Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Customers frequently praise the company's punctuality, professional demeanor, and thorough explanations during services like water heater replacements, leak repairs, and drain clearing. Recurring themes highlight clear communication, fair pricing compared to competitors, and effective problem-solving for complex issues. However, some low-star reviews cite excessive labor charges for simple tasks, missed appointment windows requiring follow-up, and instances of upselling unnecessary services.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
651 Google reviews we collected
Phrases our text analysis found in 519 written reviews
Price verdicts customers left with their Google review
Middle half of what 295 customers paid ($205–$1.1k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 519 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was polite and skilled, and my dogs loved him which is always a good sign.”
“He promptly addressed the leak issue and got us setup with a restoration company to address the water damage.”
“Wes did a great job finding the source and location of our bathroom leak that was dripping into our living room ceiling.”
“Having said that I think this is the worst interaction I’ve ever had with any business!”
“John was great to work with with he came out fixed my water heater with no problems would recommend Carter for any plumbing issues”
“Strongly do not recommend!”
“She was thorough, explained our options, and provided a clear assessment on how to resolve the challenges we are facing with the existing clay tubing”
“Their work was done in professional and timely manners and the price was reasonable as well”
“He was professional, friendly, and didn’t try to over charge me.”
“Communication hi friend I like this company service trust me thank you”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Carter's My Plumber for 8 kinds of job. Pick one to see what they paid and said.
The repair went smoother than I thought. The time that was taken to clean up the area where the work was done was great
John and Miles did a fantastic job. I had 2 other companies out before they were here. Both of the other companies tried to upsell me on unnecessary services for thousands of dollars when all I needed was a simple service call and a quick drain clearing on my sump pump outlet pipe. They took the time to listen to…
This is additional info as I again had to call upon Carter’s My Plumber, this time to replace a water heater. When they say “water today”, they aren’t kidding. I called at approximately 1pm. After the initial call, Jody called me back in 10 minutes and was here to diagnose with 30 minutes. He agreed that the water…
Wes did a great job finding the source and location of our bathroom leak that was dripping into our living room ceiling. He was polite and skilled, and my dogs loved him which is always a good sign.
Joshua did a great job. Got here before time frame we were told. Called to let us know. Had to “think outside the box” to find the shut off valve as the grinder was marked “water” and was in a different pit!
They missed the install window by a few hours and I had to chase them down for updates, but the tech that did finally arrive (Zach) was great! Had a new hot water heater by 9:30pm (window was 3-5p), but seems to be running well. So overall I’m satisfied.
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 64 | $176–$656 |
| Plumbing pipe repair | 61 | $322–$1.1k |
| Water heater installation | 61 | $1.2k–$2.5k |
| Drain cleaning | 45 | $161–$493 |
| Plumbing leak detection | 42 | $78–$630 |
| Faucet repair | 25 | $166–$529 |
| Faucet installation | 18 | $292–$593 |
| Garbage disposal installation | 17 | $295–$654 |
4.9 ★★★★★ 651 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The repair went smoother than I thought. The time that was taken to clean up the area where the work was done was great
We appreciate you leaving us a review Gary ! It was our pleasure helping with those sewer repairs .
Great experience working with Carter's tech. He was very knowledgeable and professional. He promptly addressed the leak issue and got us setup with a restoration company to address the water damage.
Thank you for the GREAT review Bill ! We love hearing our customer positive feedback . We are always here to help .
John and Miles did a fantastic job. I had 2 other companies out before they were here. Both of the other companies tried to upsell me on unnecessary services for thousands of dollars when all I needed was a simple service call and a quick drain clearing on my sump pump outlet pipe. They took the time to listen to what I was experiencing, diagnosed the issue and solved it with a common sense approach rather than jumping into a sales pitch to upsell me. 10/10 would recommend Carter’s My Plumber.
We are lucky to have John and Myles on our team here at Carter's . Thank you Ben for the AWESOME review ! Just know we are always here to help .
This is additional info as I again had to call upon Carter’s My Plumber, this time to replace a water heater. When they say “water today”, they aren’t kidding. I called at approximately 1pm. After the initial call, Jody called me back in 10 minutes and was here to diagnose with 30 minutes. He agreed that the water heater was dead. He drained it and left and then John was here within an hour with the new water heater. It was installed and he was gone at 4:30. This is an excellent company with which to do business and they are much appreciated here. Thanks.
Thank you Joe for taking the time leave us your feedback . Joedy and John make a great team and we are lucky to have them . We appreciate the AWESOME review !
Wes did a great job finding the source and location of our bathroom leak that was dripping into our living room ceiling. He was polite and skilled, and my dogs loved him which is always a good sign.
Thank you Kathleen for the AWESOME review ! Wes is and outstanding plumber .We appreciate you putting your trust in us to help .
Joshua did a great job. Got here before time frame we were told. Called to let us know. Had to “think outside the box” to find the shut off valve as the grinder was marked “water” and was in a different pit!
Joshua is an outstanding plumber . We love hearing how well he treated our customers and their plumbing needs . Thank you Carol for the AWESOME review !
John was great to work with with he came out fixed my water heater with no problems would recommend Carter for any plumbing issues
John is a great asset to our team . Thank you Monae for the AWESOME review !
They missed the install window by a few hours and I had to chase them down for updates, but the tech that did finally arrive (Zach) was great! Had a new hot water heater by 9:30pm (window was 3-5p), but seems to be running well. So overall I’m satisfied.
We appreciate the honest feedback Amber .Sometime we get held up on a job longer than we expected. Thank you for allowing us to show up and get hot water flowing back to your home .
This is the second time we get John and he is amazing, professional and knows what he's doing. Always polite and provides lots of knowledge. Recently just installed a new faucet and work was perfect and everything clean!
We are so grateful to have John on our team . It was our pleasure helping with your faucet install Giannis. Thank you for taking the time to leave us a GREAT review !
Great service always!
It was our pleasure helping Todd. Thank you for the GREAT review !
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
