Experts Reviews · Company report
Carter's My Plumber logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Carter's My Plumber

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 2,947 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carter's My Plumber is better than 86% of leak detection services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carter's My Plumber is better than 86% of leak detection services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carter's My Plumber is better than 97% of leak detection services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carter's My Plumber is better than 84% of leak detection services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carter's My Plumber is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carter's My Plumber is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Carter's My Plumber for 8 kinds of job.

Carter's My Plumber for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.81
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$166–$529
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 81 Google reviews tagged “Faucet repair” · showing 20

Janet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 hours ago★★★★★

Great and trusted service and repair!

Paid $800–1,000Reasonable priceFaucet repairService not listed
Paula3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★

We have used Carter’s several times, inside and outside the house. They are quick to provide service, give fair estimates before doing work. And stuff works when they are done.

Paid $400–600Reasonable priceWater heater installationFaucet repairFaucet installation
Danita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We had a leak inside the house from an external spigot. Kelson quickly discovered the problem AND also found a leak in another section of the pipe that was hidden from my view. He was professional, courteous and efficient.

Paid $400–600OverpricedPlumbing leak detectionFaucet repair
Ryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

My technician Wesley was great. He clearly explained my options and quickly diagnosed and repaired the issue.

Paid $200–400Reasonable priceFaucet repair
Thomas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Mr. Tex is very respectful and full of knowledge. When he wasn't sure he called his supervisor for assistance, which is great to ensure the job was done properly. Thanks for the fix!

Paid $400–600Reasonable priceFaucet repair
Todd1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Professional attitude, arrived early with a 20 minute lead call to inform they were on their way. Did not try and upsale new product. Listened to issue and kept me informed on progress. Repaired in a quick timely manner.

Great priceFaucet repair
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Gabrielle was pleasant and professional. He quickly resolved the issue.

Paid $400–600Reasonable priceFaucet repairShower repair
JulieLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh is an exceptional plumber. Not only that he's respectful, thorough and professional. Im very happy with the job. In the future when I need help with plumbing I will be calling and asking for Josh. Job well done! Thank you for sending him.

Paid $400–600Reasonable priceFaucet repairFaucet installation
JeffLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Kelson did a great job installing two new toilets in our office . On time , clean very professional work . Everything Carters has done has been great!

Paid $600–800Great priceWater heater installationDrain cleaningPlumbing leak detection
Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Was extremely pleased with the service and work.

Paid $600–800Reasonable priceFaucet repair
Denise7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great Job!

Paid $200–400Reasonable priceToilet repairDrain cleaningFaucet repair
Samuel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They were fast and responsive, called them to replace an outdoor spigot for my mothers house and they were there the next day and replaced it within an hr. Will definitely call them again if I have any issues with plumbing.

Paid $400–600Reasonable priceFaucet repairFaucet installation
Sandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I had issues with my kitchen faucet. Carter’s My Plumber came ~ cleaned out the kitchen faucet lines and replaced the nozzle head and a filter. The faucet works perfectly now. The kitchen area was clean which I was very pleased about.

Paid $200–400Great priceFaucet repairPlumbing leak repair
IanLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Service was fast and complete!

Paid $600–800Reasonable pricePlumbing pipe repairFaucet repair
john4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★

Great tech hard working. Fixed the problems. Timely friendly.

Paid $2,000+Reasonable pricePlumbing pipe repairFaucet repair
Susan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Carter's plumbers have always been there when I have needed them. Everyone of their employees has been punctual, polite and extremely good at their job. They have put in a tankless water heater, a new sump pump with a back up battery, and most recently, a french drain. They also fixed a leak from my dish washer…

Paid $1,400–1,600Reasonable pricePlumbing pipe repairFaucet repairWater heater repair
Dan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Repair was quick and well done!! Thank you so much for your very quick response to this issue!!

Paid $400–600Not surePlumbing pipe repairFaucet repairPlumbing leak repair
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

So thankful for Wesley- he fixed our complex plumbing issue and we are difficult customers…. 10 starts off the record

Paid $200–400Reasonable pricePlumbing pipe repairFaucet repair
Chip3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jacob was very polite and courteous, and he was very thorough when explaining what he was doing on my repairs!

Paid $2,000+Reasonable priceWater heater installationFaucet repair
TomLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have had Joshua out to my small business several times now. Carter 100% stands behind thier work. I never hear any dumb sales pitches. They have performed multiple different tasks, jobs, installs for me. (even some speciality stuff for my particualar business). Price is right, price is fair. Good company to work with.

Paid $1–200Great priceToilet repairWater heater installationPlumbing pipe repair

Show more faucet repair reviews (61 more) →

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 62%Overpriced 8%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation240$1.2k–$2.5k
Plumbing pipe repair181$322–$1.1k
Toilet repair147$176–$656
Drain cleaning137$161–$493
Plumbing leak detection124$78–$630
Plumbing leak repair98$227–$807
Faucet installation89$292–$593
Faucet repair81$166–$529

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