iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 15 stretching studiosiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★83 Google reviews · 9 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Carroll Physical Therapy five out of five stars based on eighty-three reviews, with the owner responding to all feedback. Patients frequently highlight the professional, knowledgeable, and personalized care provided by therapists and front desk staff. Common themes include attentive listening, clear explanations of treatment plans, and effective results for issues ranging from post-surgical recovery to chronic pain. The clean facility and friendly atmosphere are also noted, with no recurring criticisms found in the provided excerpts.
Google rating: 5.0 out of 5 from 83 reviews (99% five-star).
Reviews on this page: 83 Google reviews (77 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 10, 2026.
Service: Stretching Studio serving Mountain Lakes, New Jersey.
Data from Google, last updated November 12, 2026.
Score profile vs other stretching studios
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Carroll Physical TherapyStretching Studios median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carroll Physical Therapy: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carroll Physical Therapy: 99/100 on this factor. Category median: 87.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carroll Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 68.–
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Bar = this company · dark tick = category median.
Star ratings
83 Google reviews we collected
5.0of 5
5 stars8299%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 77 written reviews
94%praise
Praise11394%
Complaints76%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4840%
Would recommend3025%
Quality & results1412%
Communication108%
Speed & response98%
Honesty & trust87%
Price & value11%
What customers talk about
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She listens, is incredibly thorough and knowledgeable, and most importantly, is genuinely invested in her patients’ well-being and success.”
“I would highly recommend Caroll Physical therapy for any PT needs that you have.”
“I cannot recommend Carroll Physical Therapy in Mountain Lakes enough.”
“He explains everything thoroughly and demonstrates the exercises he wants you to do.”
“Every session felt purposeful — they took the time to explain what we were doing and why, adjusted my program as I progressed, and were always patient…”
“He treated my vertigo immediately and I have recommended him to many of my friends.”
“The recovery was sometimes slow and definitely a bit of a rollercoaster—physically and emotionally—but Dan always listened, and helped me through it.”
“I can genuinely say that I enjoy going to PT because of both the care I receive and the people who work here.”
“My gym's quote reminds me of Dan!”
People customers mention
Streeter30 reviews
Dan13 reviews
John4 reviews
Annie3 reviews
Denville3 reviews
Meghan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
robert4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Dan is extremely professional. He listens attentively to all your concerns and questions, and most importantly sincerely cares about progress you are making in whatever your PT aliments may be. Would highly recommend Carroll Physical Therapy.
RonnieLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have been to Carroll physical therapy many times over the years for different issues.(shoulder, hip, vertigo and other areas as well). They always get me back on track and back to normal life. Highly recommend!
William11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I was recently treated for back pain and leg pain at Carroll Physical Therapy in Mountain lakes by John Mintel. The assessment of my issues and my therapy visits could not have been more professional and effective. John was very open to my feedback and proceeded with my therapy in a logical and very effective…
Kathleen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Dan Streeter has changed my life with his intuitive and skilled Physical Therapy approach. He has helped address my foot injuries and recovery from spine surgery, which has enabled me to resume hiking and canoeing for the first time in several years. His sense of humor, music, and conversations are highlights of my week!
Lauren3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Everyone that works here is so nice! My therapist John really knows what he's talking about and shares things in a way that is easy to understand.
AmandaLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent physical therapy place! I've worked with two therapists there, John currently, and they are wonderful. They vary the exercises and really care that I feel better. All the staff are awesome and so nice to work with. I have recommended them to several family and friends and will continue to do so.
I can genuinely say that I enjoy going to PT because of both the care I receive and the people who work here.
I’ve been seeing Meghan W., who is an absolutely wonderful therapist. She listens, is incredibly thorough and knowledgeable, and most importantly, is genuinely invested in her patients’ well-being and success. She’s passionate about what she does and goes above and beyond to support you throughout your care and even after therapy ends. She makes herself available, stays connected, helps guide you toward the right resources when needed, and truly cares about her patients. Cherry on top, she’s hysterical.
Meghan helped resolve the issue that originally brought me to PT, and it no longer impacts my daily life. She has continued adapting my care as my needs have changed, and I’m incredibly grateful for the support and care she’s provided along the way.
The entire office is just as wonderful. Annie always gives you such a warm welcome and is kind, accommodating, and incredibly helpful with scheduling or any administrative support you need. Sarah is attentive, so friendly, and always makes the visit fun with great conversation. They are true pros and genuinely lovely people.
