Experts Reviews · Company report
Carter's My Plumber logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Carter's My Plumber

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 2,947 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carter's My Plumber is better than 86% of leak detection services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carter's My Plumber is better than 86% of leak detection services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carter's My Plumber is better than 97% of leak detection services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carter's My Plumber is better than 84% of leak detection services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carter's My Plumber is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carter's My Plumber is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Carter's My Plumber for 8 kinds of job.

Carter's My Plumber for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.98
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$807
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 98 Google reviews tagged “Plumbing leak repair” · showing 40

Anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The plumber was excellent. He explained every possibility that could be the problem. The issue was a simple solution, and the least expensive. He was honest, and not trying to gouge me.

Paid $1–200Great pricePlumbing leak repair
A.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had a great experience with Carter’s plumbing. From the call to schedule to the repair. Called in the morning and John T. Was there within 2 hours. He found the leak, explained what had happened and had it fixed quickly, even providing pictures of the issue. Highly recommend!

Paid $200–400Reasonable pricePlumbing leak detectionPlumbing leak repair
Lynda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This is the second time I have used Carter’s. Both were emergencies. They were prompt, came to my home when they said they would, fixed the problem professionally and didn’t add services I didn’t need. I highly recommend them!

Plumbing leak detectionPlumbing leak repair
Connie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Gabe explained what needed to be done and did a great job.

Paid $200–400Not surePlumbing leak repair
Sandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I had issues with my kitchen faucet. Carter’s My Plumber came ~ cleaned out the kitchen faucet lines and replaced the nozzle head and a filter. The faucet works perfectly now. The kitchen area was clean which I was very pleased about.

Paid $200–400Great priceFaucet repairPlumbing leak repair
Ben3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great same day service to fix a leak in my crawl space and phenomenal customer service!

Paid $800–1,000Reasonable pricePlumbing pipe repairPlumbing leak repair
Dan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Repair was quick and well done!! Thank you so much for your very quick response to this issue!!

Paid $400–600Not surePlumbing pipe repairFaucet repairPlumbing leak repair
Amber5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Quick response and fixed fast. Perfect service!

Paid $1–200Great pricePlumbing leak repair
Chuck1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Gabriel was honest, knowledgeable, energetic, and pleasant. Not only that, but he thoughtfully wore disposable booties in my house. I was very impressed with Gabriel’s workmanship and would not hesitate to recommend and/or use Carter’s My Plumber again. - Chuck Walton

Paid $200–400Reasonable pricePlumbing leak repair
TomLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have had Joshua out to my small business several times now. Carter 100% stands behind thier work. I never hear any dumb sales pitches. They have performed multiple different tasks, jobs, installs for me. (even some speciality stuff for my particualar business). Price is right, price is fair. Good company to work with.

Paid $1–200Great priceToilet repairWater heater installationPlumbing pipe repair
Bonnie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The bathroom sink started to leak, we called Carters Plumbing and less than two hours later a technician was at our home. The technician explained the problem and our choices for a fix. He completed installation of a new sink and faucet the same day. Carter’s is a great choice.

Great priceFaucet repairPlumbing leak repair
Donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had a spigot, leaking into my crawl space, and the shut off valve was broken. Wes came out in fixed, my broken shut off valve and replaced my spigot. Very thankful for the prompt response and a great job.

Paid $800–1,000Reasonable pricePlumbing pipe repairPlumbing leak repair
Diana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

I had valves/faucets replaced for a new washer hookup.

Paid $400–600Not sureFaucet installationPlumbing leak repair
Shirley8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Alex was extremely helpful and was able to help me resolve my issues with the leak under my Kitchen sink.

Paid $400–600Reasonable pricePlumbing leak repair
Monica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I cannot say enough good things about Carter's. I had used them in the past. So when I had a recent emergency (involving several issues), I called them again. The office staff was so friendly. And the technicians were very helpful and responsive. First, I worked with Harry Miller. He was very nice and professional.…

Paid $1,000+Reasonable priceToilet repairDrain cleaningPlumbing leak detection
A5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The gentleman was very professional and very kind. He was able to come in and repair the leak and he did his repair very timely. We did paperwork and he was so very kind . Thank you for being prompt and considerate.

Paid $200–300Reasonable pricePlumbing leak repair
HaihongLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

good service. from first call to job done in less than 4 hrs. reasonable cost as well.

Plumbing leak repair
Bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I had two new faucets and shut off valves installed.

Paid $1,000+Reasonable pricePlumbing leak detectionFaucet installationPlumbing leak repair
TomLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Quick service and very easy to work with. The technician quickly diagnose the issue had parts available immediately and made the entire process painless. We appreciate their professionalism and great service! Kelson was great!

Paid $500–600Reasonable priceWater heater installationPlumbing leak repair
Shawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Alex Parkhurst was our technician. He did an amazing job at changing out our toilet and tub drains. He was very thorough and professional. He explained everything he had completed and made sure we were satisfied. We highly recommend Carter and specifically Alex.

