Experts Reviews · Company report
Carter's My Plumber logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%96+23.3Value 14%79+11.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Carter's My Plumber

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 651 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carter's My Plumber is better than 93% of leak detection services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carter's My Plumber is better than 96% of leak detection services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carter's My Plumber is better than —% of leak detection services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carter's My Plumber is better than 79% of leak detection services.B
79
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carter's My Plumber is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carter's My Plumber is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Carter's My Plumber for 8 kinds of job.

Carter's My Plumber for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.61
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$322–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 61 Google reviews tagged “Plumbing pipe repair” · showing 40

Gary11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★

The repair went smoother than I thought. The time that was taken to clean up the area where the work was done was great

Paid $2,000+Reasonable pricePlumbing pipe repair
Carol2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Joshua did a great job. Got here before time frame we were told. Called to let us know. Had to “think outside the box” to find the shut off valve as the grinder was marked “water” and was in a different pit!

Paid $400–600Reasonable priceGarbage disposal installationPlumbing leak detectionPlumbing pipe repair
JefferyLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Excellent experience. Service tech was professional, courteous, and clean.

Paid $600–800Reasonable pricePlumbing pipe repair
Gordon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Very polite and knowledgeable in his plumbing skills! Did a fantastic job in fixing our pipes under the sink!

Paid $200–400Reasonable pricePlumbing pipe repair
CassLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The inspector missed it! I moved into a new home and my inspector said my issue was something else. I called Carter's My Plumber, and Mr. John was VERY competent and detailed and broke down my issue so I had more than one way to resolve it without it hitting my pockets. I'll contact them again for any other issues.

Paid $1–200Great pricePlumbing pipe repairWater tank repairPlumbing leak repair
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Awesome job Thanks so much

Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Sherry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very professional and considerate. Big Job inside and out. Work in progress. Estimate approved but more work may be necessary.

Paid $2,000+Reasonable priceWater heater installationDrain cleaningPlumbing leak detection
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Service was excellent and fast!

Paid $400–600Reasonable pricePlumbing pipe repair
CynthiaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Your technicians were both very knowledgeable and polite during the intial quote appointment and then again on installation day. I am happy with the job and very fair price!! Thank you to everyone! Carter's "IS" My Plumber going forward!

Paid $400–600Great pricePlumbing pipe repairSewer repair
Travis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Technician was very professional, skilled, and knowledgeable.

Paid $400–600Reasonable pricePlumbing leak detectionPlumbing pipe repair
Joanne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Kelson from Carters my Plumber was knowledgeable, approachable, and offered options that were reasonable when compared with other estimates I had gotten!.

Paid $2,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
RafaelLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Carter’s Plumbing was fantastic! Isaiah was on time, professional, and extremely helpful. He took the time to explain my issue, offered valuable suggestions without trying to sell me services I didn’t need, and focused on the right solution instead of creating unnecessary work on a potential bathroom leak issue. He…

Plumbing leak detectionPlumbing pipe repairFaucet repair
Dyllan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Myles and John were wonderful. Personable, knowledgeable and polite. I won't use another plumber again. Services are more reasonably priced compared to other companies I've used in the past.

Plumbing pipe repairSewer cleaningSewer repair
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very prompt and friendly service for an install that Lowe’s would not complete. Super reasonable price for a very basic gas dryer install.

Paid $1–200Plumbing pipe repair
Mary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

He was polite,friendly,knowledgeable

Paid $400–600Not surePlumbing pipe repair
Diana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

John P. Did and amazing and efficient job today!!! Recommend!!!

Paid $1,600–1,800Reasonable pricePlumbing pipe repairWater heater repairPlumbing leak repair
robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very professional, no mess left behind, no additional charges above quoted price. Good communication on arrival time.

Paid $1,000+Not sureGarbage disposal installationPlumbing pipe repair
Chris7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We have had two techs out to a commercial job at a Taco Bell in Indianapolis to take care of leaks and repairs of a water softener. Alex my last tech was extremely professional and down to earth and made the experience great for us. He did not stop until he found the source of the leak and his cleanliness and…

Paid $500–600Great pricePlumbing leak detectionPlumbing pipe repairWater tank repair
Tre1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

John was a great Tech, very informative and knowledgeable about my water heater and plumbing issues! I’ll definitely be using Carter for any future issues or troubles. Thanks John!

Great priceToilet repairWater heater installationPlumbing leak detection
Joey12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Huge shoutout to Keith Lawson and John Pichett with Carters my plumber. Our sump decided to go out on us over Memorial Day weekend Keith and John came out to replace the sump pump. After installing the sump pump Keith walked around the property and noticed water was backing up in our yard from what turned out to be…

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

John, from Carter's My Plumber, did a great job fixing the trio of issues at my house, from replacing old shut-off valves (which had started to break the last time I had to use them), to a faucet that wouldn't shut off at the sink handle. He was also quite personable and pleasant to chat with.

