Experts Reviews · Company report
Carter's My Plumber logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Carter's My Plumber

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 2,947 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carter's My Plumber is better than 86% of leak detection services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carter's My Plumber is better than 86% of leak detection services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carter's My Plumber is better than 97% of leak detection services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carter's My Plumber is better than 84% of leak detection services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carter's My Plumber is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carter's My Plumber is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Carter's My Plumber for 8 kinds of job.

Carter's My Plumber for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$375–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 26
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 34 Google reviews tagged “Sewer repair” · showing 20

Will1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Joshua was very respectful, knowledgeable and took pride in serving my home for my family with the utmost professionalism. I was very pleased with Carter's My Plumber. For my first experience with your company I would say it was excellent thank you again.

Paid $1–200Reasonable priceWater heater repairSewer repairService not listed
Bethany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I had two emergency plumbing situations, and Brandon and Kelson from Carter Plumbing provided outstanding service.

Plumbing leak detectionSewer cleaningSewer repair
Cheri9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Alex visited my home and diagnosed the issue with my sewer pump odor. He was extremely courteous, helpful and professional. Thank you for coming out quickly and resolving my concerns!!

Paid $200–400Not sureSewer repair
NickLocal Guide · 239 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I called Carter’s after two disastrous, unexpected sewage back ups in our pre-war home’s finished basement (due to Citizens Energy Group’s ancient sewer system). Carter’s installed an updated lateral (“main”) line, small pump system in the basement, back flow valve, and clean out. Our experience with everyone at the…

Reasonable pricePlumbing pipe repairSewer cleaningSewer repair
Jacqueline5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I couldn’t ask for a friendlier, more knowledgeable technician than Jason! In fact, we have another project and I specifically asked for him. Very informative and trustworthy!

Paid $1,000–1,200Reasonable priceSewer repair
Brian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Had a couple of family members come over to escape the tornadic weather threat and sleep in the basement for the night. After a couple of showers we realized the waste lift pump wasn’t working so we just discontinued the use of all plumbing in the basement for the evening. Being proactive I thought I would submit an…

Customer photo from Brian's reviewCustomer photo from Brian's review
Paid $2,000+Reasonable priceWater heater installationSewer repairSump pump installation
JosephLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Jared did a very good job, quick and professionally done. Definitely recommend Carter's in Greenwood

Paid $1,000+Reasonable priceSewer cleaningSewer repair
Jim11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Tech was very nice and curious, came to relocate sewer line and placed pins for upcoming repair.

Sewer repair
Mr.Local Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

While most companies won't take the time to come out and do something without charging an arm and a leg these guys came out and assess the problem and told me exactly how to fix it if I would like to do it on my own. What more can you ask for? That's simply awesome service. I will be using this company again.

Great priceSewer repair
Brittany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

West and Peyton installed a new water heater for us. They were friendly and knowledgeable. We have used Carters several times for plumbing issues and will continue to use them. Highly recommend!

Water heater installationSewer repair+ Responsiveness+ Punctuality+ Quality
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Luke was patient, knowledgeable, friendly, and skilled

Plumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Whitney4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Elijah was great!

Plumbing leak detectionPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
BrianLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brandon did a great job repairing my main line and the leaks in my piping. It was a fair price and the job looks great.

Plumbing leak repairSewer repair+ Responsiveness+ Punctuality+ Quality
KatieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Prompt delivery of service! They explained the work they were doing and were courteous and professional.

Sewer repair+ Punctuality+ Professionalism
Catherine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Luke Schreiber was fantastic! Extremely knowledgeable and made the process a breeze. I was having trouble at my office with the main sewer drain. I would highly recommend. -Catherine Folger AKA Jewelry Judge of Indianapolis

Sewer repair+ Responsiveness+ Punctuality+ Quality
Stephanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am so glad I called them! Their work was excellent ! Now I feel relieved about any concern I have about my main sewer inner with all the roots they cleaned. The camera was excellent and I could see all the way to the street line. Both young men were intent on doing the best job possible.they were friendly and very…

Outdoor plumbing system repairSewer repairService not listed+ Responsiveness+ Punctuality+ Quality
john2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did a great job! I’m very well pleased with their service and would recommend them to others. I would definitely use them again!

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Ron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly recommend Carter’s My Plumber for any of your plumbing needs!!! Had two previous local plumbers go to my property for clogged drainage issue caused by tree roots in the line going out to the street. Both companies said the whole line needs to be dug up and replaced, needing an excavator, permits, etc… And…

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Needed an emergency plumber. Tonya was great and helped get someone out. Sean came out, he was not on call. He was very professional, polite, and helped fix our issue. Would definitely recommend and use them again.

Sewer repairService not listed+ Responsiveness+ Punctuality+ Quality
AudreyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We called Carter’s for a second opinion after a bad experience with a different plumbing company. They came out the next day and helped us to find the true root of our problem. They were, nice, thorough, and HONEST! They quickly got us on the books to fix the issue, everyone we encounter was professional and great…

Outdoor plumbing system repairSewer repair+ Responsiveness+ Punctuality+ Quality

Show more sewer repair reviews (14 more) →

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 62%Overpriced 8%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation240$1.2k–$2.5k
Plumbing pipe repair181$322–$1.1k
Toilet repair147$176–$656
Drain cleaning137$161–$493
Plumbing leak detection124$78–$630
Plumbing leak repair98$227–$807
Faucet installation89$292–$593
Faucet repair81$166–$529

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