Carpet cleaning service · Gresham, OR · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 81 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 53%
5.0★★★★★307 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
57%reviews answered by the owner
$387typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Carpet Surgeon five stars based on 307 reviews, with the owner responding to 57 percent of them. Customers frequently cite punctuality, clear communication, and fair pricing for services including carpet stretching, deep cleaning, and repairs. While most praise the thoroughness and professional results, a few lower-rated comments criticize inconsistent communication regarding stain removal outcomes and express dissatisfaction with the quality of specific seam repairs.
Google rating: 5.0 out of 5 from 307 reviews (98% five-star).
Reviews on this page: 307 Google reviews (253 with written comments, 17 with photos).
Owner responses: the business replied to 57% of reviews.
Most recent review: November 12, 2026.
Service: Steam Cleaning Service serving Gresham, Oregon.
Data from Google, last updated November 13, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Carpet SurgeonSteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet Surgeon: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet Surgeon: 98/100 on this factor. Category median: 95.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carpet Surgeon: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carpet Surgeon: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet Surgeon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet Surgeon: 57/100 on this factor. Category median: 82.C
57
Bar = this company · dark tick = category median.
Star ratings
307 Google reviews we collected
5.0of 5
5 stars30098%
4 stars41%
3 stars10%
2 stars21%
1 star00%
Praise vs complaints
Phrases our text analysis found in 253 written reviews
99%praise
Praise55399%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price5134%
Reasonable9462%
Overpriced32%
Not sure32%
$387+28% vs typical steam cleaning services
Middle half of what 127 customers paid ($240–$705) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12923%
Speed & response11921%
Staff & attitude11320%
Would recommend7413%
Price & value5810%
Communication468%
Honesty & trust204%
What customers talk about
We read 253 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We greatly appreciated their attention to detail and courteous service.”
“Communication was excellent, they arrived right on time, and were incredibly professional and efficient.”
“He was incredibly polite, professional, and thorough in explaining how their services worked.”
“⭐⭐⭐⭐⭐Absolutely Outstanding Service – Highly Recommend The Carpet Surgeon!”
“Carpets were very nicely cleaned, reasonable price, and efficient with time.”
“From the very beginning, the customer service, communication, workmanship, and attention to detail were exceptional.”
“The repair was done quickly, and you honestly cannot even tell where the hole in the carpet was!”
“Do not trust your carpet investment to big name companies who flit in and out.”
People customers mention
Ralph20 reviews
Justin13 reviews
Dan9 reviews
Surgeons7 reviews
Glen6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Carpet Surgeon for 5 kinds of job. Pick one to see what they paid and said.
AmandaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 hours ago★★★★★
Fantastic experience from start to finish! Communication was excellent, they arrived right on time, and were incredibly professional and efficient. The repair was done quickly, and you honestly cannot even tell where the hole in the carpet was! I couldn’t be happier with the results. Highly recommend!
Paid $200–250Great price
Pam4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
The Carpet Surgeon crew stretched the carpet in our living room, dining room and hall then cleaned the carpet throughout our home. We were thrilled with the results; it looks almost new again. We greatly appreciated their attention to detail and courteous service. Their three-year warranty for the stretching is a plus.
Paid $500+Reasonable price
Patrice4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Justin was amazing. He worked incredibly hard. He also gave me estimate to repair a few carpet issues I have. Highly recommend Carpet Surgeon. Not the cheapest, but fair and honest. Carpets look great and drying time was less than many others.
Paid $450–500Reasonable price
Ashley12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Justin and his crew are fantastic! From quoting, to great pre-appt communication & onsite cleaning. We did stretching and cleaning and they were so thorough & efficient!
Paid $500+Great price
Harold7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Hire this company if your carpets have wrinkles that you want gone a good cleaning. They did both for me and exceeded my expectations. Prompt communication and reasonable price too. I'm enjoying my carpets again!
Paid $500+Reasonable price
Craig15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great experience! Justin arrived on time, was friendly and easy to work with, and did a great job cleaning our couch and dining room chairs. Everything looks great! We’re very happy with the results and would highly recommend them.
