iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%95+13.4Replies to reviews 7%96+6.8Craft & service penalty94−0.6Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 44 leak detection servicesiPosition by Experts Score among all companies we track in this category. · better than 63%
4.9★★★★★382 Google reviews · 24 photos
96%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$410typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, professional workmanship, and transparent communication as key strengths, noting that technicians often explain issues clearly without attempting upsells. Services range from water heater replacements and faucet repairs to new construction plumbing. However, low-star reviews highlight recurring issues with pricing discrepancies, unreturned calls, and unresolved workmanship defects, such as improper pipe connections causing water damage or kitchen flooding.
Google rating: 4.9 out of 5 from 382 reviews (96% five-star).
Reviews on this page: 382 Google reviews (318 with written comments, 10 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: November 2, 2026.
Service: Leak Detection Service serving Speedway, Indiana.
Data from Google, last updated November 3, 2026.
Score profile vs other leak detection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Steg PlumbingLeak Detection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Steg Plumbing: 94/100 on this factor. Category median: 93.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Steg Plumbing: 91/100 on this factor. Category median: 92.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Steg Plumbing: 94/100 on this factor. Category median: 95.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Steg Plumbing: 95/100 on this factor. Category median: 98.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Steg Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Steg Plumbing: 96/100 on this factor. Category median: 94.A
96
Bar = this company · dark tick = category median.
Star ratings
382 Google reviews we collected
4.9of 5
5 stars36896%
4 stars41%
3 stars31%
2 stars10%
1 star62%
Praise vs complaints
Phrases our text analysis found in 318 written reviews
98%praise
Praise63198%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3425%
Reasonable8965%
Overpriced21%
Not sure118%
$410-2% vs typical leak detection services
Middle half of what 114 customers paid ($166–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19430%
Speed & response15023%
Quality & results11318%
Would recommend6911%
Price & value487%
Communication467%
Honesty & trust213%
What customers talk about
We read 318 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ian assigned to our job, ( replacing two outdoor hose bibs) pleasant, professional and did a great job I would defiantly recommend their services.…”
“It’s exhausting, and I am still waiting for a return phone call from Monday this week… the receptionist was not friendly or understanding on the phone either.”
“They always do a great job, never leave a mess, and always show up on time!”
“…ur job, ( replacing two outdoor hose bibs) pleasant, professional and did a great job I would defiantly recommend their services.…”
“Now our water softener they installed is not working.”
“…se bibs) pleasant, professional and did a great job I would defiantly recommend their services.…”
“I will never use them again and will seek other options all customers beware!”
“He corrected the installation in a relatively short amount of time, and the service charge was very reasonable.”
“Did not honor what price I was told by the guy that came out.”
“Alex was listened to the problem and found solution quickly.”
“It’s hard to find reliable and honest companies, so we’re pleased to work with them.”
People customers mention
Ryan19 reviews
Eric17 reviews
Alex11 reviews
Nick10 reviews
Drew9 reviews
Skylar5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Steg Plumbing for 8 kinds of job. Pick one to see what they paid and said.
RRuth14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 16 hours ago★★★★★
We have dealt with.Steg Plumbing for about 25 years and have never been disappointed
Paid $200–400Reasonable priceToilet repair
JJudiLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
These guys are the best! They always do a great job, never leave a mess, and always show up on time! Eric is great. He needs a raise!
JJamesLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Eric was the technician assigned to our job, ( replacing two outdoor hose bibs) pleasant, professional and did a great job I would defiantly recommend their services. Thank you Eric.
I will say I was a little disappointed they didn’t offer a military or senior citizen discount.
Paid $600–800Reasonable priceService not listed
Ccindy12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Their work was very professional. They showed me their work as they went along. I am very satisfied with their quality of work. !!
Paid $2,000+Reasonable priceService not listed
EElmer8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Water heater replacement under warranty. I felt that the dollar amount I had to pay for labor was high.
SStevan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
The technician was very polite and did a fantastic job in replacing my bathroom faucet.
We have dealt with.Steg Plumbing for about 25 years and have never been disappointed
Price assessment: Reasonable price
Price: $200–400
Services: Toilet repair
Response from the owner · 4 months ago
Thank you, Ruth, for your kind words and for trusting Steg Plumbing for over 25 years! We truly appreciate your loyalty and are so glad we’ve consistently met your expectations. It’s always a pleasure to serve you, and we’re here whenever you need us.
J
Judi PatrickLocal Guide · 44 reviewsiTotal number of Google reviews Judi has written across all businesses on Google Maps, not just this one.
