philip Naukam7 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Really did a excellent job stretching the carpet in the master bedroom. Moved and replaced heavy furniture and the queen bed. Very professional and attentive to the details. Excellent seams. Thanks
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you so much, Philip! We’re glad you were pleased with our carpet stretching service in your master bedroom, including the furniture moving and seam work. We truly appreciate your kind words and your trust in Carpet Renovations!
Monty Wood5 reviewsiTotal number of Google reviews Monty has written across all businesses on Google Maps, not just this one.
Friendly, easy to deal with and quick with their service
Price assessment: Great price
Price: $300–350
Services: General carpet cleaning
Response from the owner · 3 weeks ago
Thank you, Monty! It was a pleasure helping you with your carpet cleaning and carpet stretching. We’re glad you had a friendly, smooth, and efficient experience with our team!
Eileen Bryce9 reviewsiTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
Professional. Kind. Through. Well done. Great job. Nathanial.
Services: General carpet cleaning
Response from the owner · a year ago
Thank you so much Eileen! Jonathan and Matt had such a pleasure getting to help out with the carpet cleaning in midtown Tulsa for you. Your recommendation means a lot!
