Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Carsten Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Carsten Cleaning

Snohomish, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #1Position by Experts Score among all companies we track in this category. of 32 mattress cleaning · 5.0★ from 201 Google reviews

📞 Call (425) 350-6762Request a call backWebsite ↗

Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carsten Cleaning is better than 100% of mattress cleaning.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carsten Cleaning is better than 99% of mattress cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carsten Cleaning is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carsten Cleaning is better than 100% of mattress cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carsten Cleaning is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carsten Cleaning is better than —% of mattress cleaning.–
—

Reviews for your job

Customers hired Carsten Cleaning for 5 kinds of job.

Carsten Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Upholstery cleaning”

Eric10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Their tagline says it all: they're the carpet cleaner who cares. I didn't know LJ's father, but from what I hear he was a great man, and he built the rock solid foundation for what is still today an amazing company. LJ brilliantly carries that torch forward, bringing a true dedication to complete customer…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaning
Rachael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I would definitely recommend this company. LJ was friendly and updated me on his arrival time. I was very pleased with how my carpets and sofa looked when he had finished cleaning them. One hundred percent better. I felt that the price was very fair considering that I have a larger two story house. Have already…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Dawn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

WOW!! I can't believe the difference. Two sofas, countless pillows, and three area rugs are now pet-hair free, smell fantastic, and look cleaner than they have in years. The best part? They came to my house, so I didn't have to wrestle with transporting my oversized area rugs. Professional, convenient, and worth every penny. Highly recommend! ⭐⭐⭐⭐⭐

Great priceUpholstery cleaningArea rug cleaning
David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Carsten cleaners has been a cleaning my families carpets for over 25 years. They are a wonderful family owned and operated company that does fantastic work. Easy to communicate with, timely, and do great work. We recently adopted an older dog who has been having some issues on the carpets and couch. After the…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Rhea9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

LG is friendly, courteous and detailed. Our carpet and furniture look so clean. I’ll be a repeat customer.

Paid $300–350Reasonable priceUpholstery cleaningGeneral carpet cleaning
Bethany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I wish I could give more stars! LJ was fantastic. Professional, knowledgeable, and friendly! My carpet and couch are fresh once again!

Paid $200–250Reasonable priceUpholstery cleaningGeneral carpet cleaning
Victoria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Cleaned our carpet and a big sectional couch. Prompt and professional. Worked miracles on our carpet. Will be hiring John to return every 6 months to clean up the dog drool...English mastiff.

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Melody5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

LJ was amazing! Cleaned two rugs and an ottoman. All looks great, smells great and his price was reasonable. For sure will use him again. ❤️

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Liz7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

LJ was amazing! Professional and personable. My carpets are sassy clean and he did a great job on my camel colored microfiber couch that had dark spots in it from jeans, dark pants, etc. Not any more! Looks brand new and refreshed!! I can highly recommend LJ and Carsten Cleaning!!

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
Aaron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Lj is the best cool guy great customer service even help moved my king size bed. He is my go to now 100% next day service was awesome👌

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Michele9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

LJ did a great job cleaning our couch and carpet. He was responsive, punctual, friendly and got the job done.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kayla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceUpholstery cleaning
Ashlee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$334+10% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 59%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning54$209–$435
Pet stain & odor removal24$164–$384
Area rug cleaning14$158–$435
Upholstery cleaning13$209–$366
Carpet steam cleaning2$253–$490

Compare with

SPARKLY CLEAN LLC logoSPARKLY CLEAN LLCExperts Score 100Snohomish · 5.00★NuTrend logoNuTrendExperts Score 98Snohomish · 4.97★Mattress Firm Snohomish Station logoMattress Firm Snohomish StationExperts Score 93Snohomish · 4.94★