Paid $1,000+Reasonable pricePlumbing pipe repairFaucet repairOutdoor plumbing system repair
Andre7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Awesome job. Very pleased with Carters Plumbing

Plumbing leak detectionPlumbing pipe repair
Wayne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My drain problem was much more complex than I ever dreamed it was. Carter’s people dealt with it and did a great job of explaining it to me. The price was fair. The guy that honchoed the actual work was fun. 🙂

Great priceDrain cleaningPlumbing pipe repair
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I had two guys come out on Mon and Tuesday and they were fantastic. Very professional and quick.

Drain cleaningPlumbing pipe repair
Tyler7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’ve had Carter’s My Plumber over multiple times since moving to Indy and every single time they have gone above and beyond. Every service tech and manager has focused on finding the right solution instead of applying patchwork solutions. My home has plenty of more work that needs to be done but working with…

Paid $1,000+Great priceDrain cleaningPlumbing pipe repair
MilanaLocal Guide · 137 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★

I appreciate the fact that they came out, even though I had to wait 3 days. I also found the technician they sent competent and friendly. However, at least $300 in labor for a 30 minute job is unreasonable.

Paid $300–400OverpricedPlumbing pipe repair
JenniLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

John was so great! He was able to show up the same day we made the request. He quickly diagnosed and fixed the issue. I would give 10 stars if I could!

Paid $600–700Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet installation
Maureen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I recently moved to the south side and found myself in need of a plumber. I'm happy to say i now have a plumber for any future needs. Thank you for the wonderful service.

Paid $100–200Great pricePlumbing leak detectionPlumbing pipe repair
TracyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

John was a professional in all aspects. Listened to my questions answered them clearly and concisely. Never once tried to sell me services I didn't need. A+++++.

Paid $300–400Reasonable pricePlumbing pipe repair
Stephanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had two wonderful plumbers come out to fix a leak behind the shower wall. They explained everything and talked us through each step. Very respectful young men amd the DeBow family highly recommend Carter's!!!!

Paid $400–500Great pricePlumbing leak detectionPlumbing pipe repairShower repair
Jurfrey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Five stars for Zack Sarah and John (forgot fourth guys name) definitely had a bit of a headache of a problem but they came in got it fixed and were knowledgeable and friendly.

Paid $1,000+Reasonable pricePlumbing pipe repair
KyleLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Incredible experience start to finish. Scheduling was easy, technicians showed up on time, and were super friendly and professional. They were able to diagnose and fix the issue honestly and exceeded my expectations! Highly recommend! Edit: a month or two later I called Carter back to replace our water heater.…

Paid $100–200Great pricePlumbing pipe repair
Kristen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Brandon done amazing work! He was thorough, made sure to answer any questions we had and super kind. I recommend to use him with any and all plumbing needs.

Plumbing pipe repair
Yel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Miles and Zach did a great job providing their expert feedback and ensuring the work was done correct. Really appreciate the honesty and fixing the issue quickly. Thank you.

Paid $800–900Reasonable priceDrain cleaningPlumbing pipe repair
michaelLocal Guide · 125 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

First time calling this place definitely would recommend this place good on price and labor John was a great help and service

Paid $1–100Great pricePlumbing leak detectionPlumbing pipe repair
jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★

After all the techs that were in my home only Alex called me down to show me that the problem was resolved. He did what I expected out of a good tech.Because none of them repaired it before.

Paid $1,000+Not sureDrain cleaningPlumbing pipe repair
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Alex P with the drain team was phenomenal! He was professional, friendly, and didn’t try to over charge me. I will recommend this company to friends and family

Paid $200–300Reasonable pricePlumbing pipe repair
Paige4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Quick response, respectful staff, clear explanation of issues. Would hire again.

Paid $1,000+Reasonable pricePlumbing pipe repairSewer cleaningOutdoor plumbing system repair
GeoffLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Carters has done a couple plumbing repairs for me and have been excellent, professional, and very reasonable with the price. I would definitely recommend them for your plumbing needs. I have added a photo of a shut off valve replacement showing their excellent work.

Paid $300–400Reasonable pricePlumbing pipe repair
AutumnLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Who wants to work on Christmas Eve? Not me but Peyton from Carter's plumbing came out and fixed the leak under my sink. He was very professional and explained the issue clearly. Sorry you have to work today, but I am glad you were available. Merry Christmas!

Plumbing leak detectionPlumbing pipe repair

Show more plumbing pipe repair reviews (21 more) →

Price

$447+7% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 56%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair64$176–$656
Plumbing pipe repair61$322–$1.1k
Water heater installation61$1.2k–$2.5k
Drain cleaning45$161–$493
Plumbing leak detection42$78–$630
Faucet repair25$166–$529
Faucet installation18$292–$593
Garbage disposal installation17$295–$654

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