Experts Reviews · Company report
Carter's My Plumber logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Carter's My Plumber

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 2,947 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carter's My Plumber is better than 86% of leak detection services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carter's My Plumber is better than 86% of leak detection services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carter's My Plumber is better than 97% of leak detection services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carter's My Plumber is better than 84% of leak detection services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carter's My Plumber is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carter's My Plumber is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Carter's My Plumber for 8 kinds of job.

Carter's My Plumber for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.89
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$292–$593
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 35
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 89 Google reviews tagged “Faucet installation” · showing 40

Kurt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Technician was on time, polite and listened to our needs. He went above and beyond in fixing our hose spigot and gave helpful advice on a kitchen faucet concern. Always have been very pleased with Carter’s work.

Paid $200–400Reasonable priceFaucet installationService not listed
Tom9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Joshua was very professional and good to work with. He was very thorough and explained everything well. He was very attentive to his work. I would like to have him do our work again.

Paid $400–600Reasonable priceFaucet installation
Becky10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Excellent service. Technician was efficient and explained clearly what was wrong with the drain and faucet. Everything is working perfectly now.

Paid $600–800Reasonable pricePlumbing pipe repairFaucet installation
Paula3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★

We have used Carter’s several times, inside and outside the house. They are quick to provide service, give fair estimates before doing work. And stuff works when they are done.

Paid $400–600Reasonable priceWater heater installationFaucet repairFaucet installation
Brenda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Peyton did a great with yearly maintenance on our water heater. He was very helpful answering some plumbing questions about possible remodeling plans for our bathroom.

Paid $1,000+Not sureToilet installationFaucet installation
JimLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Our plumber Alex was very professional and friendly. He notified me just prior to his arrival and completed the needed repairs in an efficient and timely manner.

Paid $1,200–1,400Reasonable priceToilet repairFaucet installation
eileen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Installation of two sinks and the toilet done very well!

Paid $1,200–1,400Not sureToilet installationFaucet installation
Chanin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve used their services on several occasions with the most recent being faucet installation on 2 bathrooms. They always do a great job!!!

Reasonable priceFaucet installation
JulieLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh is an exceptional plumber. Not only that he's respectful, thorough and professional. Im very happy with the job. In the future when I need help with plumbing I will be calling and asking for Josh. Job well done! Thank you for sending him.

Paid $400–600Reasonable priceFaucet repairFaucet installation
Kay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Carter's sent an awesome plumer who did an outstanding job for our family! I can not thank him enough for all the hard work and dedication to a job well done! We will be calling Carter's My Plumber for any other needs in the future!

Faucet installationGarbage disposal installationToilet installation
Brien3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Joshua was awesome he was very kind and got the job done. I would recommend him to anyone.

Paid $400–600Not sureFaucet installation
Joseph2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Called Carters and had my water heater flushed. Joshua was the tech. Showed up on time explained what he was going to do. Very personable and thorough. Showed me the before and after. Before water was dark , after was clear. Already notice difference water is hot versus warm. It's 13 years old. Did a very good job…

Paid $400–600OverpricedFaucet installation
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Absolutely wonderful prompt professional service. I would highly recommend them. They resolved my problem and I am extremely satisfied.

Paid $200–400Reasonable priceFaucet installation
Samuel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They were fast and responsive, called them to replace an outdoor spigot for my mothers house and they were there the next day and replaced it within an hr. Will definitely call them again if I have any issues with plumbing.

Paid $400–600Reasonable priceFaucet repairFaucet installation
Joel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great communication and service.

Garbage disposal installationFaucet installation
TomLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have had Joshua out to my small business several times now. Carter 100% stands behind thier work. I never hear any dumb sales pitches. They have performed multiple different tasks, jobs, installs for me. (even some speciality stuff for my particualar business). Price is right, price is fair. Good company to work with.

Paid $1–200Great priceToilet repairWater heater installationPlumbing pipe repair
Stacey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★

The work was done properly, specifically the joint was sweated versus being glued in like Williams did two years prior but was kind expensive and I still have the hole in the wall to deal with.

Paid $400–600OverpricedFaucet installation
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our Plumbing Technician Gabriel was very knowledgeable and gave my family good choices and in the end we were very satisfied with the end result, great product, and overall fast and quality service my family received. My family and I, if needed, will use Carter Plumbing in the future.

Paid $200–400Reasonable priceFaucet installationShower repair
MarthaLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We needed to replace our washer but unfortunately our plumbing in the washer box was having an issue. it was so old and wouldn't completely turn off. I called Carter's My Plumber and they were able to get to me the next day before my new washer was delivered. Fast, efficient and reasonably priced!

