Carpet cleaning service · Cortland, IL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%100+54.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%76+5.4Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 39 grout cleaningiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★552 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
63%reviews answered by the owner
$465typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Carpet Wiser Carpet Cleaning five out of five stars based on 552 reviews, with the owner responding to 63 percent of them. Customers frequently highlight professional conduct, punctuality, effective communication, and fair pricing for services including carpet cleaning, stretching, upholstery, and tile grout. Many note the company's thorough preparation, such as protecting furniture and floors, and their ability to remove difficult stains from carpets and upholstery. One low-star review cited a lack of professionalism and poor communication skills.
Google rating: 5.0 out of 5 from 552 reviews (99% five-star).
Reviews on this page: 552 Google reviews (492 with written comments, 28 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: October 21, 2026.
Service: Grout Cleaning Service serving Cortland, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other grout cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: replies to reviews.
Carpet Wiser Carpet CleaningGrout Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpet Wiser Carpet Cleaning: 100/100 on this factor. Category median: 95.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpet Wiser Carpet Cleaning: 99/100 on this factor. Category median: 95.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carpet Wiser Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carpet Wiser Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpet Wiser Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpet Wiser Carpet Cleaning: 76/100 on this factor. Category median: 75.B
76
Bar = this company · dark tick = category median.
Star ratings
552 Google reviews we collected
5.0of 5
5 stars54999%
4 stars20%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 492 written reviews
99%praise
Praise1,03599%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4142%
Reasonable5456%
Overpriced00%
Not sure22%
$465+72% vs typical grout cleaning
Middle half of what 70 customers paid ($265–$809) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results29628%
Staff & attitude23022%
Would recommend19919%
Speed & response13513%
Price & value979%
Communication525%
Honesty & trust323%
What customers talk about
We read 492 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did a great job on my carpet, better than anyone else.”
“Have had it cleaned twice before to not great results.”
“I have used them for years and am always pleased with the results (I have older pets so extra cleaning is needed) and the courteous service.”
“I recommend them with complete confidence and without reservation, and they will easily be the only company I hire from now on.”
“I can't recommend Victor and Carpet Wiser highly enough.”
“They were professional, friendly, punctual, and did a fantastic job on our carpets.”
“Their pricing is very reasonable and competitive compared to other companies.”
“Victor and his crew of 2 guys came out to my house to clean our carpets after explaining what needed to be done over the phone.”
“We’re very pleased with the results and would highly recommend Carpet Wiser to anyone looking for a reliable and professional carpet cleaning service!”
People customers mention
Victor20 reviews
Jose15 reviews
Raul14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Carpet Wiser Carpet Cleaning for 8 kinds of job. Pick one to see what they paid and said.
claire3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had an excellent experience with Carpet Wiser Carpet Cleaning! They were professional, friendly, punctual, and did a fantastic job on our carpets. Everything looks fresh, clean, and like new again! They took their time, paid attention to detail, and left everything looking great. We’re very pleased with the…
Paid $500+Great priceCarpet steam cleaning
B4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great service. Did a wonderful job on the carpet, stairs and area rugs . Will use them again !
Paid $450–500Great priceCarpet steam cleaning
J3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Thank you for our carpet cleaning. Christopher and Nelson did a great job and also we had dining room chair cleaned.
BreeLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Absolutely fantastic! I truly cannot say enough about this company and the work that they do. From the prep work done to protect our banisters and walls from the hoses, to the professional demeanor, to the AMAZING cleaning and results. We have white carpet and cannot believe the stains they have been able to remove. We can finally enjoy our basement again!
Paid $500+Reasonable priceCarpet steam cleaning
MyronLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Highly professional. Great communication. Above par customer service with elder people. They helped move the elliptical machine. We even felt confident enough to leave them home alone and locked up after themselves. They even rolled a carpet on the wooden floor and put cones to make sure that they didn’t nick any other furniture.
Paid $200–250Great priceCarpet steam cleaning
Marlene5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Professional, on time, work done efficiently. My carpets look new. I recommend their services. Fantastic work!
Great work by conscientious professionals. Easy to schedule and very prompt. I have used them for years and am always pleased with the results (I have older pets so extra cleaning is needed) and the courteous service. Recently, I have also had them clean larger area rugs with their pick up and delivery service.
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 2 years ago
Hi Sharon thank you so much for taking the time to share your experience with us and the community. Please let us know what we can do for you in the future.
Natalie Menzel4 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
We love Carpet Wiser! They are very professional and thorough. We had them stretch our carpets a few years ago with great results and love using them for carpet cleaning.
Price assessment: Reasonable price
Services: General carpet cleaning, Pet stain & odor removal
ronald kirkpatrick8 reviewsiTotal number of Google reviews ronald has written across all businesses on Google Maps, not just this one.
Outstanding service! We are absolutely thrilled with the work done by Raul, Victor, and Tory, they were incredible. They were extremely polite, knowledgeable, friendly, and very professional.
They really take their time to ensure everything turns out as best as possible. Additionally, they strictly honored every point of the budget we discussed from day one, with zero unexpected price changes at the end. Their pricing is very reasonable and competitive compared to other companies.
Having hired two other carpet cleaning services in the past, neither left my carpets this clean or smelling so fresh. They successfully removed every single stain and applied a targeted treatment for pet owners. I have two ferrets and a cat, and they completely eliminated all odors and stains, everything is gone!
I am deeply grateful and extremely happy with the results. I recommend them with complete confidence and without reservation, and they will easily be the only company I hire from now on.
Thank you so much!
Price assessment: Great price
Price: $500+
Services: Carpet steam cleaning, General carpet cleaning, Carpet cleaning, Pet stain & odor removal
Dimitrinka Velikina5 reviewsiTotal number of Google reviews Dimitrinka has written across all businesses on Google Maps, not just this one.
We had an excellent experience with Carpet Wiser Carpet Cleaning! They were professional, friendly, punctual, and did a fantastic job on our carpets. Everything looks fresh, clean, and like new again! They took their time, paid attention to detail, and left everything looking great. We’re very pleased with the results and would highly recommend Carpet Wiser to anyone looking for a reliable and professional carpet cleaning service!
Price assessment: Great price
Price: $500+
Services: Carpet steam cleaning
Marciana Sienkiewicz10 reviewsiTotal number of Google reviews Marciana has written across all businesses on Google Maps, not just this one.
Carpet Wiser did an absolutely amazing job on our carpets and couches. They look practically brand new which is insane because they are pretty old and are surviving 3kids and a dog. They were able to remove stains a previous company could not get out!! You will not be disappointed with Carpet Wiser!!!!
Gio de Almeida (Culture & food explorer)Local Guide · 26 reviewsiTotal number of Google reviews Gio has written across all businesses on Google Maps, not just this one.
