Experts Reviews · Company report
Carter's My Plumber logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%96+23.3Value 14%79+11.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Carter's My Plumber

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 651 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carter's My Plumber is better than 93% of leak detection services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carter's My Plumber is better than 96% of leak detection services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carter's My Plumber is better than —% of leak detection services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carter's My Plumber is better than 79% of leak detection services.B
79
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carter's My Plumber is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carter's My Plumber is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Carter's My Plumber for 8 kinds of job.

Carter's My Plumber for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.61
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$322–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 61 Google reviews tagged “Plumbing pipe repair” · showing 20

Gary11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★

The repair went smoother than I thought. The time that was taken to clean up the area where the work was done was great

Paid $2,000+Reasonable pricePlumbing pipe repair
Carol2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Joshua did a great job. Got here before time frame we were told. Called to let us know. Had to “think outside the box” to find the shut off valve as the grinder was marked “water” and was in a different pit!

Paid $400–600Reasonable priceGarbage disposal installationPlumbing leak detectionPlumbing pipe repair
JefferyLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Excellent experience. Service tech was professional, courteous, and clean.

Paid $600–800Reasonable pricePlumbing pipe repair
Gordon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Very polite and knowledgeable in his plumbing skills! Did a fantastic job in fixing our pipes under the sink!

Paid $200–400Reasonable pricePlumbing pipe repair
CassLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The inspector missed it! I moved into a new home and my inspector said my issue was something else. I called Carter's My Plumber, and Mr. John was VERY competent and detailed and broke down my issue so I had more than one way to resolve it without it hitting my pockets. I'll contact them again for any other issues.

Paid $1–200Great pricePlumbing pipe repairWater tank repairPlumbing leak repair
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Awesome job Thanks so much

Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Sherry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very professional and considerate. Big Job inside and out. Work in progress. Estimate approved but more work may be necessary.

Paid $2,000+Reasonable priceWater heater installationDrain cleaningPlumbing leak detection
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Service was excellent and fast!

Paid $400–600Reasonable pricePlumbing pipe repair
CynthiaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Your technicians were both very knowledgeable and polite during the intial quote appointment and then again on installation day. I am happy with the job and very fair price!! Thank you to everyone! Carter's "IS" My Plumber going forward!

Paid $400–600Great pricePlumbing pipe repairSewer repair
Travis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Technician was very professional, skilled, and knowledgeable.

Paid $400–600Reasonable pricePlumbing leak detectionPlumbing pipe repair
Joanne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Kelson from Carters my Plumber was knowledgeable, approachable, and offered options that were reasonable when compared with other estimates I had gotten!.

Paid $2,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
RafaelLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Carter’s Plumbing was fantastic! Isaiah was on time, professional, and extremely helpful. He took the time to explain my issue, offered valuable suggestions without trying to sell me services I didn’t need, and focused on the right solution instead of creating unnecessary work on a potential bathroom leak issue. He…

Plumbing leak detectionPlumbing pipe repairFaucet repair
Dyllan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Myles and John were wonderful. Personable, knowledgeable and polite. I won't use another plumber again. Services are more reasonably priced compared to other companies I've used in the past.

Plumbing pipe repairSewer cleaningSewer repair
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very prompt and friendly service for an install that Lowe’s would not complete. Super reasonable price for a very basic gas dryer install.

Paid $1–200Plumbing pipe repair
Mary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

He was polite,friendly,knowledgeable

Paid $400–600Not surePlumbing pipe repair
Diana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

John P. Did and amazing and efficient job today!!! Recommend!!!

Paid $1,600–1,800Reasonable pricePlumbing pipe repairWater heater repairPlumbing leak repair
robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very professional, no mess left behind, no additional charges above quoted price. Good communication on arrival time.

Paid $1,000+Not sureGarbage disposal installationPlumbing pipe repair
Chris7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We have had two techs out to a commercial job at a Taco Bell in Indianapolis to take care of leaks and repairs of a water softener. Alex my last tech was extremely professional and down to earth and made the experience great for us. He did not stop until he found the source of the leak and his cleanliness and…

Paid $500–600Great pricePlumbing leak detectionPlumbing pipe repairWater tank repair
Tre1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

John was a great Tech, very informative and knowledgeable about my water heater and plumbing issues! I’ll definitely be using Carter for any future issues or troubles. Thanks John!

Great priceToilet repairWater heater installationPlumbing leak detection
Joey12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Huge shoutout to Keith Lawson and John Pichett with Carters my plumber. Our sump decided to go out on us over Memorial Day weekend Keith and John came out to replace the sump pump. After installing the sump pump Keith walked around the property and noticed water was backing up in our yard from what turned out to be…

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair

Show more plumbing pipe repair reviews (41 more) →

Price

$447+7% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 56%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair64$176–$656
Plumbing pipe repair61$322–$1.1k
Water heater installation61$1.2k–$2.5k
Drain cleaning45$161–$493
Plumbing leak detection42$78–$630
Faucet repair25$166–$529
Faucet installation18$292–$593
Garbage disposal installation17$295–$654

Compare with