How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORECarter's My Plumber
Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 2,947 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Carter's My Plumber for 8 kinds of job.
Carter's My Plumber for faucet repair
Clear ✕All 81 Google reviews tagged “Faucet repair” · showing 80
Great and trusted service and repair!
We have used Carter’s several times, inside and outside the house. They are quick to provide service, give fair estimates before doing work. And stuff works when they are done.
We had a leak inside the house from an external spigot. Kelson quickly discovered the problem AND also found a leak in another section of the pipe that was hidden from my view. He was professional, courteous and efficient.
My technician Wesley was great. He clearly explained my options and quickly diagnosed and repaired the issue.
Mr. Tex is very respectful and full of knowledge. When he wasn't sure he called his supervisor for assistance, which is great to ensure the job was done properly. Thanks for the fix!
Professional attitude, arrived early with a 20 minute lead call to inform they were on their way. Did not try and upsale new product. Listened to issue and kept me informed on progress. Repaired in a quick timely manner.
Gabrielle was pleasant and professional. He quickly resolved the issue.
Josh is an exceptional plumber. Not only that he's respectful, thorough and professional. Im very happy with the job. In the future when I need help with plumbing I will be calling and asking for Josh. Job well done! Thank you for sending him.
Kelson did a great job installing two new toilets in our office . On time , clean very professional work . Everything Carters has done has been great!
Was extremely pleased with the service and work.
Great Job!
They were fast and responsive, called them to replace an outdoor spigot for my mothers house and they were there the next day and replaced it within an hr. Will definitely call them again if I have any issues with plumbing.
I had issues with my kitchen faucet. Carter’s My Plumber came ~ cleaned out the kitchen faucet lines and replaced the nozzle head and a filter. The faucet works perfectly now. The kitchen area was clean which I was very pleased about.
Service was fast and complete!
Great tech hard working. Fixed the problems. Timely friendly.
Carter's plumbers have always been there when I have needed them. Everyone of their employees has been punctual, polite and extremely good at their job. They have put in a tankless water heater, a new sump pump with a back up battery, and most recently, a french drain. They also fixed a leak from my dish washer…
Repair was quick and well done!! Thank you so much for your very quick response to this issue!!
So thankful for Wesley- he fixed our complex plumbing issue and we are difficult customers…. 10 starts off the record
Jacob was very polite and courteous, and he was very thorough when explaining what he was doing on my repairs!
I have had Joshua out to my small business several times now. Carter 100% stands behind thier work. I never hear any dumb sales pitches. They have performed multiple different tasks, jobs, installs for me. (even some speciality stuff for my particualar business). Price is right, price is fair. Good company to work with.
The bathroom sink started to leak, we called Carters Plumbing and less than two hours later a technician was at our home. The technician explained the problem and our choices for a fix. He completed installation of a new sink and faucet the same day. Carter’s is a great choice.
They were prompt, professional, and fast.
We had a HUGE mess at my mom’s house. Broken toilet, a main that needed the city to have cut off at the curb, etc. etc. Our plumber (John) was such a good sport, and so helpful. My mom’s house (did I mention that she smokes 2 packs of cigarettes a day), was a huge mess, but John was so kind, and thorough. It took…
Jody, the sales guy, was prompt when our water heater was going out. Took time and quoted me options to consider without being pushy. Jason, the lead tech, was here the next day to tackle a larger task then expected: stayed positive, polite, professional, and didn't leave a mess! I contracted with them on the…
I purchased my Tankless Water Heater almost 7 years ago. Best decision I made. I use Carter’s My Plumber for all our plumbing needs & Service. Their technicians are Excellent. I convince of my freind to have system installed it their homes
Kelson was extremely helpful and did an amazing job! Definitely will be using you all in the future
Words can not express how happy I am with Carter's My Plumber. They have completed several jobs for me at two houses and also my office. They show up when they say they will, send text and call when on their way, they diagnosis the problem fast and complete the work promptly. They are affordable, knowledgeable,…
Scheduler coordinated two different plumbers to come at same time as there were two different plumbing problems. They were on time, friendly, efficient, and fixed our plumbing problems. We have used their services for a wide variety of plumbing needs for years as they are always reliable.
Carters is hands-down my favorite. I’ve used them several times over the past few years, and the service is consistently excellent. When you call, a real person always answers, and they’re usually able to come out the same day or next day—which is such a rarity these days. Today, Miles came out and fixed my toilet…
Our water softener had a melydown. It sent the beeds from it's innards thru our whole water system. John had to clean them out from every water line. This service was as good as it gets. John was professional, courteous, friendly, knowledgeable and an overall great guy. His professional knowledge was excellent and…
We called Carters and they came out the same day. The young man was knowledgeable and very polite. Very impressed with this company. Would recommend them to anyone.
Carters does an awesome job and very professional. Would recommend them for any of your plumbing needs. Top notch
Carter’s my plumber has been a wonderful company to have working in our home. Very friendly & knowledgeable staff have made us repeat customers and any time we need plumbing work done they will always be our first call!
