Experts Reviews · Company report
Carter's My Plumber logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Carter's My Plumber

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 2,947 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carter's My Plumber is better than 86% of leak detection services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carter's My Plumber is better than 86% of leak detection services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carter's My Plumber is better than 97% of leak detection services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carter's My Plumber is better than 84% of leak detection services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carter's My Plumber is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carter's My Plumber is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Carter's My Plumber for 8 kinds of job.

Carter's My Plumber for sump pump installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$2,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 22 Google reviews tagged “Sump pump installation” · showing 20

Cory4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Provided several options to address my backup sump pump concerns. It cost me more than what I had budgeted, however another flooded basement far outweighs the cost. Jerred was extremely efficient and adjusted his schedule to meet my time restrictions. Jim was also very helpful in explaining my options, and saving…

Paid $2,000+Reasonable priceSump pump installation
ScottLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Kelson came out to replace my sump pump and basement t pump . He fixed the numerous issues w the old set up . He greatly improved the basement system and smells Additionally he showed me all the necessary . Very Honest and Professional.

Customer photo from Scott's review
Paid $1–100Great priceSump pump installation
Dick9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

First time I used this company. I read all the reviews and was impressed. Scheduling was quick.

Paid $1,000–1,200Reasonable priceSump pump installation
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had Carter’s My Plumber install a toilet, water softener, whole-home carbon filter, and backup sump pump in our new home. Zach R. came out the day after I called, provided clear and complete pricing, and did not pressure us toward any particular option. The pricing outlined for the work was fair. John T.…

Paid $2,000+Reasonable priceWater heater installationToilet installationSump pump installation
Susi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

These guys showed up much sooner than expected and got the problem diagnosed in less than 15 mins. Gave me the options for remedying the issue and got me on the schedule to make the repair a couple days later. The delay was only due to needing to get the part they don’t usually stock. Their tech showed up timely and…

Paid $2,000+Reasonable priceSump pump installation
vandana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I would highly recommend Carter Plumbing as everything from initial call to service provided was exemplary. Our old water heater had a good run and it was time for replacement. They came out and only provided quote for what we requested and did not push for anything else. We ended adding multiple other items such…

Paid $2,000+Water heater installationSump pump installationService not listed
Frank4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★

The service technicians were professional ,courteous and knowledgeable. They did the repair in a reasonable amount of time. I would recommend Carters 👌

Paid $1,200–1,400OverpricedSump pump installationService not listed
Brian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Had a couple of family members come over to escape the tornadic weather threat and sleep in the basement for the night. After a couple of showers we realized the waste lift pump wasn’t working so we just discontinued the use of all plumbing in the basement for the evening. Being proactive I thought I would submit an…

Customer photo from Brian's reviewCustomer photo from Brian's review
Paid $2,000+Reasonable priceWater heater installationSewer repairSump pump installation
LouisLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Top people, great service and very quick response. Very professional

Paid $1,000+Reasonable priceSump pump repairSump pump installation
patty7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I called to get a quote on replacing my water heater and the salesman was out the at the exact time we discussed. We decided on what needed to be done and they were at my house to replace my heater when I scheduled it. The guys that did the installation were very nice and considerate and explained what they were…

Paid $1,000+Reasonable priceWater heater installationSump pump installation
Glenn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We really like Carter's. They are quick to respond, efficient, and friendly. Their costs seem appropriate. Plumbers are professionals and deserve professional treatment.

Sump pump installation+ Quality
Janet4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Fantastic service as always! Brandon did an excellent job!

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service! I had a water line break into my crawl space and they were able to get out quickly to get it fixed up for me! They also installed a sump pump. Phillip and Ryder were super knowledgeable, incredibly kind, and respectful of my home. Will definitely be using them again if I have any future plumbing needs.

Plumbing pipe repairSump pump installation+ Responsiveness+ Punctuality+ Quality
kimmie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am very please with the quality of work and professionalism. Thank you

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Scott10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Thank you for replacing my sump pump and water heater. Service was fast and friendly. We will absolutely use Carter again.

Water heater installationSump pump installation
Merilee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great work and very responsive. I really appreciated the friendliness and professionalism of Paul who did the repairs. The quantity of the service was great! This is my fourth time using Carter’s (all for different things - sump pump, tankless water heater, water softener, septic lift and garbage disposal. All…

Garbage disposal installationSump pump installation+ Responsiveness+ Punctuality+ Quality
JamesLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Just had Carter's out to fix a clogged sewer line. What a great company! I called at 7:00pm and he was done before 9:00pm. Thanks to Joedy for the great service. If I need anything in the future I will call Carter's first. 1/18/16

Sump pump installation
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Needed to get a sump pump replaced. Got an appointment sooner than I thought. Jacob was able to come earlier and did a great job. Spent time to answer all of my questions and finished the job quickly. Highly recommend Carter’s.

Sump pump installation+ Responsiveness+ Punctuality+ Quality
Sue2 months ago★★★★★

Rating only, no written review.

Paid $2,000+Reasonable priceSump pump repairSump pump installation
Louise3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Rating only, no written review.

Paid $800–1,000Reasonable priceToilet repairToilet installationSump pump installation

Show more sump pump installation reviews (2 more) →

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 62%Overpriced 8%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation240$1.2k–$2.5k
Plumbing pipe repair181$322–$1.1k
Toilet repair147$176–$656
Drain cleaning137$161–$493
Plumbing leak detection124$78–$630
Plumbing leak repair98$227–$807
Faucet installation89$292–$593
Faucet repair81$166–$529

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