How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%96+23.3Value 14%79+11.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORECarter's My Plumber
Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 651 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Carter's My Plumber for 8 kinds of job.
Carter's My Plumber for water heater installation
Clear ✕All 61 Google reviews tagged “Water heater installation”
This is additional info as I again had to call upon Carter’s My Plumber, this time to replace a water heater. When they say “water today”, they aren’t kidding. I called at approximately 1pm. After the initial call, Jody called me back in 10 minutes and was here to diagnose with 30 minutes. He agreed that the water…
They missed the install window by a few hours and I had to chase them down for updates, but the tech that did finally arrive (Zach) was great! Had a new hot water heater by 9:30pm (window was 3-5p), but seems to be running well. So overall I’m satisfied.
Great service always!
Excellent service, Alex Brown was very professional and personable.
Very professional and considerate. Big Job inside and out. Work in progress. Estimate approved but more work may be necessary.
On time and professional good work
Very timely and effective installation
Expansion tank installed not as I was told. Was corrected to my satisfaction
I recently used Carter’s My Plumber to replace my water heater and the mixing valve in my guest bathroom shower. Peyton handled both jobs and did an awesome job. He was professional, knowledgeable, friendly, and made sure everything was installed correctly and working properly. I’m very happy with the quality of…
Prompt, professional, courtesy service.
Friendly and great work.
Had my water heater replaced. Technician was professional, friendly, and informative. Felt in good hands and comfortable leaving him alone to work.
Very professional clean and arrived in the time frame expected. As probably most of us this was an urgent situation (water heater) and they got to our problem immediately. This will Be our plumber for all our plumbing needs.
John was a great Tech, very informative and knowledgeable about my water heater and plumbing issues! I’ll definitely be using Carter for any future issues or troubles. Thanks John!
Experience was great other than 1 small mishap but the tech absolutely made up for it. He came back even though he was in a different town to make sure to correct his minor mistake. 5 STARS!
Kind and helpful representatives and technician.
Carter’s plumbing provided exceptional care of me when my water heater went out. They were able to come out same day to not only provide a free quote but installation same day as well. They explained everything thoroughly, very professional and did a great job. Would highly recommend them!
Joshua Powell came to my house for the annual maintenance of our heater. I am so impressed with the quality of service and his personality. He we went above and beyond to answer all our questions. I strongly recommend him and hopefully, he’s the same person who comes again next year. The photo on the right is before and the left after
After years of wanting a tankless water heater, we finally had one installed recently by Carter's Plumbing. The entire procedure was smooth and easy and everyone was so kind and helpful. The guys arrived when they said they would and cleaned up after themselves. I will be using Carter's again - highly recommend.
John Pritchett is our favorite plumber for Carpenter’s because he is knowledgeable, helpful and personable . Ashton his apprentice was also top notch! Our water heater was still under warranty from 2022 . So today’s service cost us $0.
I knew I needed to replace the water heater after it had been leaking and the hot water ran out. I went online Sunday and was able to get an appointment for Tuesday afternoon. Mark was the first to come out and look at my old unit. Hey did a thorough assessment and gave me options. I had a 13 gallon tank, but 14…
Zach and Deb came over today after we had lost our hot water. They did an amazing job installing a new heater. They were friendly and polite and were great with our pups. Amazing service would call them again!
Brandon and dayton did a great job. They cleaned up everything. They walked me through the unit and talked about future service. This was a warranty replacement .
Brendon did a fantastic job! Will call him for any future work!
I have to take this minute to tell you my experience with these two gentlemen and Carter's Plumbing. John and Carter installed my new water heater today. These two guys that showed up I honestly couldn't have asked for anything more perfect than what they did, how they performed and the highest level of excellence…
Brandon and Josh did a great job. They were clean and quick!
Very professional and clean!
Great job, professionally done and stuck to their warranty which is greatly appreciated!
Jason and Derrick did a fine job. Jason is “old school” copper sweat install like me. Both men were kind and we got along fine. I would recommend them to anyone needing a new water heater.
Fantastic technician with great knowledge!
Very polite and explained what they were able see and assess. Did not clean up after self though. The gunk and footprints were left for me to clean.
The guys were really good, set up a new hot water heater and sump pump for us. They were professional and explained everything. They found an additional issue with the plumbing and fixed it at no extra charge.
Zach was on-time for installation of water heater and circulating pump. Very professional and courteous. Would use again!!!
Quick, friendly, honest service!
Professional!
I have used Carter’s for multiple jobs. They are always kind and courteous and clean up like they were never there. They are always quick to schedule and are helpful when I have questions. John was very communicative with his ETA, his work load, and walked me through the fixes when he completed the job. Would highly recommend!
Nov 2 I called 3 companies to replace my water heater. Carter plumbers showed up while 2 other high profile plumbing companies in Brownsburg have never called, yet! Carter was professional and fair priced. Thank You Carter Plumping. Ask me who the other companies are and I will tell you. One of the never show…
Jody came to our house and gave a very detailed explanation of what was wrong and all the options of service. He was very knowledgeable, professional and friendly! We decided to have them install a new water heater and they were able to do it the same day! Alex was our technician/installation guy and he was also…
Alex and Ashton were great. What we thought would be simple leak detection wound up taking quite a bit of time but Alex was thorough and eventually tracked it to our water heater. Was able to get a new one and get installed same day. Top notch service!
Joshua Powell did a great job flushing and checking our water heater system. Kept us updated as the process continued and provided a good summary of our system’s status.
The individual was prompts and curious. He answer all my question and explain what he was doing.
Excellent employee knew what he was doing.Very courteous. Did the job perfectly and was on time.
Carter's Plumbing is a blessing! Being on disability and also a disabled veteran I don't have the money to get me through the month and since my water heater went out I didn't know where I could get another one. But I remembered watching a Carter's commercial and remembered it saying something about how they so…
He was great!!
New 50 gallon hot water heater is in and the wife and kids can shower again! My tech, Mark, was awesome. Very nice and handled the task like a veteran. Clearly not his first rodeo. He arrived on time, explained things, cleaned up well, and while he doesn’t control prices, they just happened to have the best one.…
Same day response and replacement of our bad water heater. Technicians were professional, work was clean & fast.
Did the installation in a reasonable time frame, the heater works great, thanks.
Very pleased with the service of Carter's after our water heater broke down. They were very responsive. Luke and the other tech worked hard to get us up and running with a new one in no time. We had a call from Mark who explained our options and provided pricing... No hard sell. Thanks again Carter's!
Woke up this morning, a Monday morning of course, to no hot water. Called Carter’s their tech Jody was here within 20 minutes. Well, our hot water heater was leak leaving us no choice but to replace it. Another tech, Jacob was here within the hour to install our new one.
Very efficient and professional. Thanks you!
Technicians Luke and Josh showed up on time and did an outstanding job installing my Tankless Hot Water System. I couldn't be more satisfied.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 64 | $176–$656 |
| Plumbing pipe repair | 61 | $322–$1.1k |
| Water heater installation | 61 | $1.2k–$2.5k |
| Drain cleaning | 45 | $161–$493 |
| Plumbing leak detection | 42 | $78–$630 |
| Faucet repair | 25 | $166–$529 |
| Faucet installation | 18 | $292–$593 |
| Garbage disposal installation | 17 | $295–$654 |
