Auto repair shop · Houston, TX · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#126 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★599 Google reviews · 23 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Cartime Automotive five out of five stars based on 599 reviews, with the owner responding to 34 percent of them. Customers frequently cite friendly staff, transparent communication, and flexible pricing for services like clutch replacements, suspension work, and oil changes. Some patrons appreciate the shop's willingness to accept customer-provided parts and provide visual evidence of repairs. However, a few low-star reviews criticize the front desk for perceived rudeness and describe specific instances of high diagnostic fees or labor charges that felt excessive compared to other local shops.
Google rating: 5.0 out of 5 from 599 reviews (98% five-star).
Reviews on this page: 599 Google reviews (547 with written comments, 31 with photos).
Owner responses: the business replied to 34% of reviews.
Most recent review: November 7, 2026.
Service: Auto Repair Shop serving Houston, Texas.
Data from Google, last updated November 9, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Cartime AutomotiveAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cartime Automotive: 95/100 on this factor. Category median: 88.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cartime Automotive: 94/100 on this factor. Category median: 85.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cartime Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cartime Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cartime Automotive: 87/100 on this factor. Category median: 59.A
87
Bar = this company · dark tick = category median.
Star ratings
599 Google reviews we collected
5.0of 5
5 stars58898%
4 stars51%
3 stars10%
2 stars00%
1 star51%
Praise vs complaints
Phrases our text analysis found in 547 written reviews
98%praise
Praise92998%
Complaints172%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price10680%
Reasonable2620%
Overpriced11%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22424%
Quality & results16517%
Price & value16517%
Would recommend13714%
Speed & response13414%
Honesty & trust758%
Communication465%
What customers talk about
We read 547 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are so professional, communicates every thing (even FaceTime me to see the problems as how they fixed the problem.”
“This place is money hungry and the front desk personal is extremely rude and unprofessional.”
“Great service and awesome customer service from Stephanie”
“Stephanie is (owner) predatory and incompetent.”
“Big props to Stefanie, she is so kind and reasonable.”
“BE CAREFUL COMING HERE BECAUSE ITS NOT WORTH THE MONEY.”
“I would highly recommend this place to anyone that is having car issues and I guarantee you will not be dissatisfied!”
“I honestly cannot recommend this shop enough.”
“Best car service I’ve gotten to date , they were quick and efficient.”
“I appreciated their transparency and willingness to explain the issue.”
“These people are shady and try to take as much money from you.”
“They suggested two options for how to handle the issue and explained the pros and cons in detail.”
People customers mention
Stephanie52 reviews
Stefanie25 reviews
Hector9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cartime Automotive for 8 kinds of job. Pick one to see what they paid and said.
Jorge2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
My experience with Cartime Automotive was great! I had my clutch replaced, and they were happy to work with me when I brought my own parts.
The shop also recommended replacing another component that needed attention and showed me pictures of it so I could see exactly what they were referring to. I appreciated their…
Great priceService not listed
Ahmad3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Me and all of my associates come here for our auto repairs!! She does commercial work and we will continue to come here.
Joey3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They went above and beyond to fix my truck! Great service and awesome customer service from Stephanie
Jay5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Best car service I’ve gotten to date , they were quick and efficient. Also great customer service, will be coming here for all my car needs from now on.
Great priceWheel alignmentBrakes
Cierra7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We Absolutely Love Miss Stephanie. she definitely helped us out!. Miss Stephanie found cheaper parts for us and got our car back on the ROAD 🚗. Thank you Miss Stephanie and Hector !
lorna7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I brought my car here because my car was leaking a little oil. Come to find out that my car was leaking because the oil pan bolt was not tightened enough when i took my car for an oil change at Walmart. Stephanie the manager had her mechanics tighten the bolt and cleaned up the oil spatter under my car and she did…
My experience with Cartime Automotive was great! I had my clutch replaced, and they were happy to work with me when I brought my own parts.
The shop also recommended replacing another component that needed attention and showed me pictures of it so I could see exactly what they were referring to. I appreciated their transparency and willingness to explain the issue.
The repair took longer than expected, but that was due to my own circumstances and some bad luck with FedEx (they couldn't find my address when I ordered the additional part). I really appreciated their patience, understanding, and cooperation throughout the process.
Overall, I highly recommend Cartime Automotive!
Price assessment: Great price
Services: Service not listed
Response from the owner · a day ago
Thank you Jorge!!! We are here for you when you need us!!
Ahmad H3 reviewsiTotal number of Google reviews Ahmad has written across all businesses on Google Maps, not just this one.
Best car service I’ve gotten to date , they were quick and efficient. Also great customer service, will be coming here for all my car needs from now on.
Price assessment: Great price
Services: Wheel alignment, Brakes
Response from the owner · 2 weeks ago
Thank you Gerald!!!!!!
Cierra Davison7 reviewsiTotal number of Google reviews Cierra has written across all businesses on Google Maps, not just this one.
We Absolutely Love Miss Stephanie. she definitely helped us out!. Miss Stephanie found cheaper parts for us and got our car back on the ROAD 🚗. Thank you Miss Stephanie and Hector !
Response from the owner · 2 weeks ago
Thank you Cierra!!!!!! We are here for you!!
lorna #KE7 reviewsiTotal number of Google reviews lorna has written across all businesses on Google Maps, not just this one.
I brought my car here because my car was leaking a little oil. Come to find out that my car was leaking because the oil pan bolt was not tightened enough when i took my car for an oil change at Walmart. Stephanie the manager had her mechanics tighten the bolt and cleaned up the oil spatter under my car and she did not charge me for doing this. Awesome place, awesome service. I will start coming here for my oil changes. Thank you Stephanie.
Response from the owner · 2 weeks ago
Thank you!!!!! We are here for you!!
D Moore1 reviewiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Steph the owner here and her team, have been the blessing god could have ever put in my life. I bought a in house car and started having problems with my car and Steph along with her team were able to help my car run effectively and break down other ways of how we can keep working on the car, but did I also mention she helps with the cost! They are so professional, communicates every thing (even FaceTime me to see the problems as how they fixed the problem. I recommend her to anyone. Also bring your own parts and joy pay for labor (which soon she helps with). Love Steph and I will always be loyal to her shop.
Response from the owner · 2 weeks ago
Tam!!!! We thank you and we are here for you!!
Victor B (VB)Local Guide · 63 reviewsiTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
God bless Stephanie and her crew, Isaac and Hector!! Great vibes and a very cool environment as well. Stephanie is very understanding and willing to work with her clients! I would highly recommend this place to anyone that is having car issues and I guarantee you will not be dissatisfied!! Shout- out to car time automotive!!! 👑🙏🕺🏾✅
Price assessment: Great price
Response from the owner · 3 weeks ago
Thank you Victor!! You are the best! We are here for you whenever you need us!!!
