Mike Taylor11 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey put the pieces back together and made me whole.
SportsCare Physical Therapy Mountain Lakes
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%87+24.6Replies to reviews 8%99+8.2Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 15 stretching studiosPosition by Experts Score among all companies we track in this category. · better than 50%
4.9 ★★★★★ 157 Google reviews · 11 photos
97%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Nov 2026latest review
SportsCare Physical Therapy Mountain Lakes at a glance
Reviewers frequently highlight the knowledgeable and friendly staff who provide personalized care for conditions like wrist injuries and knee replacements. Patients often note the clean, well-equipped facility, punctual appointments, and effective communication during treatment sessions. However, low-star reviews indicate concerns regarding inexperience with specific pediatric conditions and a lack of responsiveness to complaints about pool access and phone calls.
- Google rating: 4.9 out of 5 from 157 reviews (97% five-star).
- Reviews on this page: 157 Google reviews (117 with written comments, 1 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: November 11, 2026.
- Service: Stretching Studio serving Mountain Lakes, New Jersey.
Data from Google, last updated November 12, 2026.
Score profile vs other stretching studios
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SportsCare Physical Therapy Mountain Lakes: 91/100 on this factor. Category median: 91.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SportsCare Physical Therapy Mountain Lakes: 87/100 on this factor. Category median: 87.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SportsCare Physical Therapy Mountain Lakes: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SportsCare Physical Therapy Mountain Lakes: 99/100 on this factor. Category median: 68.A
99
Bar = this company · dark tick = category median.
Star ratings
157 Google reviews we collected
- 5 stars15397%
- 4 stars21%
- 3 stars00%
- 2 stars00%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 117 written reviews
- Praise14499%
- Complaints11%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude7652%
- Would recommend3121%
- Quality & results1812%
- Speed & response107%
- Communication53%
- Honesty & trust43%
- Price & value11%
What customers talk about
We read 117 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have been in physical therapy several times, but my work at SportsCare in Mountain Lakes has been the most helpful by far!”
“I couldn't recommend her more and I'm so grateful for everything she's done for me.”
“My therapist is Creg and he is excellent and thorough.”
“Positive energy from staff and efficient operation.”
“From a thoughtfully explained diagnosis from therapist Trevor George more challenging exercises over the treatment period, the experience has been positive.”
“After dealing with chronic wrist pain for two years, I honestly wasn't sure I'd ever get back to feeling normal.”
“I have made a great deal of progress with Marjorie's help.”
People customers mention
- Marjorie 6 reviews
- Emily 5 reviews
- Therapists 5 reviews
- Craig 4 reviews
- Nikki 4 reviews
- Therapist 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Val12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have been in physical therapy several times, but my work at SportsCare in Mountain Lakes has been the most helpful by far! Everyone there really listens to what I need (and what I can't handle), and they want me to get stronger as much as I do! I highly recommend this place!
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The fine folks went out of their ways to help. They tried whatever I asked. It was tough&fun. They never let me fall with all my balances Put up with me being late&my language FFFFF. Changing their Names. Being loud. Barrowling into the parking lot at 60mph. I Thank Them ALL. Thanks. Lets keep our 🇺🇸FLAG FLYING.😎🎵🇺🇸🍀👍
Cheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve been to SportsCare for both OT and PT. I’m still in OT right now and Emily is amazing. In PT I’ve worked with the different therapists and couldn’t pick a favorite. They are all friendly and knowledgeable and I’m very happy with my experience at the Mountain Lakes facility. Would go back there in a heartbeat if I needed therapy.
Robin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My Husband Scott recently finished 3 months of therapy for a back issue and he cannot be more pleased with the entire staff. Especially high praise for his PT Marjorie.
kenneth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Why would anyone go anywhere else? Everyone there are professional and courteous. My therapist is Creg and he is excellent and thorough.
Lauretta5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
My experience with Craig is great. I have had therapy for a few hip replacements and rotator cuff tear and have been able to go back to my daily activities better and with less pain.
Photos
Customer reviews
4.9 ★★★★★ 157 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Val Kenny12 reviewsTotal number of Google reviews Val has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been in physical therapy several times, but my work at SportsCare in Mountain Lakes has been the most helpful by far! Everyone there really listens to what I need (and what I can't handle), and they want me to get stronger as much as I do! I highly recommend this place!
Response from the owner · a week ago
Thank you so much for your kind words, Val! We're thrilled to hear that your experience with us has been so positive and that our team has been able to support your journey to getting stronger. We appreciate your recommendation and look forward to continuing to help you!
