Tax preparation service · Fort Worth, TX · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%38+2.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#67 of 123 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 46%
4.9★★★★★204 Google reviews · 10 photos
98%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Carter Financial Services 4.9 out of 5 based on 204 reviews. Customers frequently describe the tax preparation process as professional, thorough, and easy to understand, often citing long-term loyalty and clear explanations of financial details. While most praise the team's responsiveness and knowledge, a small number of low-star reviews criticize poor communication, specifically noting difficulties in receiving timely responses to calls or concerns.
Google rating: 4.9 out of 5 from 204 reviews (98% five-star).
Reviews on this page: 204 Google reviews (167 with written comments, 5 with photos).
Owner responses: the business replied to 13% of reviews.
Most recent review: October 6, 2026.
Service: Tax Preparation Service serving Fort Worth, Texas.
Data from Google, last updated October 29, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Carter Financial ServicesTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carter Financial Services: 91/100 on this factor. Category median: 91.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carter Financial Services: 86/100 on this factor. Category median: 88.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carter Financial Services: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carter Financial Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carter Financial Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carter Financial Services: 38/100 on this factor. Category median: 58.D
38
Bar = this company · dark tick = category median.
Star ratings
204 Google reviews we collected
4.9of 5
5 stars19998%
4 stars21%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 167 written reviews
99%praise
Praise24199%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price640%
Reasonable960%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8836%
Quality & results4016%
Speed & response3715%
Honesty & trust3012%
Would recommend2811%
Communication177%
Price & value42%
What customers talk about
We read 167 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff and owner of Carter Financial Services are very courteous and knowledgeable.”
““I had an excellent experience with Carter Financial Services.”
“The team was incredibly professional, knowledgeable, and efficient from start to finish.”
“I would absolutely recommend Carter Financial Services to anyone looking for dependable and high-quality tax services.”
“I highly recommend this tax office to anyone looking for reliable, trustworthy, and stress-free tax services.”
“Their efficiency and clear communication really set them apart.”
“The cost for preparation is pretty fair it has in increased since COVID put what in the world honestly has not.”
People customers mention
Jada33 reviews
Amber3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Carter Financial Services for 6 kinds of job. Pick one to see what they paid and said.
NNathanLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
Very disappointing experience with Carter Financial Services. I dealt with Jada, and unfortunately the communication was very poor. It was extremely difficult to get a response when I needed help, and I did not feel like my concerns were handled professionally. When it comes to something as important as taxes and…
TTamika4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
The staff and owner of Carter Financial Services are very courteous and knowledgeable. It is amazing to see Black Excellence in your peers in this day and time. I will continue using Carter Financial as well as providing there information to friends and family. Keep up the great work!
MMarcusLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Been coming here for 10 yrs and always been a satisfied costumer. I refer anyone who's looking for a new tax agency, Carter's the way to go. 😉
Reasonable price
CCarolyn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
No other company I would even consider... excellence every aspect
#blackExcellence
IIsraelLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
“I had an excellent experience with Carter Financial Services. From the moment I walked in, I felt welcomed and well taken care of. The staff was friendly, professional, and extremely knowledgeable about the tax process.
They made everything simple and easy to understand, which really took the stress out of filing…
Income tax return preparation
IIsrael7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
“This was one of the best experiences I’ve ever had with a tax office. The team was incredibly professional, knowledgeable, and efficient from start to finish. They took the time to clearly explain everything, answered all my questions.
What really stood out was their attention to detail and how smoothly they…
Very disappointing experience with Carter Financial Services. I dealt with Jada, and unfortunately the communication was very poor. It was extremely difficult to get a response when I needed help, and I did not feel like my concerns were handled professionally. When it comes to something as important as taxes and finances, I expected much better service and communication. Based on my experience, I would not recommend Carter Financial Services.
T
Tamika Berry4 reviewsiTotal number of Google reviews Tamika has written across all businesses on Google Maps, not just this one.
The staff and owner of Carter Financial Services are very courteous and knowledgeable. It is amazing to see Black Excellence in your peers in this day and time. I will continue using Carter Financial as well as providing there information to friends and family. Keep up the great work!
M
Marcus PadronLocal Guide · 43 reviewsiTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
“I had an excellent experience with Carter Financial Services. From the moment I walked in, I felt welcomed and well taken care of. The staff was friendly, professional, and extremely knowledgeable about the tax process.
They made everything simple and easy to understand, which really took the stress out of filing my taxes. I appreciated how thorough they were and how they made sure I got the best possible outcome. Their efficiency and clear communication really set them apart.
I would absolutely recommend Carter Financial Services to anyone looking for dependable and high-quality tax services. I’ll definitely be returning in the future!”
Services: Income tax return preparation
I
Israel Uribe7 reviewsiTotal number of Google reviews Israel has written across all businesses on Google Maps, not just this one.
“This was one of the best experiences I’ve ever had with a tax office. The team was incredibly professional, knowledgeable, and efficient from start to finish. They took the time to clearly explain everything, answered all my questions.
What really stood out was their attention to detail and how smoothly they handled the entire process. I felt confident that everything was done accurately and in my best interest. On top of that, the customer service was outstanding — friendly, respectful, and genuinely helpful.
I highly recommend this tax office to anyone looking for reliable, trustworthy, and stress-free tax services. I will definitely be coming back next year!”
Services: Income tax return filing
C
Chester Griffin3 reviewsiTotal number of Google reviews Chester has written across all businesses on Google Maps, not just this one.
Chester and Rhonda Griffin totally trust them with our taxes every Year. They are professional and explain everything in details. Our saying is " Jada Knows Best "! 😆 Thank You for everything Jada. We appreciate you.
Price assessment: Great price
Services: Tax Accounting, Income tax return filing, Income tax return preparation, Tax planning, Business tax services
M
Melva Ethley9 reviewsiTotal number of Google reviews Melva has written across all businesses on Google Maps, not just this one.
Once again, another successful year of filing taxes with Jada. My husband and I have been clients of Jada for several years and have received nothing but stellar tax services and advice. Jada and her staff are professional, responsive and great people to work with. If anyone is is need of an experienced reliable tax professional, please utilize Jada and all the services offered at Carter Financial.
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
