Analyzing 7,506,8087.5M ReviewsFor 21,14521.1K Experts

Experts Reviews · Company report
CARSTAR City Motors Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%34+2.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

CARSTAR City Motors Collision

Santa Maria, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #128Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 214 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CARSTAR City Motors Collision is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CARSTAR City Motors Collision is better than 95% of auto repair shops.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CARSTAR City Motors Collision is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CARSTAR City Motors Collision is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CARSTAR City Motors Collision is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CARSTAR City Motors Collision is better than 34% of auto repair shops.D
34

Reviews for your job

Customers hired CARSTAR City Motors Collision for 3 kinds of job.

CARSTAR City Motors Collision for body & trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.79
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 57
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 79 Google reviews tagged “Body & Trim” · showing 20

Brandon10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Five out of five stars customer service. Jeremy of CARSTAR as well as the entirety of the team have been of great help and service to my time of need. Given my needs were minor in comparison to other inquiries, services were prompt, great communication, and good people. Car was detailed before it was given back to…

Not surePaintingBody & Trim
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great customer service!

Reasonable priceBody & Trim
mileena4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Amazing customer service/work! made my car looking brand new🤩 so satisfied with the outcome. Thank you once again!

Customer photo from mileena's reviewCustomer photo from mileena's review
PaintingBody & Trim
Rebecca2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent repair in a timely manner and very friendly staff made having my car repaired as easy and painless as possible. I highly recommend them to others.

Great pricePaintingBody & Trim
Heidi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I couldn't be happier with the service I received at CARSTAR City Motors! From start to finish, the entire process was smooth, professional, and efficient. The team kept me informed every step of the way, completed the work quickly, and the quality of the repairs exceeded my expectations. Their customer service was…

Great priceBody & Trim
Judy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

5 stars quality. Car looks new!

Not surePaintingBody & Trim
Phil8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They did great work at a fair price and delivered on time. The pearl white paint match was perfect! Jeremy was easy to work with,

Reasonable priceBody & Trim
AriselLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Everyone was incredibly helpful and attentive. I had multiple claims to process and they worked with both insurances to coordinate all of my work. They made sure the process was as easy for me as possible. My car turned out amazing.

Great pricePaintingBody & Trim
Camilla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jeremy was extremely helpful with navigating insurance to get my car repaired after I was in a no fault collision. The work they did is outstanding, you would never know my front end had to be replaced. I also really appreciated Jeremy’s dedication to their BMW certification and making sure that the repair was done to the highest standards.

Great pricePaintingBody & Trim
Josh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Just received an email from them reminding me it’s been 6 months since my Hyundai has been painted and it still looks good to this day. It’s gone through scorching hot days, rain, windy days kicking up sand and many car washes and the paint is still great. This was a warranty job because of Hyundai’s white paint…

PaintingBody & Trim
PsychedelicLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

phenomenal job excellent service treated with top priority finished real quick very professional as well as professionally done and cleaned and detailed great customer service

Customer photo from Psychedelic's review
Reasonable pricePaintingBody & Trim
RobinLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

Through no fault of their own two of the Carstar staff members got sick which further delayed my already delayed repair. That is the reason for a four-star review otherwise I would give them a five. Prior to visiting Carstar I had just been to another nearby collision repair shop recommended by my insurance…

Not surePaintingBody & Trim
thomasLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent service and exemplary workmanship!

Great priceBody & Trim
Isaac1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

handle and took care of my vehicle really well even got done ahead of due date!

Great priceBody & Trim
T3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jeremy and his work crew are superb.

Reasonable pricePaintingBody & Trim
LuisLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great customer service

Not sureBody & Trim
Rafael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Fue muy eselente me atendieron con amavilida y respeto es muy vuen tayer isieron perfeto travajo gracias lo recomiendo a la comunidada castro taller

Great pricePaintingBody & Trim
Hector1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excelente trabajo…

Reasonable pricePaintingBody & Trim
Refugia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great job

PaintingBody & Trim
Enrique1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

A fantastic job, complemented by exemplary service and communication.

Reasonable priceBody & Trim

Show more body & trim reviews (59 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 38%Overpriced 0%Not sure 15%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim79—
Painting57—
Car towing2—

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