How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%86+20.8Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORECarter's My Plumber
Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 44 leak detection services · 4.9★ from 2,947 Google reviews
Report card
Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Reviews for your job
Customers hired Carter's My Plumber for 8 kinds of job.
Carter's My Plumber for water heater installation
Clear ✕All 241 Google reviews tagged “Water heater installation” · showing 60
Jarred did a great job. Very professional. Treated our home like it was his own. Great job Jarred!
Prompt and courteous service from everyone. Explained new water heater functions thoroughly. Would recommend this service
Was on time and did a great job.
Kelton my tech was very professional. They came out in the early afternoon and had the water heater replaced later that same afternoon. Very good looking installation. Everything was working and leaned up before the techs left.
Same day
Very efficient and professional service. Technician Alex Brown was very courteous and personable.
We have used Carter’s several times, inside and outside the house. They are quick to provide service, give fair estimates before doing work. And stuff works when they are done.
He was here same day and everything was up and running within a few hours. Cleaned things up so no mess for us. Thankful!
Super impressed how quickly they responded. From my phone call to completion of the job was less than 4 hours. Impressive! On second visit, they fixed my softener and Kelson was quick to diagnose and repair the unit. He was in and out very quickly.
Our old water heater quit working, we called Carter’s My Plumber at 1:50 pm and Joedy arrived an hour after our call to evaluate what was going on. We had a new water heater installed by 10:30 the next morning. Everyone we interacted with was helpful, answered our questions, friendly, and professional. We are very…
Kelson was awesome! He was very professional and efficient and did a great job!
He was very professional and efficient. He answered all my questions and was very helpful. I would recommend Carter Plumbing and this technician!!
I needed a new water heater and the pricing was reasonable. Both Keith and Kelson did a wonderful job despite the fact that my water heater was on the second floor. Carter's My Plumber did a fantastic job and I would recommend them to anyone!
Wesley Bash installed my new water heater the same day I called. He was professional, prompt and courteous!! Rare qualities these days!! Thanks!
The service man was very efficient and knowledgeable. The installation went smoothly and was completed in a timely manner.
My water heater died during the night. Called them first thing in the morning and they were at my home early in the afternoon with a new unit. Unit was installed and working by 4 pm. Easy to work with, fair price would highly recommend. John
Mr. John Tex did a great job on the water heater - very professional and answered all our questions!
Kevin was professional. He gave me options. He worked quickly and kept me informed. Very nice person
Carter’s My Plumber is my new go-to plumber. We had our water heater crack and they came out same day and replaced it. They worked with my insurance, checked my water heater for warranty coverage, and educated me on my options. They are seriously fast. And everyone I spoke to was super nice. Joey helped us out the…
Excellent service. Knowledgeable, friendly and skilled. Efficient and dedicated to doing the. Job right!
Carter's clearly communicated through the whole process. Provided me with multiple options for my repair, and installed a new water heater same day. The whole process took less than 3 hours.
Professional. Courteous. Efficient. Polite. The service professionals were excellent. The water heater was installed in a reasonable time and the workmanship is clean. No flux left on the on pipes. Neat soldering. Zero trash left behind. I’d say that’s to be expected, but we’ve experienced otherwise with another…
Kelson did a great job installing two new toilets in our office . On time , clean very professional work . Everything Carters has done has been great!
My water heater was under warrenty and I paid too much money. Not happy with price.
I was very happy with the entire experience. Kelson provided excellent service at our home. I would highly recommend using this company.
Called in the morning and the first guy was out within 30 minutes. Technician came out an hour after and was done within 2 hours. Cannot recommend this company enough. Very professional and had an exceptional standard.
Great.
Very professional, and great communication! Both gentlemen were very helpful, knowledgeable, and very efficient. I highly recommend this company and will be using them for any future issues if needed. Thank you Nelson and Gabriel!
My wife is happy so I need not say more.
Carter's Plumbing always to great work. We have use them for 20+ years and have never been disappointed.
Jacob was very polite and courteous, and he was very thorough when explaining what he was doing on my repairs!
I have had Joshua out to my small business several times now. Carter 100% stands behind thier work. I never hear any dumb sales pitches. They have performed multiple different tasks, jobs, installs for me. (even some speciality stuff for my particualar business). Price is right, price is fair. Good company to work with.
