Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
Carpets by Chris Stretching & Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Carpets by Chris Stretching & Repair

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 17 carpet installers · 5.0★ from 463 Google reviews

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Report card

Percentile vs other carpet installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carpets by Chris Stretching & Repair is better than 100% of carpet installers.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carpets by Chris Stretching & Repair is better than 100% of carpet installers.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carpets by Chris Stretching & Repair is better than 100% of carpet installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carpets by Chris Stretching & Repair is better than 100% of carpet installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carpets by Chris Stretching & Repair is better than 100% of carpet installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carpets by Chris Stretching & Repair is better than —% of carpet installers.–
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Reviews for your job

Customers hired Carpets by Chris Stretching & Repair for 4 kinds of job.

Carpets by Chris Stretching & Repair for floor repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Floor repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 9 Google reviews tagged “Floor repairs & maintenance”

Jeanne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Chris did a great job! Was on time courteous. The carpet repair looks great!

Floor repairs & maintenance+ Responsiveness+ Punctuality+ Quality
Terry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Last year we had approx 10 bad (trip hazard) wrinkles in our carpet, in different rooms and the hall. Chris was able to come out fairly quickly and did an excellent, professional and thorough job in a timely manner. We WILL call him again, to fix wrinkles in another room we couldn't get to this time and to fix some…

Floor repairs & maintenance+ Responsiveness+ Punctuality+ Quality
Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had our carpets stretched and Chris was great. Prompt and great quality. Fair price and great service. He gave a quote over the phone using measurements and then came to give me a final price before he started. Totally transparent. Would Highly recommend.

Floor repairs & maintenance+ Quality
Ellie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had our carpets stretched and they look wonderful! Very affordable and easy to coordinate. We couldn’t be more pleased with the results.

Floor repairs & maintenanceRepair flooring+ Responsiveness+ Punctuality+ Quality
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chris is amazing! We hired him to fix our 10 years old squeaky floorboards. Before starting, he thoroughly explained his repair process. When he was finished, we felt like our house was new again. The floors are sturdy and the carpets look fresh thanks to the stretching he did. We are so happy with his work that we…

Floor repairs & maintenance+ Responsiveness+ Punctuality+ Quality
Lynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent service and outstanding repair of our carpet. Chris was on time, professional, and an expert.

Floor repairs & maintenance+ Responsiveness+ Punctuality+ Quality
Drew3 years ago★★★★★

Rating only, no written review.

Floor repairs & maintenance+ Responsiveness+ Punctuality+ Professionalism
Mitch4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Floor repairs & maintenance+ Responsiveness+ Quality
Jianxian4 years ago★★★★★

Rating only, no written review.

Floor repairs & maintenanceStair flooring+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Repair flooring15—
Floor repairs & maintenance9—
Carpet installation8—
Flooring repair5—

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