Good
Such a wonderful experience! I called in the morning and they showed up same day. The gentleman was very thorough and kind and fixed our leaky faucet very quickly. He was even able to schedule us for another repair we needed and will be here next week.
This is my second repair from Carter's plumbing...they are punctual...courteous...and will explain it all in layman's terms! Price is totally affordable each time and my problems are solved! Carter's is MY PLUMBER@
They are very efficient and friendly. Thumbs up for their great service.
Repaired outside faucet that I was not able to turn completely off.
On time and got me in quickly. Very professional.
Keith did a phenomenal job, showed up on time and didn't let our dogs get on his nerves. We will definitely use Carter's again.
Had a shower faucet installed and shut-off valve for toilet replaced along with a wobbly toilet reset. The shower faucet and toilet shut-off valve work was good and professional. But I did not have an issue with my toilet constantly filling the tank until after the new valve and toilet reset. In my honest opinion if…
I've used Carter's for several years. I love that they call when they are on their way and give you an ETA. Their customer service is excellent and their plumbers don't just do the job and jet. They give a thorough overview and solid advice to prevent future issues. Top it off with excellent pricing...I have their number saved!
Alex was very friendly, professional, and expedient with his work, which involved replacing my two shower faucets’ cartridges. He was able to complete the work in under 45 minutes. And Tanya at the office was very helpful in making the appt so quickly today. I’ve always been happy with CartersMyPlumber !
Doing business with this company has been a wonderful experience they've done all my plumbing needs they've always given me a decent prize and quality friendly service
Always professional, always responsive. Great work, at a great price.
Initial visit with Payton was great. LARRY the estimator also great. Wes and j-Rod worked very well as a team. Both were so very respectful and dedicated to doing their best for a job well done. Thank you Wes!
Carter’s did amazing work! I walked into a sticky situation with my new home but Carter’s saved the day and they were able to fix my master bath as well as install a brand new water heater and water softener! I was also on conference calls all day so they were extra quiet and very respectful gentlemen.
Explained options and provided quotes for each. Once we made a decision, he worked diligently and the work was successfully completed.
Satisfied Customer!
Carter was very responsive to my call. They came right away and did a fantastic job! They fixed the leak, and another faucet repair. They were professional, quick with great quality and care. I wouldn't hesitate to call again when needed!!
Carter’s responded to my phone message within 90 minutes on a Sunday night and sent Jacob out by 9:15 the following morning. He promptly diagnosed the problem with our leaky faucet and had it corrected within a few minutes after retrieving the necessary replacement part. The service was fast and professional; Jacob was very courteous and polite.
I had my water heater replaced by Carter in November and I was happy with the service (I'm just late in writing a review). Mine started leaking steadily on Sunday, I called and they were able to replace it on Monday. They gave a 2-hour window of service time, not the entire day like other plumbers, and that was more…
On time and very professional. Did a good job
Tim was good at communicating and solving the issue in my home. He was fast and very professional.
Elijah Wiggin was on time, dressed professionally, worked professionally, was very knowledgeable and did a good job of asking us questions to make sure we identified the correct root cause of our issue. We asked him to do a little more than we had a originally thought necessary and he was very happy to accommodate.…
Brad replaced three shut off valves foe me. He was very personal and professional. I am sure if I have another plumbing problem I will call Carters again
Excellent service!
Their service was outstanding, on time
Paul was on time, very professional, and did a great job. I want to thank Paul for the job he did.
Joe was excellent. I highly recommend Carter’s My Plumbing.
I had a few miscellaneous items that needed taken care of. It’s nice to have everything taken care of in one visit. Tech was very professional and competent. I’ve been a customer of this company for over 20 years and have never been disappointed.
Here as agreed...fast, friendly and efficient...why use any other plumber?
Brandon was polite, knowledgeable, professional and did a great job.
Alex did a great job he went above and beyond. I would recommend Carters My Plumber to anyone.
Brandon was excellent. He fully explained the various problems we were encountering and offered solutions that made sense. He performed the work in a timely manner and left all areas spotless. He is a wonderful representative and we would not hesitate to request him again. Thank you, Brandon!
Great experience with Carter’s! Fixed our issue quickly and for a reasonable price. Will definitely use them again.
I’d been using Chapman for my plumbing needs and decided to try Carters after experiencing one too many issues with Chapman’s work. I called Carters with a tight timeline and they were able to accommodate same day. Brandon and Branden were incredible from the start. When they arrived, I was attempting to help…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 240 | $1.2k–$2.5k |
| Plumbing pipe repair | 181 | $322–$1.1k |
| Toilet repair | 147 | $176–$656 |
| Drain cleaning | 137 | $161–$493 |
| Plumbing leak detection | 124 | $78–$630 |
| Plumbing leak repair | 98 | $227–$807 |
| Faucet installation | 89 | $292–$593 |
| Faucet repair | 81 | $166–$529 |