Paid $1,000+Reasonable pricePlumbing leak repair
VedaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

So glad I called Carter's my plumber. The leak I had that was coming from under my refrigerator and the water was oozing up in between the planks of my flooring was just about to drive me crazy. It made me so nervous and upset that I ended up getting a fever blister above my upper lip in the center. So glad they…

Paid $200–300Reasonable pricePlumbing leak repair
Adam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Always professional, on time, efficient and reasonable on price. Every technician does a great job not only diagnosing and resolving the issue but educating the homeowner. Thanks again!

Paid $100–200Reasonable pricePlumbing leak repair
Guy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Technician was great. Not sure how I feel about paying $245 for a water valve install.

Paid $200–300Not surePlumbing leak repair
Gayle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Words can not express how happy I am with Carter's My Plumber. They have completed several jobs for me at two houses and also my office. They show up when they say they will, send text and call when on their way, they diagnosis the problem fast and complete the work promptly. They are affordable, knowledgeable,…

Paid $300–400Great priceToilet repairShower installationDrain cleaning
Rose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Very knowledgeable & efficient gentlemen who obviously knew what they were doing.

Paid $100–200Reasonable priceToilet repairPlumbing leak repair
Gary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★

The exterior water line repair was handled with skill and attention to detail in a timely manner. However, I was disappointed that I had to pay $2000 to fix a fitting that they had installed only 3 years ago when they repaired a leak in that same water line for $2600 with a 2-year warranty. An underground water line…

Paid $1,000+OverpricedPlumbing leak repair
ChrisLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Carter's is the only plumber I call. Fast, quality service every time.

Reasonable pricePlumbing leak repair
Dee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I was very impressed with Alex R., he assessed our shower leak quickly and efficiently. He was professional, knowledgeable and very polite. His co-worker came out to assist and she was also very professional and helpful. Thank you both, I appreciate your hard work!!!

Paid $600–700Great pricePlumbing leak detectionPlumbing leak repair
donna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Our water softener had a melydown. It sent the beeds from it's innards thru our whole water system. John had to clean them out from every water line. This service was as good as it gets. John was professional, courteous, friendly, knowledgeable and an overall great guy. His professional knowledge was excellent and…

Paid $1,000+Great priceDrain cleaningPlumbing pipe repairFaucet repair
Peter6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Show up early and finished in a timely manner. Would call again for sure.

Paid $700–800Reasonable priceToilet installationPlumbing leak repair
Troy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Alex from Carter's was quick to check on our plumbing leak (responding within hours of calling) and was able to replace all of our under house piping within a day. They were also quick to respond to a follow up issue and always professional as well as reasonably priced.

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing leak repair
Destiny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've called Carter's twice to repair leaks, most recent one last week. Both times they were very quick to respond and repair the leaks. Very professional and knowledgeable!

Paid $800–900Reasonable pricePlumbing leak repair
JamesLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a leak from my spigot in my crawl space. Peyton installed a new spigot and sealed up the hole that was around it. Good work, done quickly.

Paid $400–500Reasonable pricePlumbing leak repair
CareyLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Not cheap, but a professional and complete job that resolved my plumbing problem. The technician was polite and took the time to ensure the job was completed correctly and without issues. Appreciate the attention to details.

Paid $800–900OverpricedPlumbing pipe repairPlumbing leak repair
Monte7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Really appreciated the service and friendliness that Brandon provided; he was quick and answered all of our questions.

Paid $100–200Great pricePlumbing leak detectionPlumbing leak repair
One4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

I call them and they told me that the water is leak 445 Gal in hours. They leave without fix and they told me to call be back later but did not call be back. I have to call another plumber and fix. I pay them $380 and did not fix anythings. didn't recomand this service...

Paid $300–400OverpricedPlumbing leak repair
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very helpful

Plumbing leak detectionGarbage disposal installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thought I had a leak, pressure would drop to a small trickle when flushing toilet and using faucets in another room….. Gabriel service tech asked a couple question then verbally explained what exactly was going on. We replaced our water softener system due to the 22 year old system breaking down…. New system price…

Paid $1,000+Great pricePlumbing leak repair
SteveLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have used several plumbers in the past, but I will now say Carter’s My Plumber without hesitation. Had a leak under the slab. They correctly diagnosed the issue, explained what the repair process would be and executed the plan. Very thorough and extremely professional. Thanks to everyone at Carter’s My Plumber.…

Water heater installationPlumbing leak detectionPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
BillLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

3/25/25 Update. Andrew and Ryan were out today to replace our water heater. They did a great job and were in and out with no mess and no fuss! The rest still applies ! Very responsive! Joe and Keith were great to work with! I can not say enough good things about the service Carter's provided. Thank you for the help! Bill

Water heater installationPlumbing pipe repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality

Show more plumbing leak repair reviews (58 more) →

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 62%Overpriced 8%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation240$1.2k–$2.5k
Plumbing pipe repair181$322–$1.1k
Toilet repair147$176–$656
Drain cleaning137$161–$493
Plumbing leak detection124$78–$630
Plumbing leak repair98$227–$807
Faucet installation89$292–$593
Faucet repair81$166–$529

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