How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%34+2.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORECARSTAR City Motors Collision
Santa Maria, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #128Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 214 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired CARSTAR City Motors Collision for 3 kinds of job.
CARSTAR City Motors Collision for painting
Clear ✕All 57 Google reviews tagged “Painting”
Five out of five stars customer service. Jeremy of CARSTAR as well as the entirety of the team have been of great help and service to my time of need. Given my needs were minor in comparison to other inquiries, services were prompt, great communication, and good people. Car was detailed before it was given back to…
Amazing customer service/work! made my car looking brand new🤩 so satisfied with the outcome. Thank you once again!
Excellent repair in a timely manner and very friendly staff made having my car repaired as easy and painless as possible. I highly recommend them to others.
5 stars quality. Car looks new!
Fueron eficaz
Everyone was incredibly helpful and attentive. I had multiple claims to process and they worked with both insurances to coordinate all of my work. They made sure the process was as easy for me as possible. My car turned out amazing.
Jeremy was extremely helpful with navigating insurance to get my car repaired after I was in a no fault collision. The work they did is outstanding, you would never know my front end had to be replaced. I also really appreciated Jeremy’s dedication to their BMW certification and making sure that the repair was done to the highest standards.
Just received an email from them reminding me it’s been 6 months since my Hyundai has been painted and it still looks good to this day. It’s gone through scorching hot days, rain, windy days kicking up sand and many car washes and the paint is still great. This was a warranty job because of Hyundai’s white paint…
phenomenal job excellent service treated with top priority finished real quick very professional as well as professionally done and cleaned and detailed great customer service
Through no fault of their own two of the Carstar staff members got sick which further delayed my already delayed repair. That is the reason for a four-star review otherwise I would give them a five. Prior to visiting Carstar I had just been to another nearby collision repair shop recommended by my insurance…
Jeremy and his work crew are superb.
Fue muy eselente me atendieron con amavilida y respeto es muy vuen tayer isieron perfeto travajo gracias lo recomiendo a la comunidada castro taller
Excelente trabajo…
Great job
Great customer service, friendly staff and knowledgeable car maintenance staff.
Great experience. Roxy was very understanding when I was calling almost everyday. She was always so nice, never once made me feel like she was annoyed or irritated. Jeremy and the workers did a great job and I received my car within a timely manner. Very great experience with no complaints. They have great patience, understanding, and customer service.
Quick work. Great detail. Looks just like new!
Jeremy at CarStar was very knowledgeable and helpful. Updates were sent on the progress of work to the vehicle and it was ready to collect earlier than anticipated. The work carried out was completed to a very high standard.
Personnel were knowledgeable, kept constant communication to update the status of my repair, and did a fantastic job to fix my door and wheels.
Amazing and helpful staff! Definitely recommend CarStar
Albert was great!
The ladies in the office were wonderful help
These people are good! Perfect repairs and excellent customer service. I've used them twice for auto body repair and have been very impressed both times.
Great service from beginning to end. Extremely high quality workmanship on the body work and painting. They operate a very busy shop, a lot of that is because of their quality work and great service; be patient with them because the parts' delays are something that they have no control of. If you want the best body shop in town, then this is the place!
Customer service was very good, knowledgable, and friendly. Final job completed, looks great. Priced appropriately. Love my car!
This is the second time I have used CarStar. Very happy with the speed, friendly, professional service provided. 10 stars for the great continuous communication and completion of service! Highly recommend!
I had an amazing experience with CARSTAR. They are one of the only Tesla certified repair shops near me, I was reluctant to use a shop other than Tesla. After checking out their reviews, (5-star), my mind was put at ease and I moved forward with CARSTAR. The entire process was seamless for me. They worked…
Roxy was so amazing! She helped facilitate the insurance claim and car rental for me! The technician who fixed my car did such a great job and had my car ready in 4 days. 10/10!
Very welcoming to their customers! Would highly recommend this location for any car repairs.
Amazing service, quality work and completed way faster than expected. At CARSTAR, they truly care about their clients. Friendly and professional.
Carstar was FANTASTIC! The communication was great from start to finish... I always knew what was going on. They dealt with our insurance company, the rental car company and made the entire process painless. Our Tesla Model 3 work was spectacular... it looks better than it did before! We highly recommend Carstar.
Really happy with all the help and service. Got my car fix fast.
Very friendly knowledgeable staff. My vehicle was left in ‘good hands’! Lupe was very helpful, professional & communicative. I would strongly recommend them to everyone.
Exceptional body/paint, employees were very professional, my vehicles look like they were never damaged. Front staff Lupe and Roxy were very informative on the repairs and apologetic to the delay of our vehicles return to us due to covid, and receiving of the parts needed to complete the work, thru no fault of their…
Great customer service and great results. Lupe and his staff go above and beyond for the customer.
Carstar was very professional and did an excellent job repairing my car. They went above and beyond. Kept me updated through the whole process and my car was repaired ahead of schedule. Excellent staff. Roxy is amazing and very helpful. Would definitely recommend this place.
Got the job done thank you
I would recommend 100% was completely satisfied. They fixed my Toyota Camry after I crashed it . They gave me a car at no cost as a loaner . They even buffed my scratches off with no charge and washed and detailed my car when it was pick up time . thank you roxy & Javiar for your great customer service .
Thank you for restoring my car like nothing happened!
The employees of Carstar were kind and ready to help.
Thank you to all the Car Star team! My Toyota was involved in a front end collision.The Car Star team was so helpful and professional, they repaired the damage and it looks great. I am happy with the results.
I was involved in an accident and took my Honda to this shop for repairs. I received updates almost daily via email and personal phone calls. Staff was extremely professional and courteous. They had a rental car waiting and ready to go. And even with the disputes that I had with my insurance company, they were…
They did a beautiful paint job on my vehicle. Fast and courteous. Javier and Rocky were great.
Very good service! Super fast! I enjoyed the service
Great service, outstanding communication - Tahoe looks amazing!! Thank you.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 79 | — |
| Painting | 57 | — |
| Car towing | 2 | — |
