Experts Reviews · Company report
Carter's My Plumber logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Carter's My Plumber

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 2,947 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carter's My Plumber is better than 86% of leak detection services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carter's My Plumber is better than 86% of leak detection services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carter's My Plumber is better than 97% of leak detection services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carter's My Plumber is better than 84% of leak detection services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carter's My Plumber is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carter's My Plumber is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Carter's My Plumber for 8 kinds of job.

Carter's My Plumber for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$441–$1.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 34

All 24 Google reviews tagged “Outdoor plumbing system repair” · showing 20

kjbget1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Doing business with this company has been a wonderful experience they've done all my plumbing needs they've always given me a decent prize and quality friendly service

Toilet installationWater heater installationFaucet repair
Terry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We called for an estimate. The details on the estimate were very clear. We knew what to expect. The work was performed the same day. The plumber was polite, easy to understand and efficient. Thank you.

Outdoor plumbing system repair+ Professionalism
bonita9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Carters was highly professional from beginning to end on this project. They kept us informed with every detail. They arrived when they said they would and each guy was so polite. They were fast and everything was cleaned up at the end. We were very impressed and would highly recommend for a main water leak in your yard!

Outdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Rhoda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician, Jacob Treon was great! Very professional and kind.

Outdoor plumbing system repair+ Professionalism
Duane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service technician Isaiah was very profession, clean cute, friendly and had the new outdoor water faucet installed in just a matter of minutes. He even attached our outside garden hose to insure that there has no leaking, etc. I would highly recommend this technician / plumber (and Carter plumbing ) to friends,…

Faucet installationOutdoor plumbing system repair
JaymeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Needed a broken hose bib replaced out back. Called around for estimates and Carter’s via Joedy gave me the best price after nicely applying a discount. The technician was courteous, knowledgeable, and helpful with any questions and concerns I had. I was very impressed with everyone I interacted with and will be…

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Nathanael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always a 5 star with Carter’s. Have had them out twice this year (for totally separate reasons) and had incredible service both times. They not only are spot on with their estimates, but they gave me options on repair and explained everything with full transparency. Have always had fair and respectable service with these guys.

Faucet installationPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Quality+ Professionalism
Blake5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Phil and Ryder have now done two plumbing dig jobs for my family. One at my grandmas and now one at my moms. They are always informative, quick, efficient and easy to work with. They did great work and always make sure to go above and beyond. Matt also came out and did the initial inspections for both jobs and…

Plumbing leak detectionOutdoor plumbing system repair+ Quality+ Professionalism+ Value
Adam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Paul and Brad were very professional and courteous when they arrived. They called to let me know that they were grabbing lunch before they came by, and when they didn't have a specific part, they told me that they were going to make a quick trip to pick it up. They came back and completed the job with in an hour of their first arrival time

Plumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality
Bradley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Carter's was competitively priced, very courteous and professional. They explained everything thoroughly and completed the job in a timely manner.

Outdoor plumbing system repair+ Punctuality+ Quality+ Professionalism
Mark13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job. Replaced an outdoor hose bib and installed an indoor shut off valve.

Faucet installationOutdoor plumbing system repair+ Responsiveness+ Punctuality
JasonLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Larry replaced 2 outside water spigots quickly and professionally. When he came out to give me an estimate and being later in the afternoon I asked how far out they were scheduling repairs, he replied "I can do it today!". Was great to hear and they had it finished in no time. Will call again when I need a pro!

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Professionalism
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

In a time of need Alex came through as a true champion professional, respectful of me and my new home.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Professionalism
Stephanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am so glad I called them! Their work was excellent ! Now I feel relieved about any concern I have about my main sewer inner with all the roots they cleaned. The camera was excellent and I could see all the way to the street line. Both young men were intent on doing the best job possible.they were friendly and very…

Outdoor plumbing system repairSewer repairService not listed+ Responsiveness+ Punctuality+ Quality
john2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did a great job! I’m very well pleased with their service and would recommend them to others. I would definitely use them again!

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Laura5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a tub that wouldn't drain and bubbles in the toilet when the shower ran and I knew this was not going to be fixed by liquid plumber. I called Carter's and the woman who answered was friendly and scheduled me for the morning of the next day, saying she would also give me a call if a time became available…

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Amy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Josh and Brandon came out today to fix our busted outdoor faucet. They worked in the sleet, got the job done fast, and were extremely polite, professional, and honest. I appreciate all their hard work, and will be using Carter’s in the future for our plumbing needs.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Professionalism
AudreyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We called Carter’s for a second opinion after a bad experience with a different plumbing company. They came out the next day and helped us to find the true root of our problem. They were, nice, thorough, and HONEST! They quickly got us on the books to fix the issue, everyone we encounter was professional and great…

Outdoor plumbing system repairSewer repair+ Responsiveness+ Punctuality+ Quality
Rachel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We had a leak near our water pit— they came out quickly to estimate it and the crew was thorough on the repair, despite hitting some snags due to our water pit’s proximity to underground electrical lines. I was impressed to receive text notifications with names and pictures of who they dispatched, as well as phone…

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
LawrenceEdited 11 months ago★★★★★

Rating only, no written review.

Garbage disposal installationWater heater installationOutdoor plumbing system repair

Show more outdoor plumbing system repair reviews (4 more) →

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 62%Overpriced 8%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation240$1.2k–$2.5k
Plumbing pipe repair181$322–$1.1k
Toilet repair147$176–$656
Drain cleaning137$161–$493
Plumbing leak detection124$78–$630
Plumbing leak repair98$227–$807
Faucet installation89$292–$593
Faucet repair81$166–$529

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