The whole staff is kind, caring, understanding, and willing to work with you. It’s rare to find an office where you feel so supported both personally and clinically, and I’m so thankful I found them. I highly recommend this team!
Response from the owner · a day ago
Thank you so much for the wonderful review, Meghan! We’re thrilled to hear that Meghan helped resolve your issue and that you genuinely enjoy your PT visits. We are also happy to hear you found our entire office staff, including Annie and Sarah, friendly and welcoming. We appreciate your kind words and are thankful for the opportunity to support you on your healing journey!
robert unrath4 reviewsiTotal number of Google reviews robert has written across all businesses on Google Maps, not just this one.
Dan is extremely professional. He listens attentively to all your concerns and questions, and most importantly sincerely cares about progress you are making in whatever your PT aliments may be. Would highly recommend Carroll Physical Therapy.
Response from the owner · 2 days ago
Thank you, Robert! We are so happy to hear that you found Dan professional and caring in your recovery. We appreciate your kind words and recommendation!
Ronnie LissnerLocal Guide · 21 reviewsiTotal number of Google reviews Ronnie has written across all businesses on Google Maps, not just this one.
I have been to Carroll physical therapy many times over the years for different issues.(shoulder, hip, vertigo and other areas as well). They always get me back on track and back to normal life. Highly recommend!
Response from the owner · a week ago
Thank you, Ronnie! We are happy to hear that our therapists always get you back on track to normal life. We appreciate your recommendation!
William Becker11 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
I was recently treated for back pain and leg pain at Carroll Physical Therapy in Mountain lakes by John Mintel. The assessment of my issues and my therapy visits could not have been more professional and effective. John was very open to my feedback and proceeded with my therapy in a logical and very effective manner.
The support staff was also excellent, and they made you really feel cared for.
I would highly recommend Caroll Physical therapy for any PT needs that you have...do not think you could do better for yourself. (I would give it 6 stars if that was an option).
Response from the owner · 2 weeks ago
Thanks you, William for the wonderful review! We are so excited to hear you had a great experience working with John for your back and leg pain. We are also happy to hear you found our support staff excellent. We appreciate your kind words and support!
Kathleen S. Walz6 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Dan Streeter has changed my life with his intuitive and skilled Physical Therapy approach. He has helped address my foot injuries and recovery from spine surgery, which has enabled me to resume hiking and canoeing for the first time in several years. His sense of humor, music, and conversations are highlights of my week!
Response from the owner · a month ago
Thank you, Kathleen! We are so happy to hear that Dan Streeter has made such an impact on your recovery and that you have been able to return to activities you love! We're also glad you enjoy his sense of humor, music, and conversations! We appreciate your kind words and support.
Lauren Magliaro3 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Everyone that works here is so nice! My therapist John really knows what he's talking about and shares things in a way that is easy to understand.
Response from the owner · 4 weeks ago
Thank you, Lauren! It's wonderful to hear that you found our staff nice and your PT John knowledgeable and easy to understand. We appreciate your kind words and support!
Amanda ThompsonLocal Guide · 32 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Excellent physical therapy place! I've worked with two therapists there, John currently, and they are wonderful. They vary the exercises and really care that I feel better. All the staff are awesome and so nice to work with. I have recommended them to several family and friends and will continue to do so.
Response from the owner · a month ago
Thank you, Amanda! We are so happy to hear you've had a wonderful experience working with John and the entire staff. We appreciate your kind words and recommendations to your friends and family!
Marie Hayden2 reviewsiTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
Shout out to the most amazing staff at Carrol PT in Mountain Lakes! Wonderful people. So helpful and very PATIENT and talented! I couldn't be any more thankful to all of them for helping me through my recovery! Great tunes at all times also!
Response from the owner · a month ago
Thank you, Marie for the wonderful review. We are so happy you found our staff patient and talented during your recovery. We are thankful for your support!
james f nolan2 reviewsiTotal number of Google reviews james has written across all businesses on Google Maps, not just this one.
Great team at Carroll Physical Therapy - from Annie at the front desk with her warm, friendly, upbeat attention to each caller and client to John, my knowledgeable, gentle, innovative physical therapist!
Response from the owner · a month ago
Thank you, Pam! We are so happy you've had a positive experience with our team, especially Annie and John. We appreciate your kind words and support!