Bob Caleskie2 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe fine folks went out of their ways to help. They tried whatever I asked. It was tough&fun. They never let me fall with all my balances Put up with me being late&my language FFFFF. Changing their Names. Being loud. Barrowling into the parking lot at 60mph. I Thank Them ALL. Thanks. Lets keep our 🇺🇸FLAG FLYING.😎🎵🇺🇸🍀👍
Response from the owner · 2 weeks ago
Hey Bob Caleskie Thanks so much for the 5-star review! We greatly appreciate it! Best, SportsCare Physical Therapy Mountain Lakes
Cheryl Barkley2 reviewsTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve been to SportsCare for both OT and PT. I’m still in OT right now and Emily is amazing. In PT I’ve worked with the different therapists and couldn’t pick a favorite. They are all friendly and knowledgeable and I’m very happy with my experience at the Mountain Lakes facility. Would go back there in a heartbeat if I needed therapy.
Response from the owner · 3 weeks ago
Thank you, Cheryl, for your wonderful feedback! We're thrilled to hear about your positive experiences with our team, especially with Emily. Your satisfaction is our priority, and we look forward to continuing to support your recovery journey!
Robin Lukac2 reviewsTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy Husband Scott recently finished 3 months of therapy for a back issue and he cannot be more pleased with the entire staff. Especially high praise for his PT Marjorie.
Response from the owner · a month ago
Thank you for your wonderful feedback, Robin! We're thrilled to hear that Scott had such a positive experience with Marjorie and our staff. Your kind words motivate us to continue providing exceptional care.
kenneth paterno2 reviewsTotal number of Google reviews kenneth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhy would anyone go anywhere else? Everyone there are professional and courteous. My therapist is Creg and he is excellent and thorough.
Response from the owner · 6 months ago
Thank you, Kenneth, for your kind words! We're thrilled to hear that you had a positive experience with Creg and our team. Your support means a lot to us!
Lauretta Leiss5 reviewsTotal number of Google reviews Lauretta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy experience with Craig is great. I have had therapy for a few hip replacements and rotator cuff tear and have been able to go back to my daily activities better and with less pain.
Response from the owner · 8 months ago
Thank you, Lauretta, for your kind words! We're thrilled to hear that your therapy with Craig has helped you return to your daily activities with less pain. Your progress is our top priority, and we wish you continued success on your recovery journey!
Mimi PritchardLocal Guide · 14 reviewsTotal number of Google reviews Mimi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe OT I have experienced at SportsCare has been 10 out of 10. Their facilities in Mountain Lakes and Cedar Knolls are well-managed, clean and the care and the professionalism of the therapists is top notch. Big thanks to Emily Jennings for helping me get back into life after my wrist injury this winter. I highly recommend SportsCare!
Response from the owner · 6 months ago
Thank you so much for your kind words, Mimi! We're thrilled to hear about your positive experience with our team and that Emily was able to assist you in your recovery. Your recommendation means a lot to us!
Judy Stander5 reviewsTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSports care has helped me with all my different issues that need PT and the staff is wonderful. I am working with Craig right now, and he is great, I also have worked with Marge and she is great also!
Response from the owner · 4 months ago
Thank you, Judy, for your wonderful feedback! We're thrilled to hear that Craig and Marge have been able to assist you with your therapy needs. Your satisfaction is our priority, and we appreciate your trust in our team.
Michael M12 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAfter dealing with chronic wrist pain for two years, I honestly wasn't sure I'd ever get back to feeling normal. Then I started seeing Emily, and she completely changed that. She took the time to really listen, understand what I was going through, and come up with a plan that was made specifically for me. She never made me feel rushed and was always happy to answer my questions and adjust things along the way. You can tell how much she genuinely cares about her patients, and her knowledge and experience gave me confidence every step of the way. Thanks to Emily and the program she put together, my wrist is finally pain free. I can't thank her enough for helping me get my life back. She's kind, patient, thoughtful, and always encouraging, especially on the days when progress felt slow. If you're looking for an occupational therapist who truly cares and knows exactly what she's doing, Emily is the best. I couldn't recommend her more and I'm so grateful for everything she's done for me.
Response from the owner · 3 months ago
Thank you so much for your kind words, Michael! We're thrilled to hear that Emily was able to help you overcome your wrist pain and that you felt supported throughout your recovery. Your appreciation means a lot to us, and we're glad to have been a part of your healing journey. Wishing you continued health and happiness!
Business details
- Address: 50 US-46, Mountain Lakes, NJ 07046
- Phone: (973) 402-1600
- Website: sportscare1.com
- Service area: Mountain Lakes, NJ