Experts Reviews · Company report
Carter's My Plumber logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Carter's My Plumber

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 2,947 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carter's My Plumber is better than 86% of leak detection services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carter's My Plumber is better than 86% of leak detection services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carter's My Plumber is better than 97% of leak detection services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carter's My Plumber is better than 84% of leak detection services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carter's My Plumber is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carter's My Plumber is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Carter's My Plumber for 8 kinds of job.

Carter's My Plumber for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$800–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$261–$931
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.83%

All 40 Google reviews tagged “Shower repair” · showing 20

Dick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★

Alex was excellent in completing the tasks that needed to be done. He also did all he could to control the cost of the visit. I was hoping Carter’s would be more reasonable than Hope, Peterman and others concerning costs. Alex changed out 3 flappers in toilets and diagnosed a leaky shower valve. I needed the…

Paid $800–1,000OverpricedToilet repairShower repair
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Gabrielle was pleasant and professional. He quickly resolved the issue.

Paid $400–600Reasonable priceFaucet repairShower repair
Pete14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Had a shower leak at the neck. Before they said the wall needed broken into they tried 2 different tools and ultimately had a supervisor look at it. He was able to make the job easier for our technician and they installed new neck and shower head with no damage to our tile.

Paid $1–200Great pricePlumbing pipe repairShower repair
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our Plumbing Technician Gabriel was very knowledgeable and gave my family good choices and in the end we were very satisfied with the end result, great product, and overall fast and quality service my family received. My family and I, if needed, will use Carter Plumbing in the future.

Paid $200–400Reasonable priceFaucet installationShower repair
Aiden10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Can’t say enough positive things! Wesley Bash was my plumber and he got my old, stubborn shower cartridge out and placed the new one in a jiffy. Super friendly, explained everything, and was QUICK; couldn’t have been here longer than 45 minutes. Carter’s will continue to be my plumber!

Paid $400–600Reasonable priceShower repair
Monica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I cannot say enough good things about Carter's. I had used them in the past. So when I had a recent emergency (involving several issues), I called them again. The office staff was so friendly. And the technicians were very helpful and responsive. First, I worked with Harry Miller. He was very nice and professional.…

Paid $1,000+Reasonable priceToilet repairDrain cleaningPlumbing leak detection
Tarra9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alex did a great job with our toilet and shower repairs. He was on time, polite and very knowledgeable. We have used Carter’s My Plumber before and will continue to use them.

Paid $200–300Great priceToilet repairShower repair
vishal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a plumbing issue in one of my bathrooms upstairs and I was hesitant at first since I’ve heard Plumbing can be a very expensive deal but wanted to get the issue fixed by a professional only. Carter’s my plumber are reasonably priced and they fix the issue right away. They are prompt in their service and also…

Paid $100–200Reasonable pricePlumbing leak detectionFaucet installationShower repair
Christle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Wesley was prompt, courteous and very professional. He's very good at his craft, he found our leak quickly and repaired it. It was a pleasure doing business with him and Carters My Plummer. Great customer service and we definitely recommend this company.👍👍

Plumbing leak detectionShower repairPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
J13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Alex was very friendly, professional, and expedient with his work, which involved replacing my two shower faucets’ cartridges. He was able to complete the work in under 45 minutes. And Tanya at the office was very helpful in making the appt so quickly today. I’ve always been happy with CartersMyPlumber !

Faucet repairShower repair+ Responsiveness+ Punctuality+ Quality
DONNA6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Tankless hot water heater service, was scheduled promptly, appointment was on time, Peyton was professional, polite, & thorough!

Shower repairToilet repair+ Responsiveness+ Punctuality+ Professionalism
kjbget1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Doing business with this company has been a wonderful experience they've done all my plumbing needs they've always given me a decent prize and quality friendly service

Toilet installationWater heater installationFaucet repair
Amy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very affordable and great quality professional service from Bailey. Thank you!

Plumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
KennLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brandon was one of the most courteous and knowledgeable plumbers I have ever used.

Faucet installationShower repair+ Responsiveness+ Punctuality+ Quality
Mark10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bailey did an outstanding and quick job installing a Kohler shower cartridge replacement kit. Bailey is polite, courteous, and very professional. For future plumbing needs, I will ask for Bailey by name.

Shower repair+ Responsiveness+ Punctuality+ Quality
SandraLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called because both of my bathrooms seemed to have developed leaks. Tim was very thorough in showing me what the problem was, showing me where the water was leaking. AND when it turned out to be a sealing problem rather than a plumbing problem, he gave me advice on how to get the repairs done. I very grateful that…

Shower repair+ Responsiveness+ Punctuality+ Quality
PLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alex was very professional and on time. He examined the issue and let me know his thoughts and quotes for the repair. 5/5

Shower repair+ Responsiveness+ Punctuality+ Quality
Debra10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jerrad was AMAZING! He was thorough, thoughtful, pleasant, knowledgeable and very kind. Unknowingly, my tub was pouring out water into the tub all night and the handle couldn't shut it off. While here, I asked him questions about how I could fix my toilet (that ran for 6 minutes per flush) and the garbage disposal…

Garbage disposal installationShower repairToilet repair+ Responsiveness+ Punctuality+ Quality
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called for service and they were able to come to my home within 2 hours of my service call. ! My technician Brad W. was very helpful and explained all of the repairs and warranty while he was here. He was very respectful of my home and did good clean work! I will be asking them to send him back the next time I need their services!

Plumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Whitney4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Elijah was great!

Plumbing leak detectionPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality

Show more shower repair reviews (20 more) →

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 62%Overpriced 8%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation240$1.2k–$2.5k
Plumbing pipe repair181$322–$1.1k
Toilet repair147$176–$656
Drain cleaning137$161–$493
Plumbing leak detection124$78–$630
Plumbing leak repair98$227–$807
Faucet installation89$292–$593
Faucet repair81$166–$529

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