Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts

Experts Reviews · Company report
Carpet Surgeon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Carpet Surgeon

Gresham, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 81 steam cleaning services · 5.0★ from 307 Google reviews

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Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet Surgeon is better than 96% of steam cleaning services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet Surgeon is better than 98% of steam cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carpet Surgeon is better than 100% of steam cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carpet Surgeon is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet Surgeon is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet Surgeon is better than 57% of steam cleaning services.C
57

Reviews for your job

Customers hired Carpet Surgeon for 5 kinds of job.

Carpet Surgeon for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$440
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#41 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Area rug cleaning”

Brian10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Justin does a phenomenal job, he is on time, checks in and completes the job and cleans up the area flawlessly. His follow through and customer service are the best. We have used his carpet cleaning services many times for our business and will continue to do business with him and his team.

Paid $500+Great priceCarpet steam cleaningGeneral carpet cleaningArea rug cleaning
Alexa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Justin is fantastic! Thorough and skilled. Excellent carpet repair job and cleaning.

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Lori10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service, carpets look fantastic, repair job excellent! Highly recommend.

Reasonable priceCarpet steam cleaningArea rug cleaningService not listed
SusanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I've been using Carpet Surgeon for years! I wish I would have found them earlier! Chris was very polite and did a great job cleaning our carpet even with an unfortunate red wine stain. In the past Justin cleaned our carpets, he was also excellent! Do yourself a favor and give them a try is you haven't already!

Reasonable priceCarpet steam cleaningArea rug cleaning
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Beautiful carpets! Very professional and detailed work.

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Mary12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Never been cleaned since we moved in 4 years, 3bedroom duplex all carpet upstairs. 3 Kids ages 7, 8 and 11. 3 cats & a long hair husky. BEST MOTHERS DAY GIFT EVER!! THE CARPET IS PERFECTLY CLEAN AND I CAN'T SMELL CAT SPRAY!!!! HE ALSO PUT UP WITH THE KIDS QUESTIONS WASNT RUDE AND MOVED THE FURNITURE HIMSELF, EVEN…

Paid $500+Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Thank you so much for always providing quality work. Our school always looks terrific when you are done.

Paid $500+Reasonable priceGeneral carpet cleaningArea rug cleaning
Steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Just got my carpets and sofa cleaned from these guys everything looks as good as new! Called around and they had the best prices. Consumers service is a lost art but they were top notch from start to finish. Highly recommend.

Upholstery cleaningGeneral carpet cleaningPet stain & odor removal
Srujana10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Got our carpets and area rugs cleaned by Carpet Surgeon. Gabriel showed up on time and was highly professional. Did a great job with our carpets.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $500+Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning

Price

$387+28% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 62%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning62$176–$403
General carpet cleaning34$170–$365
Pet stain & odor removal19$214–$448
Area rug cleaning11$164–$440
Upholstery cleaning7$196–$371

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