Customer photo from Martha's review
Reasonable priceFaucet installation
Larry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★

Technician dud a superb job. He tried to repair first but ultimately had to replace. Replace with minimum damage to drywall. Would use again

Paid $400–600Reasonable priceFaucet installation
Diana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

I had valves/faucets replaced for a new washer hookup.

Paid $400–600Not sureFaucet installationPlumbing leak repair
Erin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★

Very nice and knowledgeable.

Paid $1,400–1,600Reasonable priceFaucet installation
Chloe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service and very professional staff

Paid $400–500Reasonable priceFaucet installation
Monica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I cannot say enough good things about Carter's. I had used them in the past. So when I had a recent emergency (involving several issues), I called them again. The office staff was so friendly. And the technicians were very helpful and responsive. First, I worked with Harry Miller. He was very nice and professional.…

Paid $1,000+Reasonable priceToilet repairDrain cleaningPlumbing leak detection
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The plumber was very professional and did a wonderful job. He explained the options to me and was very quick and neat and doing the job!

Paid $500–600Reasonable priceFaucet installation
Bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I had two new faucets and shut off valves installed.

Paid $1,000+Reasonable pricePlumbing leak detectionFaucet installationPlumbing leak repair
Melissa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Carter’s were very professional from the moment I called to schedule to the completion of the work. We were very happy with the installation and would recommend to others.

Paid $1,000+Reasonable priceToilet installationFaucet installation
JoseLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The technician that was sent out, Keith, was very knowledgeable and considerate of my time and personal space. I feel like he went above and beyond to ensure our total satisfaction. Big thanks to you, Keith!

Paid $300–400Reasonable priceFaucet installation
Jenny8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

John was nice and efficient. Price seemed reasonable and will definitely use again.

Paid $400–500Reasonable priceFaucet installation
Gayle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Words can not express how happy I am with Carter's My Plumber. They have completed several jobs for me at two houses and also my office. They show up when they say they will, send text and call when on their way, they diagnosis the problem fast and complete the work promptly. They are affordable, knowledgeable,…

Paid $300–400Great priceToilet repairShower installationDrain cleaning
Ricky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jason Hiatt did our kitchen sink repair and did a great job.

Paid $1,000+Not sureGarbage disposal installationFaucet installation
Angie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Plumber was super nice.

Paid $400–500Not sureFaucet installation
vishal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a plumbing issue in one of my bathrooms upstairs and I was hesitant at first since I’ve heard Plumbing can be a very expensive deal but wanted to get the issue fixed by a professional only. Carter’s my plumber are reasonably priced and they fix the issue right away. They are prompt in their service and also…

Paid $100–200Reasonable pricePlumbing leak detectionFaucet installationShower repair
Troy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

We had a kitchen faucet replaced (owner provided) with no additional work needed. The plumber had to come back a second time because the whole thing spun when you turned it on. $400+ for an install or lose the $79 driving fee is extremely excessive. A list of basic quotes should be posted on your website. Edit:…

Reasonable priceFaucet installation
Jay5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Had a shower faucet installed and shut-off valve for toilet replaced along with a wobbly toilet reset. The shower faucet and toilet shut-off valve work was good and professional. But I did not have an issue with my toilet constantly filling the tank until after the new valve and toilet reset. In my honest opinion if…

Toilet repairFaucet repairFaucet installation
Julie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

Keith was timely and professional

Faucet installation+ Punctuality+ Professionalism
Belinda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Very professional , clean, and did a great job. This is the second time using them and will continue to go back. Job well done

Faucet installation+ Responsiveness+ Punctuality+ Quality
Duane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service technician Isaiah was very profession, clean cute, friendly and had the new outdoor water faucet installed in just a matter of minutes. He even attached our outside garden hose to insure that there has no leaking, etc. I would highly recommend this technician / plumber (and Carter plumbing ) to friends,…

Faucet installationOutdoor plumbing system repair
Peter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They have done a good job , responsive and very professional.

Faucet installation+ Responsiveness+ Punctuality+ Quality
Nathanael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always a 5 star with Carter’s. Have had them out twice this year (for totally separate reasons) and had incredible service both times. They not only are spot on with their estimates, but they gave me options on repair and explained everything with full transparency. Have always had fair and respectable service with these guys.

Faucet installationPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Quality+ Professionalism

Show more faucet installation reviews (49 more) →

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 62%Overpriced 8%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation240$1.2k–$2.5k
Plumbing pipe repair181$322–$1.1k
Toilet repair147$176–$656
Drain cleaning137$161–$493
Plumbing leak detection124$78–$630
Plumbing leak repair98$227–$807
Faucet installation89$292–$593
Faucet repair81$166–$529

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