These guys are the best! They always do a great job, never leave a mess, and always show up on time! Eric is great. He needs a raise!
Price assessment: Reasonable price
Price: $1,200–1,400
Services: Plumbing leak detection
Response from the owner · 3 days ago
Thank you for the fantastic review, Judi! We’re glad you can count on us for timely, clean, and dependable service. We truly appreciate your continued trust in Steg Plumbing.
J
James VernonLocal Guide · 12 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Eric was the technician assigned to our job, ( replacing two outdoor hose bibs) pleasant, professional and did a great job I would defiantly recommend their services. Thank you Eric.
I will say I was a little disappointed they didn’t offer a military or senior citizen discount.
Price assessment: Reasonable price
Price: $600–800
Services: Service not listed
Response from the owner · a week ago
Thank you for your kind words and for choosing us for your hose bib replacement project. We're glad to hear you were happy with the service and the quality of the work. We also appreciate you taking the time to include photos with your review and for sharing your feedback. Thank you for the recommendation!
C
cindy schaefer12 reviewsiTotal number of Google reviews cindy has written across all businesses on Google Maps, not just this one.
Their work was very professional. They showed me their work as they went along. I am very satisfied with their quality of work. !!
Price assessment: Reasonable price
Price: $2,000+
Services: Service not listed
Response from the owner · a week ago
Thank you, Cindy, for your kind review! We're so glad to hear you were pleased with the professionalism, communication, and quality of the work. Keeping our customers informed throughout the process is important to us, and we appreciate you taking the time to share your experience. Thank you for choosing Steg Plumbing!
E
Elmer Borders8 reviewsiTotal number of Google reviews Elmer has written across all businesses on Google Maps, not just this one.
Water heater replacement under warranty. I felt that the dollar amount I had to pay for labor was high.
Price assessment: Reasonable price
Price: $1,000–1,200
Services: Water heater installation
Response from the owner · 2 weeks ago
Thank you for your feedback, Elmer. We're glad we could help with your warranty water heater replacement. We understand labor costs can be a concern and appreciate you sharing your experience. Thank you for choosing Steg Plumbing.
J
Jody Sims4 reviewsiTotal number of Google reviews Jody has written across all businesses on Google Maps, not just this one.
Quick, affordable service on a water heater repair
Price: $400–600
Response from the owner · 3 weeks ago
Thank you, Jody! We're glad to hear you were happy with the quick and affordable water heater repair service. We appreciate your business and your 5-star review!
L
LaToya PowellLocal Guide · 29 reviewsiTotal number of Google reviews LaToya has written across all businesses on Google Maps, not just this one.
Eric S. had performed a great job for my water heater. Thank you!
Response from the owner · 7 months ago
Thank you for the 5-star review, LaToya! We’re glad to hear Eric S. did a great job on your tub faucet. We’ll be sure to pass along your kind words to him. Thanks for choosing Steg—we truly appreciate your support!
S
Stevan Hoob5 reviewsiTotal number of Google reviews Stevan has written across all businesses on Google Maps, not just this one.
The technician was very polite and did a fantastic job in replacing my bathroom faucet.
Price assessment: Great price
Price: $200–400
Services: Faucet installation
Response from the owner · 3 weeks ago
Thank you for the great review, Stevan! We're glad you were happy with the faucet installation and that you received friendly, professional service. We appreciate your business and thank you for choosing Steg Plumbing!
A
Alex CainLocal Guide · 16 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
We had our sump pump and battery back-up pump replaced. Drew, our plumber noticed that our pit was slimy and had impaired the life of our prior pumps. He cleaned out our pit and replaced our system. A+. All at a reasonable price.
Price assessment: Reasonable price
Price: $1,800–2,000
Services: Sump pump installation
Response from the owner · 4 weeks ago
Thank you for taking the time to share your experience, Alex! We're glad we could help identify the issue, clean out the pit, and get your new sump pump system installed properly. We appreciate your kind words about the service and pricing, and thank you for trusting Steg Plumbing with your home.
L
Leonard “Bo” Centers15 reviewsiTotal number of Google reviews Leonard has written across all businesses on Google Maps, not just this one.
Nick... did an excellent job... very professional and keep to task of serving our tankless water heater
Price assessment: Reasonable price
Price: $1–200
Services: Service not listed
Response from the owner · a month ago
Thank you for the 5-star review, Bo! We're happy to hear you had a positive experience servicing your tankless water heater. We appreciate your kind words and trust in Steg Plumbing, and we look forward to helping with any future plumbing needs.
