Experts Reviews · Company report
Carter's My Plumber logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%96+23.3Value 14%79+11.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Carter's My Plumber

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 651 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carter's My Plumber is better than 93% of leak detection services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carter's My Plumber is better than 96% of leak detection services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carter's My Plumber is better than —% of leak detection services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carter's My Plumber is better than 79% of leak detection services.B
79
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carter's My Plumber is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carter's My Plumber is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Carter's My Plumber for 8 kinds of job.

Carter's My Plumber for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.85%

All 45 Google reviews tagged “Drain cleaning” · showing 20

Ben2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

John and Miles did a fantastic job. I had 2 other companies out before they were here. Both of the other companies tried to upsell me on unnecessary services for thousands of dollars when all I needed was a simple service call and a quick drain clearing on my sump pump outlet pipe. They took the time to listen to…

Customer photo from Ben's review
Paid $1–200Great priceDrain cleaningSump pump repair
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Awesome job Thanks so much

Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Sherry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very professional and considerate. Big Job inside and out. Work in progress. Estimate approved but more work may be necessary.

Paid $2,000+Reasonable priceWater heater installationDrain cleaningPlumbing leak detection
Lili13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I've used Carter's a handful of times. No complaints - quick and efficient, they can get you on the schedule pretty quickly and are priced well.

Garbage disposal installationDrain cleaningService not listed
TimLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Carter's responded quickly as always and did a great job finding the problem and providing solutions. Clog was resolved within a couple hours and we were back up and running.

Paid $200–400Reasonable priceDrain cleaning
Joe7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Both gentlemen were really friendly and professional

Paid $800–1,000Reasonable priceDrain cleaning
Chef9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Super nice, super professional, and on time! Carters My Plumber for all my plumbing needs!

Paid $200–400Not sureDrain cleaningGarbage disposal repairService not listed
Steve2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The guys did a great job.

Paid $200–400Reasonable priceDrain cleaning
Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

The technicians were very good and clean and quick And friendly!!!!

Paid $200–400Reasonable priceDrain cleaning
Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The waterproof seal on the left side bathroom sink is bit and pushing out. Would you please repair the bathroom sink awkward setting?

Paid $1,000+OverpricedDrain cleaning
Wayne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My drain problem was much more complex than I ever dreamed it was. Carter’s people dealt with it and did a great job of explaining it to me. The price was fair. The guy that honchoed the actual work was fun. 🙂

Great priceDrain cleaningPlumbing pipe repair
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I had two guys come out on Mon and Tuesday and they were fantastic. Very professional and quick.

Drain cleaningPlumbing pipe repair
Tyler7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’ve had Carter’s My Plumber over multiple times since moving to Indy and every single time they have gone above and beyond. Every service tech and manager has focused on finding the right solution instead of applying patchwork solutions. My home has plenty of more work that needs to be done but working with…

Paid $1,000+Great priceDrain cleaningPlumbing pipe repair
Dan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very prompt. Finished job efficiently.

Paid $200–300Not sureDrain cleaning
ck3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Friendly and skilled.

Drain cleaning
Lisa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We had Hudson plumbing and the did not fix the problem. Carters my Plummer came out and fixed it right away. My Mother 83 years old and couldn’t use bathroom because we were plugged up with blockage. Thank goodness for Carters my Plummer. Harry Miller was amazing. Very professional and knowledgeable . I will use Catersmyplummer from now on!!!

Drain cleaningSewer cleaningOutdoor plumbing system repair
Yel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Miles and Zach did a great job providing their expert feedback and ensuring the work was done correct. Really appreciate the honesty and fixing the issue quickly. Thank you.

Paid $800–900Reasonable priceDrain cleaningPlumbing pipe repair
Jeremy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We were able to schedule for a next day visit. The tech showed up during the scheduled window and communicated clearly what problems he was seeing, and he was able to replace our garbage disposal and get us up and running within about an hour. We were pleased with our experience.

Paid $600–700Reasonable priceGarbage disposal installationDrain cleaningPlumbing leak repair
Mel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had a plumbing issue that really couldn’t wait. I called Carter Plumbing and they were able to get someone out within a few hours. Mr Harry Miller assessed the issue, and resolved my issue quickly and efficiently. I can’t thank you guys enough.

Paid $300–400Great priceDrain cleaning
jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★

After all the techs that were in my home only Alex called me down to show me that the problem was resolved. He did what I expected out of a good tech.Because none of them repaired it before.

Paid $1,000+Not sureDrain cleaningPlumbing pipe repair

Show more drain cleaning reviews (25 more) →

Price

$447+7% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 56%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair64$176–$656
Plumbing pipe repair61$322–$1.1k
Water heater installation61$1.2k–$2.5k
Drain cleaning45$161–$493
Plumbing leak detection42$78–$630
Faucet repair25$166–$529
Faucet installation18$292–$593
Garbage disposal installation17$295–$654

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