Experts Reviews · Company report
Carter's My Plumber logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Carter's My Plumber

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 2,947 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Carter's My Plumber is better than 86% of leak detection services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Carter's My Plumber is better than 86% of leak detection services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Carter's My Plumber is better than 97% of leak detection services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Carter's My Plumber is better than 84% of leak detection services.A
84
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Carter's My Plumber is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Carter's My Plumber is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Carter's My Plumber for 8 kinds of job.

Carter's My Plumber for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.241
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 241 Google reviews tagged “Water heater installation” · showing 20

alan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Jarred did a great job. Very professional. Treated our home like it was his own. Great job Jarred!

Paid $2,000+Reasonable priceWater heater installation
Jo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Prompt and courteous service from everyone. Explained new water heater functions thoroughly. Would recommend this service

Paid $2,000+Reasonable priceWater heater installation
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Was on time and did a great job.

Paid $2,000+OverpricedWater heater installation
Fred2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★

Kelton my tech was very professional. They came out in the early afternoon and had the water heater replaced later that same afternoon. Very good looking installation. Everything was working and leaned up before the techs left.

Paid $2,000+Not sureWater heater installation
ken2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★

Same day

Customer photo from ken's review
Paid $2,000+Reasonable priceWater heater installation
Melanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very efficient and professional service. Technician Alex Brown was very courteous and personable.

Paid $2,000+Reasonable priceWater heater installation
Paula3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★

We have used Carter’s several times, inside and outside the house. They are quick to provide service, give fair estimates before doing work. And stuff works when they are done.

Paid $400–600Reasonable priceWater heater installationFaucet repairFaucet installation
Lynda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

He was here same day and everything was up and running within a few hours. Cleaned things up so no mess for us. Thankful!

Paid $2,000+Not sureWater heater installation
Andrew9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Super impressed how quickly they responded. From my phone call to completion of the job was less than 4 hours. Impressive! On second visit, they fixed my softener and Kelson was quick to diagnose and repair the unit. He was in and out very quickly.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Danita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Our old water heater quit working, we called Carter’s My Plumber at 1:50 pm and Joedy arrived an hour after our call to evaluate what was going on. We had a new water heater installed by 10:30 the next morning. Everyone we interacted with was helpful, answered our questions, friendly, and professional. We are very…

Paid $2,000+Reasonable priceWater heater installation
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Kelson was awesome! He was very professional and efficient and did a great job!

Paid $2,000+OverpricedWater heater installation
LINDSAY1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

He was very professional and efficient. He answered all my questions and was very helpful. I would recommend Carter Plumbing and this technician!!

Paid $2,000+Reasonable priceWater heater installation
Jeri6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I needed a new water heater and the pricing was reasonable. Both Keith and Kelson did a wonderful job despite the fact that my water heater was on the second floor. Carter's My Plumber did a fantastic job and I would recommend them to anyone!

Paid $2,000+Reasonable priceWater heater installation
Ruth10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Wesley Bash installed my new water heater the same day I called. He was professional, prompt and courteous!! Rare qualities these days!! Thanks!

Paid $2,000+Great priceWater heater installation
BJLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The service man was very efficient and knowledgeable. The installation went smoothly and was completed in a timely manner.

Paid $2,000+OverpricedWater heater installation
JohnLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My water heater died during the night. Called them first thing in the morning and they were at my home early in the afternoon with a new unit. Unit was installed and working by 4 pm. Easy to work with, fair price would highly recommend. John

Paid $2,000+Reasonable priceWater heater installation
Garrett3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Mr. John Tex did a great job on the water heater - very professional and answered all our questions!

Water heater installation+ Punctuality+ Quality+ Professionalism
Mary15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Kevin was professional. He gave me options. He worked quickly and kept me informed. Very nice person

Paid $1,800–2,000Reasonable priceToilet installation+ Responsiveness+ Punctuality+ Quality
CatherineLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Carter’s My Plumber is my new go-to plumber. We had our water heater crack and they came out same day and replaced it. They worked with my insurance, checked my water heater for warranty coverage, and educated me on my options. They are seriously fast. And everyone I spoke to was super nice. Joey helped us out the…

Paid $1,200–1,400Reasonable priceWater heater installation
RebeccaH4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent service. Knowledgeable, friendly and skilled. Efficient and dedicated to doing the. Job right!

Paid $2,000+Great priceWater heater installation

Show more water heater installation reviews (221 more) →

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 62%Overpriced 8%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Water heater installation240$1.2k–$2.5k
Plumbing pipe repair181$322–$1.1k
Toilet repair147$176–$656
Drain cleaning137$161–$493
Plumbing leak detection124$78–$630
Plumbing leak repair98$227–$807
Faucet installation89$292–$593
Faucet repair81$166–$529

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