Experts Reviews · Company report
Carter's My Plumber logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Carter's My Plumber

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 2,947 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carter's My Plumber is better than 86% of leak detection services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carter's My Plumber is better than 86% of leak detection services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carter's My Plumber is better than 97% of leak detection services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carter's My Plumber is better than 84% of leak detection services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carter's My Plumber is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carter's My Plumber is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Carter's My Plumber for 8 kinds of job.

Carter's My Plumber for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.124
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$630
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 124 Google reviews tagged “Plumbing leak detection” · showing 20

Danita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We had a leak inside the house from an external spigot. Kelson quickly discovered the problem AND also found a leak in another section of the pipe that was hidden from my view. He was professional, courteous and efficient.

Paid $400–600OverpricedPlumbing leak detectionFaucet repair
A.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had a great experience with Carter’s plumbing. From the call to schedule to the repair. Called in the morning and John T. Was there within 2 hours. He found the leak, explained what had happened and had it fixed quickly, even providing pictures of the issue. Highly recommend!

Paid $200–400Reasonable pricePlumbing leak detectionPlumbing leak repair
Bethany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I had two emergency plumbing situations, and Brandon and Kelson from Carter Plumbing provided outstanding service.

Plumbing leak detectionSewer cleaningSewer repair
LindaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Carter’s plumbing did an excellent job repairing an issue we had and Helping us get our new home purchase ready for us to move in. Needed a lot of work and they are making it all happen beautifully!

Reasonable pricePlumbing leak detectionService not listed
Lynda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This is the second time I have used Carter’s. Both were emergencies. They were prompt, came to my home when they said they would, fixed the problem professionally and didn’t add services I didn’t need. I highly recommend them!

Plumbing leak detectionPlumbing leak repair
Leah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Quick and efficient service. Thank you!

Paid $400–600Reasonable pricePlumbing leak detection
JenniferLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Carters came out as scheduled on Friday. After inspection of a leak, a couple quotes were explained to me because there was a chance the pipe may be brittle and break when working on it, which would be a bit more work. They came on Monday as scheduled. Had family meet them at home, and they did a fantastic job. Dad…

Paid $200–400Great pricePlumbing leak detectionPlumbing pipe repair
JeffLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Kelson did a great job installing two new toilets in our office . On time , clean very professional work . Everything Carters has done has been great!

Paid $600–800Great priceWater heater installationDrain cleaningPlumbing leak detection
Elizabeth10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I'm so relieved that Zach was able to repair and fix our drain pipe for the kitchen sink. He was very through and showed us the pictures he took of the before and the completed work. Friendly, courteous and well spoken. The technicians Harry and Keyton were the same. I will call them again when needed. They were…

Plumbing leak detectionPlumbing pipe repair
Timothy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Brandon Yates was on time, caring, very professional, customer oriented, and the job was done in an expedient manner. Kudos to the hiring authority. It's always a pleasure to have work completed by your company.

Paid $400–600Not surePlumbing leak detectionPlumbing pipe repair+ Professionalism
Marsha9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Isaiah tackled a tough diagnostic issue with excellent diligence. He utilized supervision to make sure that all of our concerns were addressed & remained pleasant despite several delays & complications.

Paid $800–1,000Reasonable pricePlumbing leak detectionService not listed
Art12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Carter plumbing fixed a leak in my kitchen and corrected some plumbing issues from the original plumbing job done by another company. Zach the plumber was efficient, professional, and had a great way of explaining what he was doing. 10 out of 10! Carter plumbing is great!

Paid $200–400Reasonable pricePlumbing leak detectionPlumbing pipe repair+ Responsiveness+ Quality+ Professionalism
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Wes was wonderful and very knowledgeable!!’

Paid $1–100Great pricePlumbing leak detection
Francene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very knowledgeable and nice 👍

Paid $400–500Reasonable pricePlumbing leak detectionPlumbing pipe repair
DouglasLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Had the team back in to flush the tankless they installed before and to add a sediment filter to help protect it. They did a great job provided me guidance throughout. Best of all, they were able to do the flush and install the filter in the same session - no waiting on parts or rescheduling. If you want it done…

Plumbing leak detectionWater heater installation+ Responsiveness+ Punctuality+ Professionalism
Monica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I cannot say enough good things about Carter's. I had used them in the past. So when I had a recent emergency (involving several issues), I called them again. The office staff was so friendly. And the technicians were very helpful and responsive. First, I worked with Harry Miller. He was very nice and professional.…

Paid $1,000+Reasonable priceToilet repairDrain cleaningPlumbing leak detection
Susan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had an emergency and needed a plumber to check the main waterline to the house for a leak. I called on a Sunday and they were there at 8 o’clock Monday morning and did a complete and thorough job and found no leaks and was able to confirm that and show us using his technical equipment. We are extremely thankful…

Paid $1–100Great pricePlumbing leak detection
Bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I had two new faucets and shut off valves installed.

Paid $1,000+Reasonable pricePlumbing leak detectionFaucet installationPlumbing leak repair
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Arrived on time…very professional. Isiaha evaluated the problem and a cost to repair.

Paid $600–700Reasonable pricePlumbing leak detection
JLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Peyton came right out as scheduled. Quick, clean, professional and was even perfectly happy to show me what he was finding with the repair work I needed. Carter's My Plumber offers better prices than their competitors as well. Thank you for your work! -Repaired leaking water heater pipework -Installed a new garbage…

Paid $900–1,000Reasonable priceGarbage disposal installationPlumbing leak detectionPlumbing pipe repair

Show more plumbing leak detection reviews (104 more) →

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 62%Overpriced 8%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation240$1.2k–$2.5k
Plumbing pipe repair181$322–$1.1k
Toilet repair147$176–$656
Drain cleaning137$161–$493
Plumbing leak detection124$78–$630
Plumbing leak repair98$227–$807
Faucet installation89$292–$593
Faucet repair81$166–$529

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