Fantastic experience from start to finish! Communication was excellent, they arrived right on time, and were incredibly professional and efficient. The repair was done quickly, and you honestly cannot even tell where the hole in the carpet was! I couldn’t be happier with the results. Highly recommend!
Price assessment: Great price
Price: $200–250
Pam Mizuo4 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
The Carpet Surgeon crew stretched the carpet in our living room, dining room and hall then cleaned the carpet throughout our home. We were thrilled with the results; it looks almost new again. We greatly appreciated their attention to detail and courteous service. Their three-year warranty for the stretching is a plus.
Price assessment: Reasonable price
Price: $500+
Judith Crittenden6 reviewsiTotal number of Google reviews Judith has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐Absolutely Outstanding Service – Highly Recommend The Carpet Surgeon!
I cannot say enough good things about our experience with The Carpet Surgeon! From the very beginning, the customer service, communication, workmanship, and attention to detail were exceptional.
I initially contacted the company through their website, where I was able to select the services I needed, provide approximate square footage for carpet cleaning, upload photos of the areas needing repair, and explain that I only wanted the carpeted walkways cleaned rather than entire rooms. I specifically wanted to avoid moving furniture.
Justin responded promptly the very next morning. He was incredibly polite, professional, and thorough in explaining how their services worked. Since I wasn’t having entire rooms cleaned, he explained that the technician would assess the areas and provide the final price when he arrived. Everything was clearly communicated, and we agreed on the arrangement.
Although our appointment was originally a couple of weeks away, Justin called a day or two later because of a cancellation and was able to get us scheduled within just a few days of my initial inquiry. What a wonderful bonus!
Justin was the technician who came to our home, and his work was absolutely incredible. We had several areas damaged by our new puppy. The largest was a hole he had chewed in the carpet, about the size of a fist, all the way down to the wood floor. He had also pulled carpet away from the wall on our stairs and pulled several threads from the seams where two pieces of carpet met in our doorways.
Justin repaired every single area, and I honestly could not tell where the damage had been. It looked like it had never happened! His repair work was truly impressive.
He then cleaned our 14 year old carpets, and they look absolutely brand new! He was incredibly thorough, meticulous, and detail-oriented. Not a thing was overlooked.
What impressed me just as much as the quality of his work was Justin himself. He was pleasant, respectful, professional, and clearly takes tremendous pride in what he does. As he was packing up to leave, he had the biggest smile on his face and said, “I love to clean carpets!” And you could tell! His enthusiasm and genuine enjoyment of his work were evident in every detail.
From the ease of scheduling and excellent communication to the remarkable carpet repairs and cleaning, this experience exceeded our expectations in every way.
Five stars simply don’t seem like enough! I would highly recommend The Carpet Surgeon to anyone looking for exceptional carpet repair and cleaning. We will definitely be calling them again!
Price assessment: Reasonable price
Response from the owner · a day ago
Judith, thank you so much for your heartfelt review. I know how important it is to feel comfortable in your home, especially with a senior dog and a puppy keeping things lively. I was truly happy to repair the carpet damage, make the repairs blend in beautifully, and give your carpets a deep steam cleaning. Your kind words about my care, communication, and workmanship mean a great deal to me. Thank you for trusting me and Carpet Surgeon with your home.
Patrice Kuchulis4 reviewsiTotal number of Google reviews Patrice has written across all businesses on Google Maps, not just this one.
Justin was amazing. He worked incredibly hard. He also gave me estimate to repair a few carpet issues I have. Highly recommend Carpet Surgeon. Not the cheapest, but fair and honest. Carpets look great and drying time was less than many others.
Price assessment: Reasonable price
Price: $450–500
Response from the owner · 3 days ago
Patrice, thank you for the kind words! A good cleaning takes time, and we'd rather spend that time getting it right than cut corners to be the lowest bid. Part of that is how we extract, which is why your carpets dried faster than you're used to. I'm glad it showed. Thanks for trusting us, and I'll be ready whenever you want to tackle those repairs. - Justin
Val Tolmie9 reviewsiTotal number of Google reviews Val has written across all businesses on Google Maps, not just this one.