We had Carter’s My Plumber install a toilet, water softener, whole-home carbon filter, and backup sump pump in our new home. Zach R. came out the day after I called, provided clear and complete pricing, and did not pressure us toward any particular option. The pricing outlined for the work was fair. John T.…
I would highly recommend Carter Plumbing as everything from initial call to service provided was exemplary. Our old water heater had a good run and it was time for replacement. They came out and only provided quote for what we requested and did not push for anything else. We ended adding multiple other items such…
Carters My Plumber did an all around amazing job, from customer service to the end result! I had a lot of work done: 3 new toilets, PRV Valve replacement, Water Softener install, & water heater installed. The 2 guys that did the job were great! I had Carters My Plumber come out for a 2nd quote, the quote was $1800…
Fast, same day service. Top notch installation by a very personable tech who knew exactly what he had to do and did it. No cut corners. Throughly cleaned up after the installation. Highly recommend this small company.
Always prompt and professional! I have used them commercially and residentially; could not be more satisfied with their service and price!
Had a couple of family members come over to escape the tornadic weather threat and sleep in the basement for the night. After a couple of showers we realized the waste lift pump wasn’t working so we just discontinued the use of all plumbing in the basement for the evening. Being proactive I thought I would submit an…
Quick and easy replacement water heater!
My water heater broke and I needed it fixed right away
Very happy with my experience. They arrived within the time window, got everything installed, and cleaned up everything. Both techs were very friendly and informative. I would definitely recommend Carter's My Plumber.
Had the team back in to flush the tankless they installed before and to add a sediment filter to help protect it. They did a great job provided me guidance throughout. Best of all, they were able to do the flush and install the filter in the same session - no waiting on parts or rescheduling. If you want it done…
Prompt and courteous.
Water heater pilot light assembly replaced. Both employees who professional
Quick and Reliable
Kelson came out the day after I called and told us exactly what our options were and stayed inside our budget! He was super helpful and stayed even after he installed to make sure everything was running properly!
Jody, the sales guy, was prompt when our water heater was going out. Took time and quoted me options to consider without being pushy. Jason, the lead tech, was here the next day to tackle a larger task then expected: stayed positive, polite, professional, and didn't leave a mess! I contracted with them on the…
Carter’s My Plumber was wonderful in their visit/services at our home. We had immediate response that a technician was dispatched, and the installing technician arrived quickly to install our new water heater. Both were professional. We appreciated their top-rate efforts. Thanks so much!
They were very quick and helpful. I asked questions and they gave clear answers. Very friendly, cleaned up afterwards. Kelson did a great job.
the repair person that came to see me was very nice and went through everything with me and I’m very satisfied, I think his name was Eric
They did a fantastic job replacing my tankless water heater. Their technicians were clean, professional, and timely! We were only down for a few short hours before they had us up and running again with a new water heater. Excellent customer service and GREAT Value!
Carter's My Plumber performed above and beyond to replace my tankless water heater in a very timely and efficient manner. They were there when I needed them, had the unit replaced, and back in action in only a few short hours. They took the time to make sure everything was clean and professionally installed. Excellent pricing too! HIGHLY RECOMMENDED!
Carters my plumber was great! We had to have our water heater replaced unexpectedly and they were able to come out the same day we called and replace it. They explained everything and worked around our schedule, great experience with them!
They were fast and very helpful with the maintenance of my water heater and softener.
Believe techs name was Wes. Great job! Knowledgeable, very friendly, a huge help. Thank you
They did a better job than I would have done, new ballcocks, hardlined with no flexhoses. Pro installers for sure.
Everything went very smoothly and timely. The techs knew what they were doing. I was impressed!
Quick service and very easy to work with. The technician quickly diagnose the issue had parts available immediately and made the entire process painless. We appreciate their professionalism and great service! Kelson was great!
On time and did a nice job on the install.
Water heater stopped working and someone came out to look at it next day. Got told the tank was leaking and needed replaced. Technician came a hour later and had the new water heater installed before lunch. Work was very fast and professional. Install looks very clean and I appreciate the help
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water heater installation | 240 | $1.2k–$2.5k |
| Plumbing pipe repair | 181 | $322–$1.1k |
| Toilet repair | 147 | $176–$656 |
| Drain cleaning | 137 | $161–$493 |
| Plumbing leak detection | 124 | $78–$630 |
| Plumbing leak repair | 98 | $227–$807 |
| Faucet installation | 89 | $292–$593 |
| Faucet repair | 81 | $166–$529 |
