How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORECARSTAR Alan Conner Collision Center
Richmond, VA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #61Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.9★ from 260 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired CARSTAR Alan Conner Collision Center for 4 kinds of job.
CARSTAR Alan Conner Collision Center for body & trim
Clear ✕All 77 Google reviews tagged “Body & Trim” · showing 20
Brought my X3 in after a Jeep ran the light and hit me and then disappeared. There was more damage than intially anticipated from the adjustors estimate but everything was handled professionally and my new car looks GREAT!
Brought our repair here as recommended by ratings found on my insurance company's portal. The team is extremely professional and courteous - they definitely care about their work and take their work seriously. All the information provided was accurate, there were no surprises, and the work was completed with an…
As an engineer turned project manager, who is a car junkie at heart (I drive a Subaru STI for reference), I cannot be more impressed with CARSTAR Alan Conner Collision Center. They earned a customer for life. - Quality of the work is great. Couldn't see any shimmering or waves in the trunk lid paint where the dent…
Excellent job on the body repair to my car, great service and reasonable price!
Took my sons 4 Runner in to get an insurance quote on his bumper repair. The people here are GREAT and extremely thourough when explaing the process and approximate timeline. Daniel Campbell is top notch and the front desk young lady is very personable. Looking forward to moving forward.
Very good work. May not be the cheapest or fastest but excellent results and good people to work with. Would go back if had another body repair or paint job
Very professional, detail oriented. Work done to the highest standards and done in a reasonable time. They have their act together. I highly recommend them.
Very professional and friendly. Did an excellent job on my car and kept me posted on the progress. Returned my car very clean!
Alan Conner/Carstar worked on my car after it being rear-ended. They did an excellent job - it looks brand-new! Daniel, Caroline, and Alan gave extremely personal service with updates frequently as to the progress on my car. It was a pleasure working with them!
We brought our car in after an accident, feeling so anxious and honestly didn't know what to expect — but this place proved to us that we made the right decision. The team here works so hard and it really, really shows. Our car came back looking EXACTLY like it did before the accident. We're talking zero trace that…
Pretty bad damage on a 2020 Subaru Outback, brought the vehicle to Carstar due to their Subaru certification and excellent reviews. Shop didn’t disappoint, did a great job on the repair and stayed in communication with us bi-weekly during the repair process. Highly recommend, thank you again!
Had hail damage repair. Excellent work. Exceptional customer service. Received calls during the process with updates. Highly recommend.
Repairs was fast, friendly service. Was not happy all the paint dust was not cleaned off my all areas of my car.
I recently I had my car worked on and the RECEPTIONIST was very kind, polite and knowledgeable. Very pleasant. Daniel was magnificent with taking my car in for repairs and they kept me posted as the process moved along. They are very reputable and I would recommend them very highly . Best of the best.
CARSTAR Alan Conner Collision was excellent!! Daniel was an absolute pleasure to work with. He was attentive, professional and extremely detailed. He made the entire experience pleasant. He went over and above in the service he provided. I appreciated the Tuesday and Thursday updates on my car from Catherine as…
Daniel, Sarah and the team are positively excellent! I have been to them twice now, and each time they provide absolutely five star service and communication. I never feel uninformed or out of the loop. They do an excellent job of keeping me updated a minimum of twice a week. I highly recommend them.
After an accident they repaired my vehicle
Very nice to work with and my car looked great!
Such a hassle trying to get State Farm (the other driver's insurance) to do what was needed to repair my vehicle, it took months. But once I got the confirmation and started dealing with CARSTAR, it was a breeze! They handled everything quickly and professionally. Explained mundane things in a helpful way to someone…
I had a wonderful experience. Lots of communication on when the work would start meant the car was in the shop for only a short time. Weekly updates kept me informed of progress. When a part that was not part of the quote failed after repair, the team immediately jumped on the problem and got it solved.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 77 | — |
| Painting | 57 | — |
| Steering & suspension repair | 3 | — |
| Electrical | 2 | — |