We have a senior dog & a puppy 😣. We HAVE to keep up on the carpet cleaning! Have used Carpet Surgeons a couple times now. Justin was understanding & thorough, gave us options that worked. Nothing beats that deep steam cleaning. He's done an excellent job for us! A+ 👍
Price assessment: Reasonable price
Response from the owner · 3 days ago
Hi Val! Always a pleasure working with you. Your carpets turned out great, glad we were able to work in that oxidize treatment for the urine in the dining room, will help remove that odor! Let us know if you'd like to get that section repair done in your primary bedroom :)
Ashley Hall12 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Justin and his crew are fantastic! From quoting, to great pre-appt communication & onsite cleaning. We did stretching and cleaning and they were so thorough & efficient!
Price assessment: Great price
Price: $500+
Response from the owner · 3 days ago
Ashley, It was a pleasure working with you! You had us stretch and clean your carpets, glad it all turned out great. Let us know if you ever need anything else!
Harold Lasley7 reviewsiTotal number of Google reviews Harold has written across all businesses on Google Maps, not just this one.
Hire this company if your carpets have wrinkles that you want gone a good cleaning. They did both for me and exceeded my expectations. Prompt communication and reasonable price too. I'm enjoying my carpets again!
Price assessment: Reasonable price
Price: $500+
Response from the owner · 3 days ago
Hey! Appreciate letting people know to use us if they have wrinkles and are in need of a good cleaning. Stretching carpet then cleaning carpet gives your home such a refreshing feel. Glad you're enjoying your carpets - Justin
Craig Brunkenhoefer15 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Great experience! Justin arrived on time, was friendly and easy to work with, and did a great job cleaning our couch and dining room chairs. Everything looks great! We’re very happy with the results and would highly recommend them.
Price assessment: Great price
Price: $300–350
Response from the owner · a week ago
Thanks, Craig! Dining room chairs take a beating, so I’m glad they came out looking good along with the couch. If you ever need the carpets done, just give us a call. - Justin
Sandeep KhamesraLocal Guide · 14 reviewsiTotal number of Google reviews Sandeep has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
**Exceptional Carpet Deep Cleaning and Stretching – Highly Recommend!**
The Carpet Surgeon crew were outstanding from start to finish. They were incredibly responsive to our needs and extremely easy to work with. From the very first call, they were **friendly, professional, and genuinely flexible** — accommodating our schedule without any hassle and making the entire process stress-free.
They did a phenomenal job stretching our carpet, and then graciously came back at a later time to deep clean them. The stretching was flawless — previously raised and buckled areas now lie perfectly flat, as if the carpet was just installed. Their attention to detail during this process was impressive.
Coupled with the thorough steam cleaning done afterward, our carpets look absolutely brand new. They even managed to remove several stubborn, difficult stains that we had honestly given up on. The transformation was remarkable.
What truly sets the Carpet Surgeon apart is their **warm, friendly demeanor and willingness to be flexible**. They worked around our busy schedule, communicated clearly every step of the way, and made sure we were completely satisfied before wrapping up. You can tell they genuinely care about their customers and take pride in their craft.
Would **highly recommend** the Carpet Surgeon for anyone in need of carpet stretching, deep cleaning, or both. You won't be disappointed — these folks are the real deal!
Price assessment: Reasonable price
Price: $450–500
Response from the owner · a week ago
Thank you, Sandeep! Those raised and buckled areas were the fun part. Glad the carpet is lying flat again and that those old stains finally came out on the cleaning visit. We really appreciate you working with us on scheduling and taking the time to write such a detailed review.
Dan Vandecoevering3 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Quick professional stretching and repair of entire upper floor carpet. Stayed within quote and threw in a few extra discounts. Thanks, highly recommend.
Price assessment: Reasonable price
Price: $500+
Response from the owner · a week ago
It was great working with you today! Really glad the carpet stretching turned out so good! See you in a couple weeks for some carpet cleaning!
