Experts Reviews · Company report
Carter's My Plumber logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Carter's My Plumber

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 2,947 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carter's My Plumber is better than 86% of leak detection services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carter's My Plumber is better than 86% of leak detection services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carter's My Plumber is better than 97% of leak detection services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carter's My Plumber is better than 84% of leak detection services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carter's My Plumber is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carter's My Plumber is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Carter's My Plumber for 8 kinds of job.

Carter's My Plumber for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.181
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$322–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 181 Google reviews tagged “Plumbing pipe repair” · showing 20

DianeLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Friendly and knowledgeable service!

Paid $200–400Reasonable pricePlumbing pipe repair
Becky10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Excellent service. Technician was efficient and explained clearly what was wrong with the drain and faucet. Everything is working perfectly now.

Paid $600–800Reasonable pricePlumbing pipe repairFaucet installation
Mark10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The guys got it done. I’m very happy with their work and being so timely. Thanks so much!! Carter is my plumber !!

Customer photo from Mark's reviewCustomer photo from Mark's review
Plumbing pipe repair
RandyLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Technician was polite and knowledgeable. Job was finished in a timely manor and I am very satisfied with the results.

Paid $1,800–2,000Reasonable priceToilet repairPlumbing pipe repair
Cheryl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

I was pleased with the work done to put our kitchen sink hot water and dishwasher on separate shut offs, but when I asked if the cold water valve could also be replaced while here, i was told it would be another $195. The quoted price for the two shut offs was already over $400, so I was very surprised that the cold…

Paid $400–600OverpricedPlumbing pipe repair
Amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Wes was very professional and answered all of my questions. I was extremely happy with the work.

Paid $1,200–1,400Reasonable pricePlumbing pipe repair
JenniferLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Carters came out as scheduled on Friday. After inspection of a leak, a couple quotes were explained to me because there was a chance the pipe may be brittle and break when working on it, which would be a bit more work. They came on Monday as scheduled. Had family meet them at home, and they did a fantastic job. Dad…

Paid $200–400Great pricePlumbing leak detectionPlumbing pipe repair
Kay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Carter's sent an awesome plumer who did an outstanding job for our family! I can not thank him enough for all the hard work and dedication to a job well done! We will be calling Carter's My Plumber for any other needs in the future!

Faucet installationGarbage disposal installationToilet installation
Arvin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Excellent service by a friendly serviceman.

Paid $400–600Reasonable pricePlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Zachary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great experience! Technician was very professional and polite. Fast work, reasonable up front pricing! Thank you

Paid $200–400Reasonable pricePlumbing pipe repair
Pete14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Had a shower leak at the neck. Before they said the wall needed broken into they tried 2 different tools and ultimately had a supervisor look at it. He was able to make the job easier for our technician and they installed new neck and shower head with no damage to our tile.

Paid $1–200Great pricePlumbing pipe repairShower repair
NickLocal Guide · 239 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I called Carter’s after two disastrous, unexpected sewage back ups in our pre-war home’s finished basement (due to Citizens Energy Group’s ancient sewer system). Carter’s installed an updated lateral (“main”) line, small pump system in the basement, back flow valve, and clean out. Our experience with everyone at the…

Reasonable pricePlumbing pipe repairSewer cleaningSewer repair
IanLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Service was fast and complete!

Paid $600–800Reasonable pricePlumbing pipe repairFaucet repair
john4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★

Great tech hard working. Fixed the problems. Timely friendly.

Paid $2,000+Reasonable pricePlumbing pipe repairFaucet repair
Susan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Carter's plumbers have always been there when I have needed them. Everyone of their employees has been punctual, polite and extremely good at their job. They have put in a tankless water heater, a new sump pump with a back up battery, and most recently, a french drain. They also fixed a leak from my dish washer…

Paid $1,400–1,600Reasonable pricePlumbing pipe repairFaucet repairWater heater repair
Ben3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great same day service to fix a leak in my crawl space and phenomenal customer service!

Paid $800–1,000Reasonable pricePlumbing pipe repairPlumbing leak repair
Elizabeth10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I'm so relieved that Zach was able to repair and fix our drain pipe for the kitchen sink. He was very through and showed us the pictures he took of the before and the completed work. Friendly, courteous and well spoken. The technicians Harry and Keyton were the same. I will call them again when needed. They were…

Plumbing leak detectionPlumbing pipe repair
Dan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Repair was quick and well done!! Thank you so much for your very quick response to this issue!!

Paid $400–600Not surePlumbing pipe repairFaucet repairPlumbing leak repair
Richard7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My home has been prone to plumbing issues since we’ve owned it. I have been relying on Carter’s this calendar year, and I couldn’t be happier with the quality of service. Their technicians listen to their customers’ concerns. They are friendly, honest, and refuse to quit until everything is the best they can make…

Paid $400–600Reasonable pricePlumbing pipe repair
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

So thankful for Wesley- he fixed our complex plumbing issue and we are difficult customers…. 10 starts off the record

Paid $200–400Reasonable pricePlumbing pipe repairFaucet repair

Show more plumbing pipe repair reviews (161 more) →

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 62%Overpriced 8%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation240$1.2k–$2.5k
Plumbing pipe repair181$322–$1.1k
Toilet repair147$176–$656
Drain cleaning137$161–$493
Plumbing leak detection124$78–$630
Plumbing leak repair98$227–$807
Faucet installation89$292–$593
Faucet repair81$166–$529

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